UKRadiators.com Reviews

Name: UKRadiators.com
Address: UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park, UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park, Essex
Rating: 4.73

4.7 Rating 4,470 Reviews

94 %

of reviewers recommend UKRadiators.com

4.7

Based on 4,470 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 006 8227

Email:

sales@ukradiators.com

Location:

UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park,
UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park
Essex
CO4 9TG

UKRadiators.com 5 star review on 9th October 2024

Nicholas B

UKRadiators.com 5 star review on 8th October 2024

Hannah S

UKRadiators.com 5 star review on 1st October 2024

Majida S

UKRadiators.com 5 star review on 28th September 2024

David J

641

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Top quality radiators, look excellent - add a touch of class. Well packaged and quick delivery.”

UKRadiators.com 5 star review on 26th March 2024

Helpful Report

Posted 1 year ago

Hi Neil, Many thanks for your 5-star review. We are very pleased to hear that you are happy with your purchase, the radiator looks lovely in the space! It is great to hear this arrived in good time and was well packaged. Kind regards UK Radiators

Posted 1 year ago

“Very pleased with purchase and the delivery was so quick would definitely recommend this company !”

Helpful Report

Posted 1 year ago

Hi Sharon, Thank you ever so much for your 5-star review, it is greatly appreciated. It is great to hear that you are very happy with your purchase and overall shopping experience with us. Should you require any assistance, now or in the future, please do not hesitate to contact us and we would be happy to help. Kind regards UK Radiators

Posted 1 year ago

“I purchased a white radiator valve set (trv and lockshield). Great selection, well packaged and delivered quickly. Quality seems excellent. I would recommend this company. RTM, Warrington”

Helpful Report

Posted 1 year ago

Hi Roy Thank you ever so much for your 5-star review, it is greatly appreciated. It is great to hear you are very happy with your purchase and shopping experience with us. Should you require any assistance, now or in the future, please do not hesitate to contact us and we would be happy to help. Kind regards UK Radiators

Posted 1 year ago

“Product delivered as promised and in good condition. Responded to technical query quickly”

Helpful Report

Posted 1 year ago

Hello Timothy, Thank you very much for your 5-star review. We are so pleased to hear that your order was delivered in good time and in good condition. Our customer service team are here to answer any query as quickly as possible, so it is great to hear that they were able to assist you with your enquiry. If you require any further assistance, at any time, please let us know and we would be happy to help. Kind regards UK Radiators

Posted 1 year ago

“Arrived on time now been fitted only 1 prob, order 2 but asked for 600x600 got 600x540 never mind works well, many thanks”

Helpful Report

Posted 1 year ago

Hello Alan, Thanks for your review. It is good to hear your order arrived on time. I am sorry to hear there was an issue with the delivery, please report any issues with orders directly to us so we can provide you with a solution as quickly as possible. Please do not hesitate to contact us should you require any assistance, at any time, and we would be happy to help. Kind regards UK Radiators

Posted 1 year ago

“Super quick delivery (and carefully brought into the house) but best of all they look fantastic and are working just great.”

Helpful Report

Posted 1 year ago

Hello Simon, Many thanks for your 5-star review. It is great to hear that you are happy with the quick delivery of your order and the look and efficiency of your new radiators! Kind regards UK Radiators

Posted 1 year ago

“The service was very good from UKRadiators and I am very happy with the product, however I was a little frustrated with the delivery company.”

Helpful Report

Posted 1 year ago

Hi Tracy, Thanks for your 5-star review. We are so pleased to hear that you are happy with your product and service received from us here at UK Radiators. We are sorry that there was an issue with the delivery and if you require any assistance, at any time, please let us know and we would be happy to help. Kind regards UK Radiators

Posted 1 year ago

“Thank you, great service look amazing and value for money”

Helpful Report

Posted 1 year ago

Hello, Many thanks for your 5-star review. I am so pleased to hear that you are happy with your purchase. Should you require any assistance, at any time, please do let us know and we would be happy to help. Kind regards UK Radiators

Posted 1 year ago

“Great quality radiators every time Thanks”

Helpful Report

Posted 1 year ago

Hi Don, Many thanks for your 5-star review, it is very good to hear that you are happy with the quality of our radiators and hope you are very happy with your purchase. Kind regards UK Radiators

Posted 1 year ago

“Great value. Good service. Nice quality”

Helpful Report

Posted 1 year ago

Hi Marcus, Thank you ever so much for your 5-star review, it is greatly appreciated. We hope you are very happy with your purchase and should you require any assistance, at any time, please let us know and we would be happy to help. Kind regards UK Radiators

Posted 1 year ago

“Very good radiator. Good heat output. Very good service. Quick delivery.”

Helpful Report

Posted 1 year ago

Hello Hitesh, Many thanks for your 5-star review. We are very pleased to hear of your positive shopping experience with us and should you require any assistance, now or in the future, please let us know and we would be happy to help. Kind regards UK Radiators

Posted 1 year ago

“Radiator excellent but actually getting it installed was a nightmare.”

Helpful Report

Posted 1 year ago

Hi Sarah, Thanks for your review. We are pleased to hear that you are happy with you purchase and sorry to hear there was an issue with the installation. If there are any issues at all that we can assist you with then please contact us direct and we would be happy to help. Kind regards UK Radiators

Posted 1 year ago

“Great service and product , prompt delivery.”

Helpful Report

Posted 1 year ago

Hi, Thanks for your 5-star review. We are so pleased to hear that your received great service and that your order arrived with you in good time. We hope you are very happy with your purchase. Kind regards UK Radiators

Posted 1 year ago

“Excellent product selection at very good prices .Great communication and super fast delivery would highly recommend.”

Helpful Report

Posted 1 year ago

Hello Liz, Many thanks for your 5-star review. We are pleased to hear that your shopping experience with us has been so positive and thank you for your recommendation. Kind regards UK Radiators

Posted 1 year ago

“Beautiful rads at a reasonable price , anthracite column rads with lovely posh valves !Love them!”

Helpful Report

Posted 1 year ago

Hi Clare, Thank you ever so much for your 5-star review, it is greatly appreciated. We are very pleased to hear you are happy with your purchase and should you require any assistance, now or in the future, please do not hesitate to contact us and we would be happy to help. Kind regards UK Radiators

Posted 1 year ago

“Brilliant service from ordering to delivery.”

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Posted 1 year ago

Hi Michael, Thank you ever so much for your 5-star review, it is greatly appreciated. I hope you are very happy with your purchase and should you require any assistance, now or in the future, please do not hesitate to contact us and we would be happy to help. Kind regards UK Radiators

Posted 1 year ago

“Good quality radiators”

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Posted 1 year ago

Hi Beverley, Thanks for your 5-star review. I hope you are very happy with your purchase and should you require any assistance, at any time, please do not hesitate to contact us and we would be happy to help. Kind regards UK Radiators

Posted 1 year ago

“Excellent service order arrived within 5 days well packaged and undamaged. Unfortunately the radiator I had ordered was too big for the room it was being fitted in. The item was returned free of charge and I ordered a replacement that arrived in the same condition as the original. Refund was in my bank account within 5 working days.”

Helpful Report

Posted 1 year ago

Hi Michael, Thank you so much for your 5-star review! We really appreciate your support and kind words. We are thrilled to hear that you had an excellent shopping experience with us. We always strive to provide prompt and reliable delivery, making sure your order reaches you in perfect condition. We understand that sometimes unforeseen circumstances arise, and we are glad that our hassle-free return process and swift replacement could assist you in finding the right radiator for your room. Kind regards UK Radiators

Posted 1 year ago

“Purchased some chrome values from UK radiators and couldn't be happier with them.”

Helpful Report

Posted 1 year ago

Hi Helen, Thank you ever so much for your 5-star review, it is greatly appreciated. We are so pleased that you are very happy with your purchase and should you require any assistance, now or in the future, please do not hesitate to contact us and we would be happy to help. Kind regards UK Radiators

Posted 1 year ago

“The full order has not been fulfilled yet. It is unlikely to change my view though. Range of products and ease of finding and selecting was good. Checkout was easy and communication post order to speed of delivery was also good. That said order was missing key parts. Email exchange to establish next steps was poor. Missing parts were on back order for 2 weeks which has delayed the job completion. Communication from then was largely indifferent to this which for me is key. Getting a job done in a timely and methodical way is also important. Options to remedy not clearly offered. Key for me was that I simply wouldn’t have ordered the parts if they had been out of stock with a 2 week turnaround. So either system not updated or process to communicate at point of order not fit for purpose. Either way very disappointed after the ease initially.”

Helpful Report

Posted 1 year ago

Hello Daniel, I am sorry to hear that you were missing an item from the delivery. Unfortunately we were not able to replace the missing item straight away as this was now out of stock, which we advised to you, and the expected due date. I can see that you were contacted, and a replacement order for the missing item was raised and placed on back order within 20 minutes from you contacting us. Unfortunately there was not another suitable alternative available, so we provided the option of a free return for a full refund. I can see that the back ordered item was dispatched 1 week after you made us aware of the delivery issue. Once again, I apologise for the issue and any inconvenience caused. Please let us know if we can assist with anything else. Kind regards, UK Radiators.

Posted 1 year ago

UKRadiators.com is rated 4.7 based on 4,470 reviews