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UK Radiators Reviews

4.7 Rating 4,302 Reviews

94 %

of reviewers recommend UK Radiators

Company Reviews

Product Reviews

4.7

Based on 4,302 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 006 8227

Email:

sales@ukradiators.com

Location:

UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park
Colchester
CO4 9TG

UK Radiators 5 star review on 2nd May 2024

UK Radiators 5 star review on 30th April 2024

UK Radiators 5 star review on 25th April 2024

UK Radiators 5 star review on 25th April 2024

UK Radiators 5 star review on 25th April 2024

UK Radiators 5 star review on 22nd April 2024

UK Radiators 5 star review on 12th April 2024

610

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far I have dressed the radiator for fitting and I found the side of the electric element is not tight enough I have rapped it with PTF 13 times as a plumber advised. When the radiator was in the sunlight there was lots of stripes on it this doesn't look right. I haven't fitted it yet I bought it early so I could fix the beams in the drywall to support the screws.”

Posted 2 years ago

Hello Paul, I am sorry to hear that there is an issue with your order, however I can't see that you have contacted us at all regarding this? I will arrange for our customer services to get in touch to see if we can help at all, and then perhaps you would be willing to amend your review. Kind regards, James

Posted 2 years ago

“The radiator did not arrive. Problems with TNT delivering it. Twice they said it was being or they had tried to deliver it but we were in and nothing arrived. The delivery should have been 1-2 days. 2 weeks later we were still waiting. Contacted UK Radiators several times, but they were unable to help. Not once did they contact me!”

Posted 2 years ago

Hello Bev, I am very sorry to hear that there was an issue with the delivery company and receiving the item. I can see that there was continuous communication between us and you regarding the delivery, keeping you informed of our progress with the supplier and their courier. I do understand that this however was frustrating and that the courier should have delivered this quicker. Please do let us know if we can help with anything else in the future. Kind regards, James

Posted 2 years ago

“Dreadful service parts missing then if I wanted the missing parts quickly I was told I could collect them in person”

Posted 2 years ago

“I ordered 2 towel radiators with WiFi connectivity, all seemed OK when fitting the 1st radiator but then the element failed within a day. The second radiator had damage when opened, big dent on one of the rails!!, it was noted that the fitting were either refurbished or poor quality as they had scratches all over them. This was returned and replaced. The second radiator arrived , this one had marks all over it, had to be sent back again!! The third turned up and again big dent in it!! Fitting poor quality again!! I sent pictures , phoned and spoke to them but heard nothing, got so fed up with the company that i decided to Just fit the damaged one!! Would not buy from them again as poor quality, lesion learnt you get what you pay for!!”

Posted 2 years ago

“Let down by your courier company, they delivered only one part of the order which was the radiator but lost the second part which was the valves. I had to go buy the valves elsewhere. If it wasn’t for the fact I had booked a plumber I would have returned it all and still very disappointed that I have non matching valves and radiator.”

Posted 2 years ago

“The radiator arrived with no instructions and parts missing from the package. When we emailed highlighting this they asked us to check the parts weren’t there…like we hadn’t checked!!! Once instructions were received it transpired that other items were missing!!!”

Posted 2 years ago

“I have been waiting 5 days for delivery still not recived worst service in the world”

Posted 2 years ago

“Very poor service. My delivery went “missing”. 5 days later it was “found” It had been delivered to another customer. I had to collect it myself. Communication between supplier and courier is abysmal.”

Posted 2 years ago

“Valves were not what was expected as didn’t come with any fixings”

Posted 3 years ago

“Misleading BTU Information Please be careful with the information on the website. BTU is very critical information when you buy radiator and I accidentally saw a commercial which shows the radiator that I bought from the uk radiators and BTU was around half of what uk radiators put their website. I talked with customer experience team and they agreed on the wrong information and changed their website accordingly. The issue is in here that our constructors has finished all the pipe works according to radiators that I bought. It costs me as a delay, I checked new radiators from other website and bought from there. Not a same size but similar. It'll look a bit weird but the worst thing that everyday I talked with someone from ukradiators to arrange collection and refund of my items. It costs me time, money and still no refund being made yet.”

Posted 3 years ago

Hello Hande, Thank you very much for leaving us a review and for uploading a picture as well! I am glad to hear that you are pleased with our level of customer, we like to ensure the customer is aware as much as possible what is happening with their order. We hope to be of help to you again in the future. Kind regards, James

Posted 3 years ago

“Have no idea how to rate this firm Still haven’t received my product after 10 days”

Posted 3 years ago

“I’ve been trying for 7 weeks to get a refund or a replacement for a faulty heater by this company. The heater last about 2 months. This company are hopeless and I would recommend anything thinking of making a purchase from them should definitely avoid at all costs.”

Posted 3 years ago

“Very please with our purchase from The Heating Boutique. It arrived on time and the product looked exactly as it did in the picture. Good amount of heat coming from it. Very happy.”

Posted 3 years ago

“Delivery dates constantly moving. Now won’t be delivered before we need it.”

Posted 3 years ago

“Shocking delivery service and even worse customer service. 11 days on and still waiting for our delivery. Promised 3 times that we will get a call with an update and still nothing.”

Posted 3 years ago

“Radiators were delivered damaged, i took photographs and contacted THB straight away to report damaged goods they told me they would pick them up and exchange them, that was 10 weeks ago and i still have over £1000 worth of radiators sat in my hall waiting to be collected.avoid at all costs as the heating boutique are not interested in their customers once they have received your money.”

Posted 3 years ago

“Whilst I can appreciate the current situation!!! Ordered on the 7th May, was expecting one radiator within 5 days, the other was explained 15th, after a few phone calls, and saying I'm happy to wait for the latter delivery of one radiator! After conversing & accepting the situation! I needed a guarantee, as the bathroom completion is being held up... I was told the Saturday delivery was on!!! But never arrived...???... The thing about your company it came up on my news feeds via my Google search bathroom improvements, I looked and gave you a chance but I'm now into a second week of being behind the completion date... luckily for me, it's a home improvement project... So, my time is a bit flexible, if I was running a business your time scale and delivery process would not make the grade...”

Posted 3 years ago

“Mobile app doesn’t work very well”

Posted 4 years ago

“Don't want to submit a review at this stage, but it seems I have to”

Posted 4 years ago

“Very good”

Posted 4 years ago

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UK Radiators is rated 4.7 based on 4,302 reviews