UKRadiators.com Reviews

Name: UKRadiators.com
Address: UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park, UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park, Essex
Rating: 4.73

4.7 Rating 4,470 Reviews

94 %

of reviewers recommend UKRadiators.com

4.7

Based on 4,470 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 006 8227

Email:

sales@ukradiators.com

Location:

UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park,
UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park
Essex
CO4 9TG

UKRadiators.com 5 star review on 9th October 2024

Nicholas B

UKRadiators.com 5 star review on 8th October 2024

Hannah S

UKRadiators.com 5 star review on 1st October 2024

Majida S

UKRadiators.com 5 star review on 28th September 2024

David J

641

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very well packaged and delivered on time ........ looks top class but not plumbed in yet so don't know how well it works but no problems so far.”

Helpful Report

Posted 2 years ago

Hi Hugh, Thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been a positive one and I hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“This is my third purchase and again I am very pleased with the service and quality. Spot on..!!”

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Posted 2 years ago

Hi George, Many thanks for your 5-star review. I am so pleased to hear that your shopping experiences with us have been positive and I hope you are very happy with your purchases. Please do not hesitate to contact us should you require any assistance, now or in the future, and we would be happy to help. Kind regards Jess

Posted 2 years ago

“Lovely rad arrived very quickly”

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Posted 2 years ago

Hello Robert, Thanks for your 5-star review. I am pleased to hear that your order was delivered quickly to you and I hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“We were pleased with the traditional heated towel rail especially as it had a dual fuel option .”

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Posted 2 years ago

Hi Paul, Thanks for your review. I am so pleased to hear that you are very happy with your purchase, please do not hesitate to contact us should you require any assistance, now or in the future, and we would be happy to help. Kind regards Jess

Posted 2 years ago

“Bought for our small downstairs toilet room Perfect size, looks great. Quick delivery.”

UKRadiators.com 5 star review on 11th April 2023

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Posted 2 years ago

Hello, Many thanks for your 5-star review. I am so pleased to hear that your order was delivered quickly and hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“We are very pleased with our radiator as fits in perfectly with our new kitchen as looks very smart. We would highly recommend UK radiators.”

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Posted 2 years ago

Hi Michelle, Many thanks for your 5-star review. I am pleased to hear that your shopping experience with us has been positive and hope you are very happy with your purchase. Thank you for recommending us, it is greatly appreciated. Kind regards Jess

Posted 2 years ago

“Right product at a good price. Once ordered the radiators arrived in good time and were very well packed. Very little chance of damage. Now installed they look very good. My only criticism is that the website could be more straight forward takes some trial and error to get what you want.”

Helpful Report

Posted 2 years ago

Hi Peter, Thanks for your 5-star review. I am pleased to hear you are happy with your purchase. Thanks for the feedback we are always looking to improve our services so your comments will be noted. Kind regards Jess

Posted 2 years ago

“My Radiator still has not been delivered which is really disappointing they don't keep in contact giving you a rough idea of delivery. So far not good will write a review when I get the radiator”

Helpful Report

Posted 2 years ago

Hello Paul, I am sorry to hear that your radiator did not arrive as expected. The radiator that you ordered has a 1-3 day delivery window, this is stated on the website and also on your order confirmation email. We dispatched your order the following morning and you would have received a dispatch notification email to confirm this, containing the tracking details so you can follow the progress of your delivery. I can see that unfortunately the radiator was lost in transit with the couriers. Whilst this does not happen often, I appreciate that it is very frustrating when it does occur. It can be for reasons such as the label becoming detached/damaged and they are then unable to advise who this is for. Unfortunately, we did not have any further stock of this, and therefore we offered for this to be put on backorder, the offer of an alternate size, or a full refund. I can confirm that we have processed the full refund as requested. We periodically review our couriers, as whilst we are not directly responsible for the delivery ourselves, we understand that we appoint the delivery company, and appreciate how delivery is a vital part of the online ordering experience. Whilst this does not help this current situation, I can advise that updates are being made to the system with Tuffnells, to significantly improve tracking. This is something that we have been pushing for, for some time and will be coming into place across the summer. Please let us know if there is anything else we can assist with. Best regards, James

Posted 2 years ago

“Very pleased with my purchase.”

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Posted 2 years ago

Hi Monica, Many thanks for your 5-star review. I am happy to hear that you are pleased with your purchase and hope that you are happy with your shopping experience with us. Kind regards Jess

Posted 2 years ago

“Item as described and better than it appeared online, fast delivery no problem. Installed and working fine.”

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Posted 2 years ago

Hi Ian, Thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been a positive one and I hope you are very happy with your purchase. We look forward to doing business with you again in the future and should you require any assistance, at any time, please let us know and we would be happy to help. Kind regards Jess

Posted 2 years ago

“UK Radiators delivered a significantly damaged radiators which was not noticed until several weeks later when the bathroom fitters arrived but I could not complain as I had not followed the instruction to examine the radiator immediately. I wrote a one-star review as it is reasonable to expect a perfect product when paying for a new item. UK Radiators responded immediately with an apology, a small compensation payment and some touch-up paint. This type of response cannot be faulted and the company deserves credit. I have re-reviewed their response and raised my rating because of the excellent customer service.”

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Posted 2 years ago

Hello Roger, Many thanks for your review. I am sorry to hear that there was an initial issue with your order, however, I am pleased to hear that we were able to rectify this for you in a positive way. Thank you for your feedback and comments, it is greatly appreciated and if you require any further assistance, at any time, please do not hesitate to contact us and we would be happy to help. Kind regards Jess

Posted 2 years ago

“Easy ordering process, arrived on time. Would use again.”

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Posted 2 years ago

Hi Mike, Thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been a positive one and I hope you are very happy with your purchase. We look forward to doing business with you again in the future and should you require any assistance, at any time, please let us know and we would be happy to help. Kind regards Jess

Posted 2 years ago

“Great selection. Chose a modern option at a very reasonable price. Noted delivery time between 1 to 3 days but very surprised when I was informed that evening that my delivery would be the next day. Arrived in the morning - approx 20 hours after order placed. Fitted and looks great. Thanks.”

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Posted 2 years ago

Hello Stephen, Thank you ever so much for your 5-star review, it is greatly appreciated. I hope you are very happy with your shopping experience with us and your purchase. Should you require any assistance, now or in the future, please do not hesitate to contact us and we would be happy to help. Kind regards Jess

Posted 2 years ago

“A simple order for a pair of radiator valves that Quickly arrived”

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Posted 2 years ago

Hi David, Many thanks for your 5-star review. I am so pleased to hear that your order was delivered in good time and I hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“Very good service and quality of materials also good would definitely recommend”

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Posted 2 years ago

Hello Caroline, Thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been a positive one and I hope you are very happy with your purchase. kind regards Jess

Posted 2 years ago

“Just what we wanted. Very quick and prompt service, thank you. JB”

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Posted 2 years ago

Hello, Many thanks for your 5-star review. I am pleased to hear that your shopping experience with us has been positive and hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“Delivery was quick and product looks great”

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Posted 2 years ago

Hi David, Thank you very much for your 5-star review. I am pleased to hear that your order was delivered to you in good time and I hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“Great service”

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Posted 2 years ago

Hi Martin, Many thanks for your 5-star review. I am so pleased to hear that you have received great service from us here at UK Radiators and I hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“A professional and direct company that offer a fast , efficient good value service The radiators were well protected from possible transport damage. Also they offer a good and free delivery service to the Isle of Wight. Thank you U.K. radiators. Regards Ken.C.”

Helpful Report

Posted 2 years ago

Hi Ken, Thank you ever so much for your 5-star review, it is greatly appreciated. I am so pleased to hear that your shopping experience with us has been positive and hope you are very happy with your purchase. Should you require any assistance, now or in the future, please do not hesitate to contact us and we would be happy to help. Kind regards Jess

Posted 2 years ago

“First class service, they had the size I required at a good price. On delivery the radiator was well packaged for protection so five stars for overall start to finish.”

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Posted 2 years ago

Hi Allan, Many thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been so positive, from start to finish and should you require any assistance from us, at any time, please do get in touch and we would be happy to help. Kind regards Jess

Posted 2 years ago

UKRadiators.com is rated 4.7 based on 4,470 reviews