UKRadiators.com Reviews

Name: UKRadiators.com
Address: UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park, UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park, Essex
Rating: 4.73

4.7 Rating 4,470 Reviews

94 %

of reviewers recommend UKRadiators.com

4.7

Based on 4,470 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 006 8227

Email:

sales@ukradiators.com

Location:

UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park,
UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park
Essex
CO4 9TG

UKRadiators.com 5 star review on 9th October 2024

Nicholas B

UKRadiators.com 5 star review on 8th October 2024

Hannah S

UKRadiators.com 5 star review on 1st October 2024

Majida S

UKRadiators.com 5 star review on 28th September 2024

David J

641

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Radiators are fine but service was not good Ordered 4 radiators which were all showing in stock I have received 3 of the radiators in 2 separate deliveries with 1 more yet to be delivered resulting in me having to wait in for 3 days as the delivery company do not give any indication of time”

Helpful Report

Posted 2 years ago

Hello Kevin, I am sorry for any confusion experienced with your order. I have investigated this and it looks like when you placed the order 3 of the 4 radiators were not available, as stated in your order confirmation email. It is possible that when adding these to your basket they may have been in stock, but then if you checked out at a later stage they may have since sold. I can advise that we also emailed you within 20 minutes of you placing your order to ensure you were aware of the due dates for the out-of-stock items and to confirm we would send each item as it became available. We did not appear to hear anything from you. I apologise that you are having to wait in for each delivery, and for any misunderstanding with this. If you would like to discuss this any further then please feel free to contact us 0333 006 8227 sales@ukradiators.com Kind regards, James

Posted 2 years ago

“Still waiting on details for my return. Request a while ago now...”

Helpful Report

Posted 2 years ago

Hello Alan, I am sorry, we do not appear to have received any requests for returning some/all of this order. I can see that you have returned some of the other orders placed with us which have been refunded. As we offer free, limitless returns, I will ask our customer service team to get in touch to see how we can best assist you. Kind regards, James

Posted 2 years ago

“Radiators are good but there were no valves which I think it was supposed to come with them. Ended up costing us more to get some separately”

Helpful Report

Posted 2 years ago

Hello Matt, Thank you for your review. I have checked the details of your order and can confirm that no valves were ordered as part of this. I am sorry if you were under the impression that these would be included, would you be able to advise us on what may have made you think this so we can see if there is anything we can improve? Kind regards, James

Posted 2 years ago

“Easy ordering and fast delivery - but product lacked finish and relative quality...”

Helpful Report

Posted 2 years ago

Hello, I am sorry to hear that you are unhappy with the item received. I will arrange for our customer service team to contact you to see if we can help in anyway to replace/return the product as required. Kind regards, James

Posted 2 years ago

“Purchased a electric heated towel rail from this company. Was surprised when it arrived that I had to convert it from a central heating rad to electric but not a difficult job. However the wall fittings were terrible. The nylon construction and the thread cut in it caused friction and heat and then the screws would not tighten. Very poor quality design and materials. Had to disassemble the wall fittings and use lubricant in all screw threads ti refit the unit securely to the wall.”

Helpful Report

Posted 2 years ago

Hello Glen, Thank you for the review, I am glad to hear you were able to get this setup without any problems, we do state on the product description that there is some minor assembly - this allows for the element to be installed on the side that best suits you. I am sorry however to hear that you have had a problem with the brackets, we have sold many of these towel rails over several years and have not had this feedback, so I wonder if perhaps there was an issue with the set you had received? Please let us know if there is anything we can assist with. Kind regards, James

Posted 2 years ago

“The product was good and fitted our radiators well. the 2 matt black covers did not work and were more pipes than covers. What my issue is with UK Radiators is the amount of emails asking about a review. Not everyone wants to review but after 4 emails now in the space of 3 weeks I am now reviewing and stating "leave me alone". Will I use again? I would have done but not now”

Helpful Report

Posted 2 years ago

Hello Daniel, Thank you for your review, I am sorry to hear that the follow-up review emails have caused an inconvenience. I will pass this back to our marketing team for them to look into this as this is not what we are wanting to achieve. Otherwise, I am glad to hear that you are happy with the items received. Kind regards, James

Posted 2 years ago

“Beautiful radiator but the bracket makes the radiator sit a little more proud than I hoped. Sited over a bath, this is quite important.”

Helpful Report

Posted 3 years ago

Hello Holly, Thank you for your feedback on the brackets, we shall pass this to our purchasing department for them to look into. Kind regards, James

Posted 3 years ago

“Disappointed that they were 15mm with reducers as didn’t mention it when I purchased”

Helpful Report

Posted 3 years ago

Hello Tony, Thank you for speaking with me on the phone and discussing your views, we will look to see if we can make this product clearer on the website that they are supplied with reducers. As mentioned, if you would like to take advantage of our free returns for these valves then please do let us know and we can get this sorted for you and a full refund. Kind regards, James

Posted 3 years ago

“Good website , lots of information and reasonable prices. Very unhappy about delivery though. I had a all in the morning from the driver telling that was 10 mins away from our delivery address . I wasn’t expect the delivery on that day until the phone call. This didn’t happened this time only but on the other other before. It iis very off putting to be honest, and I don’t think we will place anther order with UK radiator again.”

Helpful Report

Posted 3 years ago

Hi Warren, Thank you for your review, I am glad to hear you liked the website. I am sorry to hear you are unhappy with the delivery. We do send a dispatch email once the goods have been packed in our warehouse which contains the tracking information. The courier also sends an email to confirm when delivery is due to take place, maybe you overlooked this email? Regardless, we do not want the delivery to leave a bad taste in your mouth and would love for you to shop with us again. If you need any further heating products, please make sure to add a mobile number to your order details so we can send you order updates via text. Thanks, Zoe

Posted 3 years ago

“Great radiator, great style. -1 For 2x wrong size sent first time -1 for all 3x rad boxes (and bag of valves) smashed and dented by Tuffnells BOTH times.”

Helpful Report

Posted 3 years ago

Hi Mark, Thank you for your review. I'm sorry to hear you had an issue with your delivery. I can see you contacted us in regards to the incorrect items received, however, we were not made aware of any damage to the boxes. I would assume the products themselves weren't damaged as we've not heard from you otherwise. If this isn't the case, please contact us on sales@ukradiators.com or call 0333 006 8227 so we can put this right for you. Kind regards, Zoe

Posted 3 years ago

“Radiator seems fairly good quality, the brackets aren’t the best at holding it fully secure as their fairly shallow. The silicon sleeve to go on the brackets would be much better being colour matched rather than white with a black radiator. Service was very good although the radiator and valves got lost after being despatched and no one could tell me where they were and when they would turn up. When it did finally turn up, it was completely out of the blue and the valves were missing. I ended up ordering valves from another heating supplier that I use and they turned up next day with no troubles.”

Helpful Report

Posted 3 years ago

Hello Jack, Thank you for your review and feedback on the brackets, we will pass this to the relevant department for their information. I am very sorry to hear that the valves went missing with the courier, it is always disappointing when this happens, however, we do have a protocol to follow should this happen, as the courier can usually locate the item and get it to you, quicker and more easily than sending another. I can see that you have been reimbursed for the valves. If you have any further queries then please do let us know. Kind regards, James

Posted 3 years ago

“Radiator correct but a few bits damaged or broken. Clip to hold side panel broken and the side panel bent out of shape plus other signs to show that the Rad was possibly a returned product and resent to me. Couldn't be bothered to go through the hassle of repacking and returning so just fixed it myself so can't comment on the returns process.”

Helpful Report

Posted 3 years ago

Hello, I am sorry to hear that your radiator had some damage. I am glad to hear that you were able to fix this, although if you had decided to get in touch with our Customer Service team then we would have happily arranged for this to be replaced. Kind regards, James

Posted 3 years ago

“Your products are good quality and a reasonable price unfortunately you delivery firm were abysmal. One product was lost once and on the second delivery it took them 4 attempts with no time slot just an all day appointment so that’s 4 days having to stay in, not happy.”

Helpful Report

Posted 3 years ago

“Product was good and arrived promptly , no instructions in the box , called and spoke to customer service who couldnt answer my question and said there was nothing else they could do to help , very dissapointing”

Helpful Report

Posted 3 years ago

“The equipment delivered is good. Unfortunately, the chosen carrier failed to stop at the house and claimed there was no one in when I was standing outside my house throughout the specified period.”

Helpful Report

Posted 3 years ago

Hello Paul, Thank you for the review. I am sorry there was an issue with the delivery, however I am pleased to hear that you have since received your order. Kind regards, James

Posted 3 years ago

“UK radiators were very good and very quick and we are very pleased with the radiators BUT what has prevented a 5 star review is that we ordered 3 radiators and only 2 were delivered, so we had to contact UK radiators again to get the other radiator delivered which they did without hassle but we could have done without the bother.”

Helpful Report

Posted 3 years ago

Hello Brian, I am very sorry that one radiator was missed by the supplier, unfortunately this was missed by the picker. However, like you say, following your phone call to our customer service team this was resolved and dispatched immediately. If you have any further queries then please do get in touch. Kind regards, James

Posted 3 years ago

“Radiator took to long to come and cap on top broken but you sent a new one thanks”

Helpful Report

Posted 3 years ago

Hello Peter, Thank you for the review. I am sorry that the delivery company were delayed in getting this to you. However, I am glad that you were happy with the item once received and that we were able to resolve the small damage swiftly. Please let us know if there is anything else we can assist with. Kind regards, James

Posted 3 years ago

“Sadly I can only give this rating as two of the three radiators I bought this size were dented or damaged. Had I time I would have returned them for replacements but we were desperate to get heating on.”

Helpful Report

Posted 3 years ago

Hello Robert, I am sorry to hear that this has arrived with some damage. Had we been aware then we could have replaced this within a day or two. Please let us know if there is anything else that we can help with. Kind regards, James

Posted 3 years ago

“Purchasing side was good. Delivery and post delivery very poor. Carrier delivered my rad to a completely different village. No follow up from customer services and it's only because the person who received my order tracked me down that I got my order !”

Helpful Report

Posted 3 years ago

Hello, I am sorry to hear that the courier delivered this to the wrong address, I can see that the courier had marked this as delivered which we passed onto you, unfortunately we were not aware that this was delivered to the wrong place. I am glad to hear that this did get to you, else we would have followed this up further. Kind regards, James

Posted 3 years ago

“The radiator arrived very quickly but the T piece for the electric element has still not arrived and I had to chase when to be told that they were not in stock and no date for delivery.”

Helpful Report

Posted 3 years ago

UKRadiators.com is rated 4.7 based on 4,470 reviews