UKRadiators.com Reviews

Name: UKRadiators.com
Address: UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park, UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park, Essex
Rating: 4.73

4.7 Rating 4,470 Reviews

94 %

of reviewers recommend UKRadiators.com

4.7

Based on 4,470 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 006 8227

Email:

sales@ukradiators.com

Location:

UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park,
UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park
Essex
CO4 9TG

UKRadiators.com 5 star review on 9th October 2024

Nicholas B

UKRadiators.com 5 star review on 8th October 2024

Hannah S

UKRadiators.com 5 star review on 1st October 2024

Majida S

UKRadiators.com 5 star review on 28th September 2024

David J

641

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did a test fit of the radiator and it appears to be of good quality. Had some concerns with the pillars that attach the the radiator to allow for wall mounting. There were only a couple of threads on 2 of the mounting points which makes me worry about its robustness if any weight were put on it. Also, considering the price, the generic assembly instructions were not specific to the model of radiator I purchased. Time will tell regarding performance, resilience and lifespan.”

Helpful Report

Posted 2 years ago

Hello, I am sorry to hear that you have some concerns with the fitting of the radiator. We have not come across any issues in the past, however, if you do have problems when this is being installed then please do get in touch with our customer service team and we will do our utmost to assist you. They can be contacted on sales@ukradiators.com and 0333 006 8227. Kind regards, James

Posted 2 years ago

“The radiators appear to be good quality although they have not been fitted. The courier on 2 occasions left the delivery outside in the rain with no proof of delivery, this is in direct contradiction with their stated service on their own website. Very poor delivery service”

Helpful Report

Posted 2 years ago

Hello Paul, Thank you for your review. I am sorry to hear that there was an issue with the deliveries, thank you for letting us know. We monitor and review our couriers so it is useful to know if they are not performing as expected. Best regards, James

Posted 2 years ago

“Happy with the radiators but delivery needs to be improved. I needed to order an extra rad a day later, it wasn't possible to add it to the original order. The delivery only gave 1 days notice, very difficult if working to arrange a day off (in my case 2 as I had to stay in for extra rad).”

Helpful Report

Posted 2 years ago

Hello Kate, Thank you for your review. Unfortunately, once an order is placed we are not able to add to this, however you can place another order, and as delivery is free of charge you will not incur any extra costs in doing this. The estimated lead time on all items is specified on each product page, and throughout checkout. We dispatch items as soon as they are available to not hold up deliveries and advise you of the dispatch with tracking details. These, and all items, are sent on a next-day courier service. I can see that both of your orders were delivered on day 5, within the 5-7 days as originally advised. Kind regards, James

Posted 2 years ago

“Great service and price. The quality of the radiators seem really good. The only issue I have had is with the anthracite valves. I've now had 4 pairs which have arrived badly scratched. The valves have always been replaced really quickly, customer care I have received has been really good. Its just annoying that I've had to wait for replacement valves so many times.”

Helpful Report

Posted 2 years ago

Hello Steven, Thank you for your review. I am very sorry to hear that you have received a few damaged valves, this is not the quality that we would expect. As you have had a few I will raise this with our control team, so that they can investigate further into this as I appreciate this is of course frustrating. Please let us know if there is anything else that we can assist with. Kind regards, James

Posted 2 years ago

“Lovely looking radiator - I've had nothing but trouble with the fittings though. The BSPT tapered thread adapters screwed straight through into the radiator body without tightening up (even using almost all of the plumber's tape). One or the other seems to be the wrong size. We needed to source replacement parts to get it to work. Very frustrating and a couple of days of emptying pans whilst various solutions were attempted. Customer support was through chatbot, and then a return email the next day (that option isn't given in the customer service feedback section)”

Helpful Report

Posted 2 years ago

Hello Nick, I am sorry to hear that you have had an issue with the installation of the valves / radiator, please let us know if you are still experiencing issues with this. Our customer service can be contacted on sales@ukradiators.com 0333 006 8227 or on our live chat system, these are all listed on our website. You can also reply to your order confirmation email. Kind regards, James

Posted 2 years ago

“imagine just a reseller of imported goods”

Helpful Report

Posted 2 years ago

Hello, Thanks for your review, although I'm a little unsure of your comment. Like other brands/manufacturers (Apple, Sony, Tesco etc) we do indeed import goods from an overseas factory and sell these on to our customers. Unfortunately, the UK is not the place to have radiators manufactured for various reasons, and even so, the raw material would likely still need to be imported. If there is anything we can assist you with, or you have further questions, then please get in touch with our customer service team - sales@ukradiators.com Kind regards, James

Posted 2 years ago

“I unpacked the radiator today and found that the top grille and end panels have been subjected to pressure from being mishandled so the panels are concave and there is some damage to the top corner where the panels meet. Had to straighten them myself. Disappointed.”

Helpful Report

Posted 2 years ago

Hello Brian, Thank you for your review. I am very sorry to hear that the radiator has taken some damage during delivery. We always try to ensure that the radiators are packaged as well as possible, so I am sorry that this has happened. If you would like, we can arrange for replacement top and side panels to be sent to you? Please contact our customer services - sales@ukradiators.com Kind regards, James

Posted 2 years ago

“The radiators arrived promptly and look great. Unfortunately the values that we ordered to go with them will take over 2 months to arrive, which is not acceptable. We were told it could take between 4 days and 2 weeks for the values to come into stock, but 2 months ? 😡”

Helpful Report

Posted 2 years ago

Hello Barry, I can see that when you placed your order, that it was out of stock, with no due date available. Once we had confirmation of the due date from the factory, we advised that these are due early February. I am sorry if this is later than you were expecting. Please let us know if you'd like us to amend your order to another item, or cancel these completely. Kind regards, James

Posted 2 years ago

“Product great. Service and delivery shocking. Couriers unreliable. Took 5 days.”

Helpful Report

Posted 2 years ago

Hello Stephen, Thank you for your order and your review. I can see that you placed your order on the evening of Wednesday December 14th, with a lead time of 1-3 days. We dispatched your order on Thursday with the courier. Looking at the tracking, I can see that this was delivered on the Monday, which, taking into account the weekend, is within 3 working days from placing your order. As such, this is within the anticipated delivery time expected. Please let us know if there is anything else that we can assist with. Kind regards, James

Posted 2 years ago

“Ordered one radiator and accessories online, only radiator was delivered.”

Helpful Report

Posted 2 years ago

Hello Samson, I am very sorry to hear that one of the items was missing from your delivery. I can see that our customer team looked into this for you and that unfortunately, the courier was unable to locate this. I appreciate that this is frustrating, we always try our best to ensure nothing goes astray, unfortunately, from time to time this can happen. As you didn't want a next-day delivery for a replacement, I can see that we have processed a full refund for this item. Please let us know if we can assist with anything else. Kind regards, James

Posted 2 years ago

“Speed of delivery was brilliant but just unpacked one with very bad damage…need to contact company”

Helpful Report

Posted 2 years ago

Hello Peter, I am very sorry to hear that a radiator has arrived with damage. I will arrange for our customer service team to get in touch so that we can get this resolved asap for you. Kind regards, James

Posted 2 years ago

“Fantastic job This has been an amazing radiator”

UKRadiators.com 3 star review on 15th November 2022

Helpful Report

Posted 2 years ago

Hello, Thank you so much for your review, we're glad to hear that you're happy with the radiator! Kind regards, James

Posted 2 years ago

“Products shipped promptly. One failed and was replaced promptly albeit with a certain amount of interrogation e.g. was electrician properly qualified. Of course I was still lumbered with extra electrician's bill to replace faulty radiator with working one.”

Helpful Report

Posted 2 years ago

Hello Mark, I apologise for the issue with the your element. We have to ask questions regarding the installation to ensure that they have been installed correctly, and in this case we found that the wrong size fuse had been used which could invalidate the warranty. Nevertheless, we agreed to replace the element free of charge. If you have any further issues with this then please do let us know. Kind regards, James

Posted 2 years ago

“My first radiator arrived quickly and efficiently. However 2 others in the same order have been delayed twice. I cannot expect my plumber to install 1 and then return to install the others 6 weeks later (without charging me twice for call out). So the 1st remains in my hallway in the meantime.”

Helpful Report

Posted 2 years ago

Hello Claudia, Thank you for your review, although I am sorry that you were not able to make this a higher rating. I have checked your order and can see that the two outstanding radiators were out of stock when you placed your order, and unfortunately have been delayed, as advised. Please let us know if there is anything we can help with to see if another radiator would be suitable that may be in stock or available sooner. Kind regards, James

Posted 2 years ago

“Rad and element all installed with no hitch, looks very good. Sadly the app does not work on either android or apple in ez or ap mode. The thermostat has different symbols from those in the manual. Spent over 2 hours trying to get it to work to no avail. There are no technical support contact details. Very frustrating and time wasting installation.”

Helpful Report

Posted 2 years ago

Hello Hugh, Thank you for your review. I am sorry to hear that you have not been able to pair the element to your app, I appreciate this must be quite frustrating. We will send you a link to an updated manual, however if you still have problems then please do get in touch. Kind regards, James

Posted 2 years ago

“We purchased both the matt black and silver heated towel rails / radiators. They look great and work well. on manual controls. These are easy to set up and use. BUT take note. The 'Smart Touch' wi-fi controlled element that powers them using the INOW app is very hard to connect unless you are close to a router. Well, most people do not have a router in their bathrooms. After a week and installing a booster for the wi-fi we have only managed to connect one. Which, to be fair, now does work as stated. The INOW app is not fit for purpose here and the instructions are poorly set out in the accompanying leaflet.”

Helpful Report

Posted 2 years ago

“Great service from your team but poor delivery through a third parting Haulage”

Helpful Report

Posted 2 years ago

Hello Ben, Thank you for your order. I am sorry that there was a discrepancy with your delivery, however I hope that the discount supplied goes some way to make up for the inconvenience caused. Kind regards, James

Posted 2 years ago

“Unfortunately the website advertises some misleading products. I ordered a TRV adverised specifically as 10mm, there are also 8mm ones advertised. I really wanted a 10mm one, had looked for ages to find one. When it arrives, its just 15mm with a cheap reducer, exactly what i wanted to avoid. Turns out they only make 15mm TRVs but make out like theyve got all these different parts. They should just say, 'we only make one size, but we'll throw in a reducer for free.' Least you'd know where you stand. That being said, the company offer quick service and respond quickly and politely to emails. They offered a refund but its too late by the time you get the part, and i think they bank on you just making do.”

Helpful Report

Posted 2 years ago

Hello Gavin, I am very sorry that these valves did not arrive as you expected. As our previous email communication, I have passed your comments to the relevant department. Whilst the Product Info tab does state these are 15mm valves with reducers, we are also going to add this in a more prominent position to make it clearer what is being purchased. It is not a benefit to anybody if an unexpected item is received and I apologise that this has been the case in your situation. Kind regards, James

Posted 2 years ago

“Quick delivery”

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Posted 2 years ago

Hello Alison, Thank you for your review. Please let us know if there is anything we can assist you with. Kind regards, James

Posted 2 years ago

“I’ve recently bought horizontal radiators which are clearly marked on the box but there are only vertical brackets and nowhere to buy the horizontal ones on your website. You should sell them with horizontal brackets if the box says horizontal.”

Helpful Report

Posted 2 years ago

Hello, I can confirm that all of our horizontal radiators are supplied with horizontal brackets (as well as the vertical brackets). If you are missing any items then please contact our customer service team 0333 006 8227 sales@ukradiators.com and we can arrange for these to be replaced. Kind regards, James

Posted 2 years ago

UKRadiators.com is rated 4.7 based on 4,470 reviews