UK Sign Shop Reviews

Name: UK Sign Shop
Rating: 4.78

4.8 Rating 18,664 Reviews

95 %

of reviewers recommend UK Sign Shop

4.8

Based on 18,664 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

08008021023

Location:

Unit N1, Tribune Drive, Sittingbourne
ME10 2PG

UK Sign Shop 5 star review on 18th April 2024

1695

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were disappointed with the colour of the slate as it was black and grey.”

Helpful Report

Posted 1 year ago

Hi Tracy, We are sorry to hear you are unhappy with the product received. If you could please get in touch with our customer care team, we can certainly look into this for you further. Many thanks UK Sign Shop

Posted 1 year ago

“Still waiting for it to arrive”

Helpful Report

Posted 1 year ago

Thank you for your review. We can see your sign has been delivered within our standard delivery timeframe. We do hope you like it! Many thanks UK Sign Shop

Posted 1 year ago

Hi Josie, We do hope that you received your sign and that everything is okay with your order? Many thanks, UK Sign Shop

Posted 1 year ago

“We haven’t even got it yet! Bit hasty in asking for a review🙄”

Helpful Report

Posted 1 year ago

Hi We are sorry for any confusion. Our system sends out a feedback email within a few working days from when the item is dispatched as it should have arrived by then. Was everything okay with your order? Many thanks UK Sign Shop

Posted 1 year ago

“Unfortunately the sign broke into two pieces when being fitted to the wall. I admit, it was during the final stages of tightening the screw, but as far as I'm concerned I was not overtightening. The sign felt quite thin which is probably by design. Nevertheless, if it had been slightly thicker I'm confident that it would not have broken. The bottom line is it has been a waste of money.”

Helpful Report

Posted 1 year ago

Hi Mark, Thank you for your review. We are sorry to hear you have had some difficulty with the sign. If you can please contact our customer care team, we can certainly try and help with this. Many thanks UK Sign Shop

Posted 1 year ago

“We were under the impression that it auto came with glass on top of sign, like the picture. However it didn’t and when looking back on order and website, it’s an add on. Pictures when designing your sign are misleading as it show full sign.”

Helpful Report

Posted 1 year ago

Thank you for your review. From looking into your order, we can see the clear front panel was not selected as an option upon personalising, and we advertise the clear front panel is an add on. If youd like to arrange a clear front panel, please do contact our customer care team. Many thanks UK Sign Shop

Posted 1 year ago

“A bit disappointed as the ink had already started to lift off in places when it was delivered”

Helpful Report

Posted 1 year ago

Hi Mike Thank you for your review. We are sorry to hear this! If you can please send us an image of the sign to care@uksignshop.co.uk , we can certainly help with this further. Many thanks, UK Sign Shop

Posted 1 year ago

“I've been asked to write a review of an item that hasn't arrived yet. It's not due until later this week so I guess my review is - what's the point in asking for a review before you've delivered the item? It certainly doesn't create a great deal of confidence in the company's organisation.”

Helpful Report

Posted 1 year ago

Hi David Thank you for your review. We are sorry to see your order has not arrived yet. Unfortunately, our review email is generated through our system within a certain time frame and when the couriers are slightly delayed, this will send ahead of time. We will certainly pass this feedback on to our technical department to avoid any further confusion for our customers. This is showing to be on time, and due for delivery on the 11th May, which is our 7th working day in production, so this was sent ahead of schedule for you. We do hope you like your order when you receive it. Many thanks UK Sign Shop

Posted 1 year ago

“Really disappointed with the quality considering the price. Very cheap looking. Waste of money”

Helpful Report

Posted 1 year ago

Hi I am so sorry to hear that you are not happy with the product received. I can see that you have ordered a single panel grey acrylic panel? If there are any issues with your sign please email care@uksignshop.co.uk with an image of what you have received so that we can look into this for you. Many thanks, UK Sign Shop

Posted 1 year ago

“Previews on the display aren’t great, ours doesn’t look anything like it and looks super tacky when it’s arrived. Perhaps the engraved version in a different font would have been better - but it ours looked fine on the preview. Not happy and won’t be putting it up, feel as though I’ve wasted £30”

Helpful Report

Posted 2 years ago

Hi Amy Thank you for your review. If you could please provide an image to care@uksignshop.co.uk, our customer care team will be happy to look into this for you and help further. Many thanks UK Sign Shop

Posted 2 years ago

“The house sign ordered on 14 April is still yet to arrive. The plastic numbers arrived on Saturday, but only two were in the package when I ordered 3. I hope this will get resolved soon.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear this. We can see our customer care team have now rectified this for you. Many thanks UK Sign Shop

Posted 1 year ago

“Not impressed. The plate painted with a can of white paint, no engraving, the colour is very likely to disappear within few months”

Helpful Report

Posted 2 years ago

Hi Nusrath. We are sorry to hear that you are not happy with the product received We advise on our website to contact our customer care team if there are any issues with your order, however, I can not see any previous communications. If you wish for our customer care team to look into this for you please email care@uksignshop.co.uk with your order number and a full front-facing image of the product. Many thanks UK SIGN SHOP

Posted 1 year ago

“Fed up with the customer being final quality control. A shard of slate was painted into the number. Too much trouble returning so repaired and repainted. Disappointed.”

Helpful Report

Posted 2 years ago

Hi Alan, We are sorry to hear that this happened. Unfortunately, we can not locate any correspondence from you to our customer care team regarding this. If this issue had been brought to our attention we would have been able to resolve this for you at the time. Kind Regards, UK Sign Shop

Posted 1 year ago

“This is the second time I have been asked to write a review but I haven’t received the sign yet thanks to Hermes (or Evri as they call themselves now) losing / misplacing / ignoring the order! You asked me to send you an email which I did and apparently, you ignored it. I contacted your help desk and eventually you suggested you would put in a request to your carrier to investigate where the order had gone. That’s it, all quiet again. The sign (this order) which was for a Mother’s Day present has not been delivered and knowing how useless Hermes is, I doubt it ever will be. I did ask for you to cancel the order and refund my purchase but was told it wasn’t possible as the order was in transit. So, as long as Hermes don’t find it and give it a status of ‘on its way’ as they have for the last 10 days, I presume you will still class that as “in transit” and not reimburse me.”

Helpful Report

Posted 2 years ago

Hi Michael, Thank you for leaving a review. From looking into this for you, I can see we had advised we have to allow up to 10 working days for the order to be attempted for delivery before we can open an investigation, which is advised by our couriers during busier periods. I can see your order has now been delivered within this time frame, and we do hope your happy with the product received. Many thanks, UK Sign Shop

Posted 2 years ago

“My fault, should have checked the measurements. It looked bigger in the picture.”

Helpful Report

Posted 2 years ago

Thank you for your review. I am sorry to hear. If youd like to get in touch, we can help with this! Many thanks, UK Sign Shop

Posted 2 years ago

“This is the second signage I have received as the first was damaged. There was a dent on the original aluminium back plate when I unwrapped it, however the customer service team were really helpful and sent out a replacement. I have now received the replacement aluminium plate and I am very disappointed that this has both a dent and a scratch (making it 2orse tan the guest one I received). I will not unfortunately therefore be able to recommend based on my own experiences. Both packages were wrapped extremely well and the marks did not occur during postage, therefore it is disappointing to realise they were posted out in a damaged state.”

Helpful Report

Posted 2 years ago

Hi Ruth, Thank you for your review. I am sorry to hear both panels were dented, and we would certainly need to look into this, as our products are quality control checked prior to sending. If you can please provide us an image of the second panel received, we can look into this for you. Many thanks UK Sign Shop

Posted 2 years ago

“The screws provided were of poor quality and got damaged when using them so we had to use others. The sign itself is a bit flimsy but does the job. Easily scratched.”

Helpful Report

Posted 2 years ago

“Plaque was sent without fixtures instructions said were included.”

Helpful Report

Posted 2 years ago

Hi Faye, I am sorry to hear that the fixings were missing from your delivery. I have looked into this for you and can see that a set of fixings were dispatched promptly once this was brought to our attention. We hope you are happy with the product received :) Many thanks and apologies for any inconvenience caused, UK Sign Shop

Posted 1 year ago

“Sadly was a little disappointed, thought was getting slate & was actually slate coloured over a hard plastic.”

Helpful Report

Posted 2 years ago

Hi Clair Thank you for your review. The Grantham sign you ordered is stated under our aluminium signs, and the appearance does not show to be like our slate signs. We can certainly provide you with a discount code for a new order if youd like to get in touch with our customer care team. Many thanks UK Sign Shop

Posted 1 year ago

“The ordering process was smoth and easy. The signs themselves were of a good quality and I think offered extremely good value for money. However, the fixing materials for the Ivy Slate House Sign I ordered were not up to the task and I had to supply my own screws and plugs. Delivery was fast and the order well protected with protective wrapping.”

Helpful Report

Posted 2 years ago

Thank you for your review! If you could please pop us an email, we can certainly look into this for you. Many thanks UK Sign Shop

Posted 2 years ago

“One of our sign screw cap covers went missing in the recent bad weather. Our enquiry was responded to quickly. The low review is given due to the postage cost being more than the replacements we had to buy. New ones fit much better than the originals so maybe the originals were not fit for purpose. The replacements were not complimentary which is disappointing considering the original cost of the sign purchased.”

Helpful Report

Posted 2 years ago

Hi Christine, I am sorry to hear that you are not happy with how this was resolved. I can confirm that as your screw caps were fit for purpose for 7 months, it is more than likely as mentioned in the correspondence that it was due to the adverse weather that we have had recently. We appreciate your feedback in regards to the postage costs, but our postage does include a tracked service and is something that we offer on every product for peace of mind :) Many thanks for your custom, UK Sign Shop

Posted 2 years ago

UK Sign Shop is rated 4.8 based on 18,664 reviews