UK Segboards Reviews

Name: UK Segboards
Address: 60 Dudley Road East, West Midlands, Birmingham
Rating: 3.90

3.9 Rating 803 Reviews

72 %

of reviewers recommend UK Segboards

3.9

Based on 803 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About UK Segboards:

We are the UK's leading Segway / Hoverboard store. All our boards are UK and European safety certified, they're powered by Samsung batteries and come with UK and European safety certified chargers. Offering you free next day delivery you can choose from the classic, power or the ultra bluetooth ranges and start having fun now.

Visit Website

Phone:

03333 445538

Email:

hi@uksegboards.co.uk

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UK Segboards 5 star review on 18th March 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't do it !!! I sent my son board of for "inspection pack" as it stop working, took them 2 weeks to tell me battery has broke then tried to charge me for "Bluetooth install" the board already had Bluetooth, another week later I finally got the board back only to discover it had been dropped by the courier and was completely shamed and un useable, it had to be returned for a complete refurb this all happened before Christmas I still have not got the board back. I have an email telling me the board was being dispatched but no tracking number and no delivery!! no one is answering phone or returning emails. My advice find a different company”

Helpful Report

Posted 8 years ago

Hi Boret, We apologise for the experience you had with your purchase. All queries are responded within a 24 hour SLA, and our telephone lines are open Mon-Fri 9am-8pm, in case you wish to reach out to us. call us on 03333 445538 or email us hi@uksegboards.co.uk for an update on your delivery, please be rest assured we resolve such issues as quickly as possible. We apologise for any inconvenience caused. Regards Customer Services

Posted 8 years ago

“What went right, ordered a Bluetooth board back in November after delay and delay and many phone calls they sent me a different colour one in time for xmas to find out on Christmas Day it's broken won't switch back off and making the worst loud bleeping noise that won't go off and still doing it 2 days later !!! I have a very upset daughter and I'm very disappointed the company was closed till Thursday 29th so was ringing from 9am and after 56 calls I got though to someone who said he couldn't deal with it and a manager would definitely call me back same day to sort a replacement but what a surprise nobody called me back and I have sent lots of emails and left answer phone messages but still no reply it's totally disgusting they do happy to sell them before xmas and now don't care they have sold a faulty board for a girls for xmas and doesn't have the one xmas present she really wanted , I would never buy from this. Company again I'm now going to demand my money back and hopefully by one from else where we'll if I ever get to speak to someone!!!!”

Helpful Report

Posted 8 years ago

Hi we're really sorry you've had this experience with us over the busy Christmas period, this is no way our standard working practice and we wish to help you as much as we can. If your issue hasn't been resolved please email us at hi@uksegboards.co.uk and a member of customer services will get back to you. UK Segboards Team

Posted 8 years ago

“Terrible service still waiting like any any others on delivery for Christmas my date of receiving my Segway has been moved four times now SHOCKING !!!!”

Helpful Report

Posted 8 years ago

“Terrible service. Zero contact and money taken from account a month ago, no notice of the item being out of stock. I have chased and chased with every time a '100% guarantee it will be here for this date' and then the same again when it doesn't arrive. Turns out they still wont have stock until the 16th of December - nearly 6 weeks since purchase. On asking for a refund, they said they might get round to putting it through this afternoon, but may take 5 days so I am half expecting to have lost the £150! Please avoid, especially if its for a Christmas gift”

Helpful Report

Posted 8 years ago

Hi Elle, We apologise for the experience you had with your purchase. All queries are responded within a 24 hour SLA, and our telephone lines are open Mon-Fri 9am-8pm, in case you wish to reach out to us. Any refunds could take upto 7 working to reach back into your account, therefore call us on 03333 445538 or email us hi@uksegboards.co.uk for a refund transaction reference, however please be rest assured we resolve such issues as quickly as possible. We apologise for any inconvenience caused. Regards Customer Services

Posted 8 years ago

“I am in the process of taking the company to court after having several problems with a Segway I bought for daughter's birthday. I insisted that I wanted a refund due to the thing breaking down within 2 weeks, under the law that's what I am entitled to. However they are saying that their website states only a replacement will be given. Trading Standards say it doesn't matter what their website says, they are not above the law! They have completely ignored me and my daughter is without a birthday present.”

Helpful Report

Posted 8 years ago

Hi Michelle, We apologise for the experience you had with your purchase. All queries are responded within a 24 hour SLA, and our telephone lines are open Mon-Fri 9am-8pm, in case you wish to reach out to us. Any refunds could take upto 7 working to reach back into your account, therefore call us on 03333 445538 or email us hi@uksegboards.co.uk for a refund transaction reference, however please be rest assured we resolve such issues as quickly as possible. We apologise for any inconvenience caused. Regards Customer Services

Posted 8 years ago

“Was ok when we got it first. But after 4/5 uses trembles a lot on the start .We have tried to send an email but didn't go through. We will try again and let you know of the outcome. I'm wandering if it's faulty. My grandson loved it first but now he is very disappointed . If had no problem I could have rate it 5 stars. But now I will rate it only 1 star until problem solved.”

Helpful Report

Posted 8 years ago

Hi we're sorry you've faced an issue with one of our boards. Could you please call us directly on 03333 445538? or email us via hi@uksegboards.co.uk regarding this matter and we'll do the best we can to resolve your issue. Many thanks, UK Segboards

Posted 8 years ago

“Tried to bring them abroad to my grandchildren.. U should alert that these are explosive items!!! They were confiscated! I managed to get them only yesterday!! I want to return one of them!”

Helpful Report

Posted 9 years ago

Dear Customer, We are sorry to hear that you was unable to take the item on the flight. All Airports, in many countries will have their own restrictions, therefore customers are to check with the Airline and airport if the item is allowed, such as any other electrical items to be taken on board. Please contact us - hi@uksegboards.co.uk, and we will resolve any other issues you may have faced. UK Segboards Team

Posted 9 years ago

“Segway didn't last 2 weeks”

Helpful Report

Posted 9 years ago

Hi we're sorry to hear this and have tried to call you but sadly couldn't get in touch, can you please contact us via Email ( hi@uksegboards.co.uk ) or Phone ( 03333 445538? ) so we can help resolve the problem you currently have. Kindest Regards, UK Segboards

Posted 9 years ago

UK Segboards is rated 3.9 based on 803 reviews