As a trade customer I decided to use them as I needed the items as as possible and delivery as stated at the time was 3-5 working days. Order was placed on the 05/08/2021 items got delivered (damaged) on the 20/08/2021. Toilet pan and basin both broken, incorrect cistern supplied, apparently it was the correct cistern even though on the actual invoice the image attached was different. The delivery was rejected because of the damage on the 20/08/2021. I was not keep update on the progress of my order. I called up on the 21/08/2021 to inform them of the damage as the incorrect items and was told the the correct was correct regardless of what image was displayed on my invoice and that a refund couldn't be processed as I had received the items even after I had mentioned that the delivery was rejected. I was then informed that a delivery would only be processed once the items were returned to their warehouse. I sent further emails to further emails and have still not received a response to my emails from the 20/08/2021 and the 21/08/2021. Really bad experience and as a trade customer I will not be using this company again due to this experience and wouldn't recommend it to any other trade customers.