UKRadiators.com Reviews

Name: UKRadiators.com
Address: UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park, UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park, Essex
Rating: 4.73

4.7 Rating 4,470 Reviews

94 %

of reviewers recommend UKRadiators.com

4.7

Based on 4,470 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 006 8227

Email:

sales@ukradiators.com

Location:

UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park,
UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park
Essex
CO4 9TG

UKRadiators.com 5 star review on 9th October 2024

Nicholas B

UKRadiators.com 5 star review on 8th October 2024

Hannah S

UKRadiators.com 5 star review on 1st October 2024

Majida S

UKRadiators.com 5 star review on 28th September 2024

David J

641

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found the rad we needed, ordered, - all very easy to do. Arrived promptly and looks great!”

Helpful Report

Posted 3 years ago

Hello, Thanks for your 5-star review. I am pleased to hear your shopping experience with us has been a positive one1 I hope you are very happy with your purchase. Kind regards Jess

Posted 3 years ago

“Very good quality pipe covers and great match. Thank you for a quick delivery”

UKRadiators.com 5 star review on 18th February 2022

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Posted 3 years ago

Hi, Thanks a lot for your 5-star review. The valves looks great with your radiator! I hope you are very happy with your purchase. Kind regards Jess

Posted 3 years ago

“Best quality and fast delivery.”

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Posted 3 years ago

Hello Mark, Many thanks for your 5-star review, it is much appreciated. I am pleased to hear this and I hope you are very happy with your purchase. Kind regards Jess

Posted 3 years ago

“Very helpful team. I have received a faulty radiator and realised after installation. They swap it for me without any problems and within 1 day. I highly recommend them.”

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Posted 3 years ago

Hi Anna, Thank you so much for your 5-star review. I am so pleased to hear that we were able to resolve this quickly for you and I hope you are very happy with your purchase. Many thanks for the recommendation, it is greatly aprpeciated. Kind regards Jess

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

Hi Marc, Many thanks for your 5-star review. I am pleased to hear this and the valve looks lovely on your rad! I hope you are very happy with your purchase. Kind regards Jess

Posted 3 years ago

“Excellent all round service.”

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Posted 3 years ago

Hello Barry, Thank you so much for your 5-star review, I am pleased to hear that your shopping experience with us has been a positive one and hope you are very happy with your purchase. Kind regards Jess

Posted 3 years ago

“Great service and delivery time was fast”

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Posted 3 years ago

Hi Ted, Thank you very much for your 5-star review. I am so pleased to hear this and I hope you are very happy with you purchase. Kind regards Jess

Posted 3 years ago

“Site very easy to use, goods arrived on time as stated. Customer service very helpful and friendly”

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Posted 3 years ago

Hello, Many thanks for your 5-star review. I am very pleased to hear that your shopping experience with us has been a positive one, we aim to provide the best service for our customers and it is great to hear that you received friendly, helpful support from our team! I hope you are very happy with your purchase. Kind regards Jess

Posted 3 years ago

“Excellent radiators needed to return one and purchase different size after issues with kitchen installation. No problems and dealt with easily. If only ikea had as good customer service and processes.”

Helpful Report

Posted 3 years ago

Hello Kenneth, Many thanks for your 5-star review. I am very pleased to hear this and I hope you are very happy with your purchase. I am please that we were able to resolve this quickly for you. Kind regards Jess

Posted 3 years ago

“Amazing! Absolutely faultless- great prices, and was delivered 24 hrs later! Very happy”

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Posted 3 years ago

Hello Abigail, Many thanks for your 5-star review, it is greatly appreciated. I am so pleased to hear that your shopping experience with us has been a positive one! Should you require any assistance, now or in the future, please do not hesitate to contact us and we would be happy to help. Kind regards Jess

Posted 3 years ago

“Excellent service….the best I’ve had in years … quality product”

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Posted 3 years ago

Hello Janet, Thank you very much for your 5-star review. I am pleased to hear this and I hope you are very happy with your purchase! Please let us know if you require any assistance, now or in the future, and we would be happy to help. Kind regards Jess

Posted 3 years ago

“Amazing company, couldn’t believe how fast the delivery was. Almost within hours, phenomenal for a free delivery service. Good website, easy to navigate and really helpful BTU calculator. I will definitely use them again.”

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Posted 3 years ago

Hi there, Thank you very much for your 5-star review and your comments regarding your shopping experience with us, I am so pleased that the delivery was made quickly and I hope you are very happy with your purchase. We look forward to doing business with you again in the future. Kind regards Jess

Posted 3 years ago

“Good choice of products. Prompt service. Only issue slight damage to rad but nothing terminal.”

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Posted 3 years ago

Hello Christopher, Many thanks for your review. I am pleased to hear this, but am sorry that there was some damage to your rad, please contact us directly if you wish to discuss this further. Kind regards Jess

Posted 3 years ago

“Great prices AND great service!”

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Posted 3 years ago

Hello Alan, Many thanks for your 5-star review. I am pleased to hear this, I hope you are very happy with your purchase! Kind regards Jess

Posted 3 years ago

“Great product, great value, great service.”

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Posted 3 years ago

Hi William, Thank you so much for your 5-star review. I am very pleased to hear that your shopping experience with us has been a positive one. Please do not hesitate to contact us should you require any assistance, at any time, and we would be happy to help. Kind regards Jess

Posted 3 years ago

“Excellent service, good communication and super fast delivery.”

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Posted 3 years ago

Hello Danielle, Many thanks for your 5-star review. I am pleased to hear this and I hope your shopping experience with us has been a positive one! Kind regards Jess

Posted 3 years ago

“Excellent Service, items came on time.”

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Posted 3 years ago

Hi Vijay, Thank you for your 5-star review. I am pleased to hear that your order arrived on time and I hope you are very happy with your purchase. Kind regards Jess

Posted 3 years ago

“Quick delivery service, great customer service and quality product”

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Posted 3 years ago

Hi Linsday, Many thanks for your 5-star review. I am very pleased to hear this and I hope you are very happy with your purchase. Please let us know if you require any assistance, now or in the future, and we would be happy to help. Kind regards Jess

Posted 3 years ago

“First class service, items delivered within a few days, arrived exactly when expected, and in perfect condition, we have used UK Radiators several times, never been disappointed with the service, highly recommended for trade or private customers.”

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Posted 3 years ago

Hello Kieran, Thank you very much for your 5-star review it is greatly appreciated. I am so pleased to hear that this order and previous orders have been delivered to you in good time and that you have been happy with your purchases. Thank you for recommending us! Please let us know if you require any assistance, at any time, and we would be happy to help you. Kind regards Jess

Posted 3 years ago

“I ordered a designer radiator from you and after a week still had not received it. The tracking on Tufnell said it had received it 6 days earlier but it was still in the receiving depot. Spoke to your guy who said he would have to check with Tufnell. I asked for a replacement to be sent on an overnight carrier but was told that he had to check with Tiufnells first. A day later (today) I am told that Tufnell can’t find it and that finally a replacement would be sent out. No mention of express delivery because of my wait or any sort of “customer service”. This company seems to have forgotten who pays their wages. Would it have been too much to send another out while checking where the original has got to? Clearly yes! Assuming it eventually arrives and it is not damaged etc I will fit it but it will be the last rad that I will buy from this company.”

Helpful Report

Posted 3 years ago

Hello Julian, Thank you for the review. I can see that we dispatched your order the day after you ordered it. When you advised us that this had not been received we investigated this with our couriers who advised us within 24 hours that this had unfortunately gone missing. Therefore we sent another radiator to you. I am very sorry that the initial order did not get to you successfully, we do have to follow procedures with the couriers if an item is missing, rather than just sending another, as often this can cause more problems if both are then delivered. Please let us know if there is anything else that we can help with. Kind regards, James

Posted 3 years ago

UKRadiators.com is rated 4.7 based on 4,470 reviews