This is the second time I have been asked to write a review but I haven’t received the sign yet thanks to Hermes (or Evri as they call themselves now) losing / misplacing / ignoring the order! You asked me to send you an email which I did and apparently, you ignored it. I contacted your help desk and eventually you suggested you would put in a request to your carrier to investigate where the order had gone. That’s it, all quiet again. The sign (this order) which was for a Mother’s Day present has not been delivered and knowing how useless Hermes is, I doubt it ever will be. I did ask for you to cancel the order and refund my purchase but was told it wasn’t possible as the order was in transit. So, as long as Hermes don’t find it and give it a status of ‘on its way’ as they have for the last 10 days, I presume you will still class that as “in transit” and not reimburse me.