Name: UK Sign Shop
Address: Arcola House, Staplehurst Road, Sittingbourne, Kent
Rating: 4.79

“We are delighted with our sign. Really well made and looks perfect outside our house. Our neighbours have asked where we got it. Delivery was quick and we were kept up to date with progress.”

Helpful Report

Posted 2 years ago

Dear Georgina,Thank you so much for your wonderful 5-star rating of UK Sign Shop! We greatly appreciate your feedback and are thrilled to hear that you are delighted with your sign. It's fantastic to know that it is not only well made but also looks perfect outside your house. We're also glad to hear that your neighbors have taken notice and inquired about where you got your sign from. Your satisfaction with our product reinforces our commitment to delivering high-quality signage that catches the eye. Furthermore, it's pleasing to hear that the delivery process was quick and that our regular updates kept you informed on the progress. We strive to provide not only top-notch products but also an excellent customer experience from start to finish. Once again, thank you for choosing UK Sign Shop and for taking the time to share your positive experience. Should you have any questions or further requirements, please do not hesitate to let us know. We would be more than happy to assist you. Best regards, UK Sign Shop Team

Posted 2 years ago

“Overall l was pleased with the sign that l ordered. The reason l haven't awarded fives stars is due to the fact that l was disappointed with the slate oil application, it being patchy.”

Helpful Report

Posted 2 years ago

Dear Andrew,Thank you so much for taking the time to rate UK Sign Shop with four stars. We truly value your feedback and appreciate your honesty. We are glad to hear that you were overall pleased with the sign you ordered. We apologize for the disappointment you had with the slate oil application being patchy. Rest assured, we take your feedback seriously and we will make sure to address this issue with our team, so that we can improve our service and avoid such incidents in the future. Once again, thank you for your valuable feedback. We hope to have the opportunity to serve you better in the future and provide you with a five-star experience. Best regards, UK Sign Shop

Posted 2 years ago

“excellent quality. We are very pleased.”

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Posted 2 years ago

Thank you so much for taking the time to rate UK Sign Shop with five stars! We greatly appreciate your feedback and are thrilled to know that you found our products to be of excellent quality. We are absolutely delighted to have met your expectations and that you are very pleased with your experience. If you have any further feedback or questions, please do not hesitate to reach out. We look forward to serving you again in the future. Best regards, UK Sign Shop

Posted 2 years ago

“Product arrived quickly and well packaged. Easy to install and the new house sign looks very good under our new outdoor light”

Helpful Report

Posted 2 years ago

Dear Andy, Thank you so much for your fantastic 5-star rating of UK Sign Shop! It means a lot to us. We are thrilled to hear that your product arrived quickly and was well packaged. We pride ourselves on ensuring that our items are delivered promptly and in perfect condition. Moreover, we are delighted to know that the installation was seamless for you, and that your new house sign looks amazing under your new outdoor light. It's wonderful to hear that our product has added a touch of elegance to your home. Thank you again for taking the time to leave us a review. It is truly appreciated. We look forward to serving you again in the future. Best regards, UKSS

Posted 2 years ago

“Flimsy. The numbers were transfers which had scratched and become damaged by normal handling as we fixed it to the wall. Put it in the bin.”

Helpful Report

Posted 2 years ago

Hi Elizabeth, Thank you for sharing your experience. I'm sorry to hear that the numbers didn't meet your expectations and that they were damaged during installation. We strive for quality in our products and clearly this wasn't representative of that. Your feedback is important, and we will take your comments into consideration as we work to improve. If there's anything further we can assist you with or if you have questions, our customer care team is here to help. Thanks for reaching out!

Posted 1 year ago

“Communication from UK Sign Shop is excellent. The product is of a high standard and I am very pleased with it. The reason for only 4 stars was their choice of courier. The courier maintained a delivery had been attempted and they would try again, but CCTV proved no attempts had been made. After waiting a week for the second attempt and hearing nothing I contacted UK Sign Shop who established the courier had lost my sign. Another one was made and sent by a different courier, who unlike the first one kept me informed and made a succesful delivery. Had they used this other courier first time round I would definitely have given 5 stars. Order placed 2 August 2024 eventually arrived 20 August 2024”

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Posted 2 years ago

Thank you, Peter, for taking the time to rate UK Sign Shop with 4 stars. We truly appreciate your feedback and are glad to hear that our communication and product quality met your expectations. We sincerely apologize for the inconvenience caused by the choice of courier in your case, and we appreciate your patience throughout the process. We are constantly striving to improve our services, and your feedback will help us in making better decisions in the future. We are delighted that the second courier successfully delivered your sign and kept you informed throughout. We apologize for the delay in the delivery and any frustration this may have caused. If there is anything else we can assist you with, please feel free to reach out to us. We value your satisfaction and hope to have the opportunity to serve you again.

Posted 2 years ago

“Very prompt delivery . Really pleased with my cat sign”

Helpful Report

Posted 2 years ago

Dear Beverley,Thank you so much for taking the time to give us a 5-star rating! We truly appreciate your kind words and are delighted to hear that you are pleased with your recent purchase from UK Sign Shop. Our team takes great pride in providing excellent customer service and ensuring prompt delivery. Your satisfaction is our top priority, and it brings us immense joy to know that you are happy with your cat sign. Should you need any further assistance or have any questions, please do not hesitate to reach out to us. Once again, thank you for choosing UK Sign Shop. We look forward to serving you again in the future! Best regards, UKSS

Posted 2 years ago

“Very pleased, sign is as seen in preview. Quick turn around of order. Thanks!”

Helpful Report

Posted 2 years ago

Dear Tim,Thank you so much for taking the time to leave us a 5-star rating! We truly appreciate your support and are thrilled to hear that you are pleased with your sign. It's great to know that the final product lived up to what you saw in the preview. Our team always strives to provide a quick turnaround on orders, so we're glad we met your expectations in that regard too. Once again, thank you for choosing UK Sign Shop. We are grateful for your trust in our services. Kind regards, UKSS

Posted 2 years ago

“I'm delighted with our new house sign. It's really improved the look of the front of the house.”

UK Sign Shop 5 star review on 18th August 2024

Helpful Report

Posted 2 years ago

Dear Lucy,Thank you so much for your fantastic 5-star rating of UK Sign Shop! We greatly appreciate your support and feedback. We are thrilled to hear that you are delighted with your new house sign and that it has significantly enhanced the appearance of your front yard. Your kind words truly make our day! As a loyal customer, your satisfaction is our top priority. We are extremely grateful for your continued trust in our products and services. Thank you again for choosing UK Sign Shop. It has been a pleasure serving you, and we look forward to assisting you with any future signage needs! Warm regards, UKSS

Posted 2 years ago

“Excellent service and a great preoduct. Couldn't fault the whole experience.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a 5* review, we are so glad that you are pleased with your purchase and service received! Thank you for your custom! Have a great day!

Posted 2 years ago

“Poor customer service and there was a fault on my product but they let it go out anyway. When it hadn't arrived after being with the courier for 5 days, I was fobbed off with a standard reply telling me to wait 7-10 days before contacting them, even though I told them of my special circumstances. i.e. it was a present and I was taking it to the USA the following week. After 9 days of chasing it with EVRi and them, it finally arrived but I was disappointed in the product. I know slate is a natural product and does have blemishes, but this is so prominent I can't believe their quality control allowed it to go out. I will admit, I shouldn't have left it to the last minute and I must say they did give me £15 back, but I'd rather have a better product than the money. Lesson learned on my part.”

Helpful Report

Posted 2 years ago

Hi Alison, Thank you for sharing your experience, and I'm truly sorry to hear about the issues you faced with both the customer service and the product. We strive to maintain high standards and your feedback highlights areas where we clearly fell short. I understand how frustrating it can be when you have special circumstances, and I regret that our response didn't meet your needs. I have looked into this for you and can see that from the point of ordering, to the delivery of your product it was 10 working days. We do advise on our website at checkout that delivery is within 7-10 working days, so we were still within our timeframe, although I understand it Is frustrating that it was with Evri for quite some time. This is why we do advise the delivery length to ensure that we are covered for any delays in shipping. Regarding the slate surface, because it is a natural product it does have pyrite and veins which I can see from your product, there were some veins in the surface. This is advertised on our website, but I am glad that our customer service team were able to provide a gesture of goodwill partial refund. If you have any further concerns or need assistance, please feel free to reach out to our customer care team. We value your feedback and hope to make your next experience a better one. Thank you for your time!

Posted 1 year ago

“Good product, came when promised, reasonable price”

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Posted 2 years ago

Thank you so much for your fantastic 4-star rating, We truly appreciate your feedback and are thrilled to hear that you had a positive experience with UK Sign Shop. We pride ourselves in delivering good products, and we're delighted to know that your order arrived exactly as promised. Providing a reasonable price is also one of our goals, so we're glad to see that it resonated with you. We look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Thanks again for choosing UK Sign Shop!

Posted 2 years ago

“Very easy to navigate the website and to select options for my house sign. The result was a very classy well made product.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a 5* review, we are so glad that you are pleased with your purchase and thank you for your custom!

Posted 2 years ago

“looks good on th wall”

Helpful Report

Posted 2 years ago

Hello Anthony, Thank you so much for taking the time to leave us a 4-star rating! We truly appreciate your kind words and support for UK Sign Shop. Your feedback means a lot to us. We're thrilled to hear that the product you ordered from us "looks good on the wall." We take great pride in delivering high-quality signage that not only meets but exceeds our customers' expectations. It's fantastic to know that we were able to provide you with a visually pleasing addition to your space. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out to us. We are always here to help. Once again, thank you for choosing UK Sign Shop. We look forward to serving you in the future! Warm regards, UKSS

Posted 2 years ago

“Easy to order. Arrived within timespan. Looks good”

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Posted 2 years ago

Thank you for taking the time to leave us a 5* review, we are so glad that you are pleased with your purchase and thank you for your custom!

Posted 2 years ago

“Easy to use. Fast delivery. Good price. Good quality. Would recommend.”

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Posted 2 years ago

Thank you for taking the time to leave us a 5* review, we are so glad that you are pleased with your purchase and thank you for your custom!

Posted 2 years ago

“From the ordering process to delivery everything was handled very professionally. This was the first time I had needed to order a sign but I felt that the on line ordering was straightforward and very clear. Delivery was prompt and I was kept up to date with tracking the order. The product was incredibly well wrapped - there must have been 10m of bubble wrap! The quality was, as promised, of a very high standard All in all, I would recommend to anyone wanting a high class sign.”

Helpful Report

Posted 2 years ago

Thank you for your amazing 5-star rating of UK Sign Shop! We appreciate your feedback and are delighted to hear that you had a positive experience with us. From the ordering process to delivery, we strive to provide a professional and straightforward service. We are glad that you found our online ordering system to be clear and easy to use. Our team works hard to ensure prompt delivery and we are glad that you were kept updated with the tracking of your order. We take great care in packaging our products to ensure they arrive in perfect condition, so we are pleased to hear that you were impressed with the amount of bubble wrap used for protection. Quality is of utmost importance to us and we are glad that the sign met your expectations. Thank you for recommending us to others who are looking for a high-class sign. We look forward to serving you again in the future.

Posted 2 years ago

“Nice quality and fast delivery.”

Helpful Report

Posted 2 years ago

Dear Zoe,Thank you so much for your 4-star rating and wonderful review of UK Sign Shop! We truly appreciate your feedback. Nice quality and fast delivery are always our top priorities, and we are delighted to hear that we could meet your expectations. We aim to consistently provide high-quality products and a speedy service to all our valued customers. Thank you once again for choosing UK Sign Shop, and please don't hesitate to reach out if there is anything else we can assist you with. Best regards, UKSS

Posted 2 years ago

“Great item, best choice of size and colours withquick delivery.”

Helpful Report

Posted 2 years ago

Dear Alan,Thank you for taking the time to leave us such a fantastic review! We are delighted to hear that you had a great experience with our UK Sign Shop and that you were happy with your purchase. We strive to provide a wide selection of sizes and colours to cater to every customer's preference, and we are thrilled that we offered the best choice for you. Additionally, delivering your item quickly is one of our top priorities, so it's wonderful to know that we exceeded your expectations in terms of speed. Your 5-star rating means a lot to us, and we truly appreciate your support. If there's anything else we can assist you with in the future, please don't hesitate to reach out to us. Best regards, UKSS

Posted 2 years ago

“Very happy with product and service !”

UK Sign Shop 5 star review on 15th August 2024

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a 5* review, we are so glad that you are pleased with your purchase and service received! Thank you for your custom!

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

UK Sign Shop Reviews

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