Name: UK Segboards
Address: 60 Dudley Road East, West Midlands, Birmingham
Rating: 3.90

“UK Segboards reviews REVIEWS FROM THE WEB 4.8/5SafeBuy · 392 reviews GOOGLE REVIEW SUMMARY 5 4 3 2 1 3.9 41 reviews GOOGLE REVIEWS Most relevant Melanie McPherson 13 reviews · 1 photo 4 minutes ago Critical: Professionalism, Quality, Responsiveness, Value I can not advise or emphasise enough, that this company are fraudsters, they have fake reviews and I have just had to submit paperwork to take them to the small claims court. Long story cut short - ordered 3 hover boards for last Xmas. With in days and weeks all went wrong with a variety of issues. I had to send pictures and videos, received terrible customer service and when the boards were returned to me , they were still faulty. I returned them again, which isn't an easy task anyway, but then I received one of them back having not even been opened. The company maintained they had looked and fixed it, but being cynical, I had used paper in a particular way to determine if they were actually even taking them out of the box. They lied , eventually when caught out , accepted a mistake had been made, so i returned it AGAIN. Would it surprise you to know, it stopped working. I have sent all 3 back, demanding a refund under the Consumer Goods Act. They now have the boards and £879 of my money, hence the court action. I am not a complainer, but have felt compelled to warn others. This is a company who does not deserve your hard earned money. Please research carefully and believe the negative reviews.”

Helpful Report

Posted 4 years ago

“When initially purchased the board was brilliant. Sadly after 2 month it broke and wouldn’t work. I had to pay £17.50 to send it off to be fixed and the board although working is not to the standard of the one I purchased. Bluetooth speakers since repair now tinny and horrible sound quality. Poor quality!”

Helpful Report

Posted 5 years ago

“Awful service and product! Product was delivered for my son's birthday, the product never switched on and wouldn't charge, I wanted a replacement as it had never been used however they wanted me to pay to return the hoverboard to them for them to fix and return to me. The item had never been switched on and didn't work so I wanted a brand new one. They had the item collected after me refusing to pay for collection and they have NOT given me a refund (nearly a month since collection now, I have also chased but been ignored). I have no product and they have my £290, I am going through my credit card to get my refund. Stay away, go to Argos or similar so least you can nip in store if you have a problem!”

Helpful Report

Posted 5 years ago

“I was sent the wrong item because the item I ordered was not in stock apparently I should have been grateful as I was sent a more expensive model! This was not the case! If the item was not in stock I should have been given a choice and I would not have ordered the item sent, I would have got my money back and ordered the one my daughter wanted! Very poor customer service and it beggars belief that the company think it is ok to advertise items they do not have in stock! Then sent the customer whatever they have leftover! Don’t buy from these!!”

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Posted 5 years ago

“Shocking company and shocking customer service. Board was delivered over 10 days late, no apology and will definitely never recommend or be using them again and I hope you go out of business.”

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Posted 5 years ago

“Very poor customer service - sent a few emails to query the fact that battery takes >6 hours to charge for”

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Posted 5 years ago

“My eight year old daughter is really happy with her birthday present !! Easy to charge and use with a bit of practise - great for the back garden and the battery life on grass and gravel is really good. Appears well built and we all love it (all the family have been using it). Fast delivery, easy to navigate website. Thoroughly recommended.”

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Posted 5 years ago

“The worst customer service and would never ever purchase from this company or recommend them. If I could give them less than 1 star I would.”

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Posted 5 years ago

“Do not use this company, terrible customer service, delivery information said next day, I waited over a week before it arrived and no communication from the company at all, I had to chase them almost daily to find out what was going on. Also the hoverkart is very badly designed for the hoverboard, doesn't secure tight enough so after 1 day of use, the board is very badly scratched and scuffed due to the two metals from the board and kart scratching against each other. Above all they over promised and massively under delivered and ruined not only my son's birthday by not delivering on time, they also need to learn how to deal with customers in a professional manner, I own 3 businesses and know what customer service is all about. I will certainly not be recommending any friends, family or business to use this company.”

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Posted 5 years ago

“Terrible service I have waited nearly 3 weeks to get my sons birthday present and they keep saying I will arrive soon so I haven’t ordered another one. Still haven’t received it and they have took the payment”

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Posted 5 years ago

“We have purchased Segway Hoverboard, the delivery time was fantastic can not falter. The issue we have had is we have sent two emails to discuss arranging collecting or replacing the faulty Hoverboard we have had for less than one week, not one email has been replied too, I have tried to be understanding due to the Coronavirus, the issue is for one week no reply back?? That’s really poor service!! Hoverboard was really amazing fun when it was working our girls really loved it. My older daughter would also like to have one for her birthday and would of liked to of ordered from the same company!!”

Helpful Report

Posted 5 years ago

“We have purchased Segway Hoverboard, the delivery time was fantastic can not falter. The issue we have had is we have sent two emails to discuss arranging collecting or replacing the faulty Hoverboard we have had for less than one week, not one email has been replied too, I have tried to be understanding due to the Coronavirus, the issue is for one week no reply back?? That’s really poor service!! Hoverboard was really amazing fun when it was working our girls really loved it. My older daughter would also like to have one for her birthday and would of liked to of ordered from the same company!!”

Helpful Report

Posted 5 years ago

“We have purchased Segway Hoverboard, the delivery time was fantastic can not falter. The issue we have had is we have sent two emails to discuss arranging collecting or replacing the faulty Hoverboard we have had for less than one week, not one email has been replied too, I have tried to be understanding due to the Coronavirus, the issue is for one week no reply back?? That’s really poor service!! Hoverboard was really amazing fun when it was working our girls really loved it. My older daughter would also like to have one for her birthday and would of liked to of ordered from the same company!!”

Helpful Report

Posted 5 years ago

“We have purchased Segway Hoverboard, the delivery time was fantastic can not falter. The issue we have had is we have sent two emails to discuss arranging collecting or replacing the faulty Hoverboard we have had for less than one week, not one email has been replied too, I have tried to be understanding due to the Coronavirus, the issue is for one week no reply back?? That’s really poor service!! Hoverboard was really amazing fun when it was working our girls really loved it. My older daughter would also like to have one for her birthday and would of liked to of ordered from the same company!!”

Helpful Report

Posted 5 years ago

“Do not use this company!! We have had to send the segboard back twice now, it was faulty and after they had it for a month it was returned to us with the same fault. Sent back again and now it’s been returned broken, bent axel, headlight broken and waterproof cover ripped from charging port. Despite numerous phone calls (can’t speak to a manager and despite assurances someone will call me back, no one does), emails of complaints and a recorded delivery letter being sent they have not responded. Done some digging on the company, go onto UK trust pilot for other recent poor reviews from people. These segboards are poor quality and unsafe. I am taking this further and speaking to citizens advice bureau about getting my money refunded. It’s not worth the hassle and stress for anyone else, please avoid. UK segboards and ‘Segbo’ are different websites but the same company.... avoid them both”

Helpful Report

Posted 5 years ago

Dear, Thank you for your review and your purchase. We are the leading Hoverboard Segway company in the UK for the last 5 years and we always aim to deliver excellent service. If you do ever have an issue you have a full 12 months warranty and technical support on 03333 44 5538 or email on hi@uksegboards.co.uk Regards CS Team

Posted 5 years ago

“AM IN SMALL CLAIMS COURT TODAY 21/10/2019 @2PM WILL UPDATE ONCE VERDICT IS REACHED”

Helpful Report

Posted 5 years ago

“I cannot stress how much I would highly recommend avoiding buying from this company - faulty product that has been replaced 3 times and still not a fully working product , despite telephone calls and live chat - poor customer service - can only deal with customers via email , terrible timescales in terms of assisting with initial complaint/replacing faulty items/updating on what’s happening in terms of delivery”

Helpful Report

Posted 5 years ago

“Absolutely shocking company. Please please avoid! I bought I segboard for my son which broke after one month. Paid £17 to return it to be fixed and it was returned to me broken. They then asked me to pay £17 again to return it! After weeks of sending emails back and forth they agreed they cover the cost to send it back. I have asked for a full refund as the item is not fit for purpose and is dangerous but still not heard anything after 3 weeks. Looks elsewhere to avoid a massive disappointment”

Helpful Report

Posted 5 years ago

“Horrendous service, faulty board from the outset which they refused to refund and replace. Essentially a £200 door stop! Avoid!”

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Posted 5 years ago

“Incredibly disappointed. The hover board was faulty out of the box but the company refused to replace it. If I had known, I would not have purchased. Customer service was appalling.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

UK Segboards Reviews