UK Radiators Reviews

Name: UK Radiators
Address: UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park, Colchester
Rating: 4.73

4.7 Rating 4,319 Reviews

94 %

of reviewers recommend UK Radiators

4.7

Based on 4,319 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 006 8227

Email:

sales@ukradiators.com

Location:

UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park
Colchester
CO4 9TG

UK Radiators 5 star review on 9th May 2024

John F

Shane H

Lisa S

UK Radiators 5 star review on 6th May 2024

Cassandra W

UK Radiators 5 star review on 2nd May 2024

Karon C

617

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast service. Even though item arrived with some scratches the seller responded quickly and the replacement came pretty fast.”

Helpful Report

Posted 3 months ago

Hi Gediminas Thank you so much for your 5-star review of UK Radiators! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us. We are also glad to hear that our service was fast and efficient. We apologise for any inconvenience caused by the scratches on the item you received but we are delighted that our team was able to respond promptly and provide you with a replacement in a timely manner. Thank you again for choosing us. Kind regards UK Radiators

Posted 3 months ago

“Fast delivery very professional and considerate Excellent communication throughout”

Helpful Report

Posted 3 months ago

Hi Rehana, Thank you ever so much for your 5-star review, it is greatly appreciated. I hope you are very happy with your purchase and should you require any assistance, now or in the future, please do not hesitate to contact us and we would be happy to help. Kind regards UK Radiators

Posted 3 months ago

“excellent service delivered on time well packed no damage thankyou”

Helpful Report

Posted 3 months ago

Hi Raymond, Thank you ever so much for your 5-star review, it is greatly appreciated. It is great to hear that you are very happy with your shopping experience with us and should you require any assistance, now or in the future, please do not hesitate to contact us and we would be happy to help. Kind regards UK Radiators

Posted 3 months ago

“Really pleased with our new anthracite designer radiators, great website to navigate and filter our needs rather than trawling through hundreds of options, fast delivery too.”

Helpful Report

Posted 3 months ago

Hello David, Thank you so much for your positive review. We're so delighted to hear that you were able to find the radiators you were looking for with ease, and that you're satisfied with the product once received! Please let us know if we can assist with anything else. Best regards, UK Radiators

Posted 3 months ago

“Top Quality .Secure and safe packaging”

Helpful Report

Posted 3 months ago

Hello Rob, Thanks for your 5-star review. I hope you are very happy with your purchase and should you require any assistance, at any time, please do not hesitate to contact us and we would be happy to help. Kind regards UK Radiators

Posted 3 months ago

“I haven’t received them yet still waiting on a. Delivery”

Helpful Report

Posted 3 months ago

Hello, I am sorry to hear of the delay to your delivery. I can see that the initital delivery could not be made due to the couriers advising there was damage on the items. We have since been in contact with you, and have arranged for new items to be dispatched which have been delivered successfully. Please let us know if there is anything else we can assist with. Kind regards, UKRadiators

Posted 3 months ago

“Excellent service. Quality product.”

Helpful Report

Posted 3 months ago

Hi Nina, Thank you ever so much for your 5-star review, it is greatly appreciated. I hope you are very happy with your purchase and should you require any assistance, now or in the future, please do not hesitate to contact us and we would be happy to help. Kind regards UK Radiators

Posted 3 months ago

“Excellent service staff helpful and professional”

Helpful Report

Posted 3 months ago

Hello Terence, Thank you so much for your 5 star review. We're delighted to hear that you're so pleased with our service provided. Please let us know if we can assist with anything else. Kind regards, UK Radiators

Posted 3 months ago

“As soon as I saw these radiators I knew I had to have them. They give out fantastic heat and look great in our recently renovated rooms. Everyone who visits passes comments on them. I live them so much I've purchased a 3rd for my hallway. Great product at a great price .”

UK Radiators 5 star review on 24th January 2024

Helpful Report

Posted 3 months ago

Hello Andrea, Thank you so much for your fantastic 5-star review! We truly appreciate your kind words and are thrilled to hear that you are satisfied with your purchase. We are delighted that you find our radiators not only provide fantastic heat but also enhance the aesthetic of your recently renovated rooms. It's wonderful to know that they have become a focal point that receives compliments from everyone who visits you. Thank you for shopping with us, and should you require any assistance, at any time, please do let us know and we would be happy to help you. Kind regards UK Radiators

Posted 3 months ago

“Excellent choice and quality of products. Speedy and efficient delivery and very pleasant and helpful delivery guys.”

Helpful Report

Posted 3 months ago

Hi Susan, Thank you so much for your 5-star review. We greatly appreciate your kind words and are delighted that you had a positive shopping experience with us. We understand how important it is to receive your order promptly, and we're glad that we could meet your expectations. Kind regards UK Radiators

Posted 3 months ago

“The actual towel rail seems to be of a decent quality so no real complaints there. I was confused as when ordering an electric only rail it was delivered in two parts, the towel rail then a converter for the electrical element. I asked if the towel rail came with a rust inhibitor and was told it did, fortunately I bought a separate bottle as it didn't. It says on the website that they aim for next day delivery but to allow up to 3 days, once I had confirmation I tried to change the delivery from Thursday to Friday, unfortunately half the goods turned up on Thursday anyway and the remainder of the package were delivered on Friday! The first package was left despite it supposedly requiring a signature! I know that the excuse will be that a courier was used but I think that the two parts should have been taped together, the combined weight is well under 25g.”

Helpful Report

Posted 3 months ago

Hello Martin, Thank you for taking the time to share your feedback with us. We appreciate your honesty and apologise for any inconvenience you've experienced with your recent order. We're glad to hear that the actual towel rail meets your expectations in terms of quality. It is correct that this arrives as a towel rail, and the element and inhibitor separate for installation by your electrician. We would expect the inhibitor to be packaged with the element - please contact our customer services sales@ukradiators.com if this is not received and we shall assist you with this. I am sorry to hear of the problems faced with the courier, thank you for making us aware. We will feed this back so that we can keep close attention to how the couriers we select to deliver our parcels are performing. If there's anything specific we can do to address your concerns or if you have any further questions, please don't hesitate to reach out to our customer services team as mentioned. Best regards, UKRadiators

Posted 3 months ago

“There is a scratch (black. Spot) on the top of the vertical tube. I communicated with the sales department but there was no positive assistance. Very disappointed response.”

Helpful Report

Posted 3 months ago

Hello Hassan, Thank you for your review. At UK Radiators we strive to provide high-standard customer service, both before and after sale, so I apologise that the contact on this instance wasn't to an expected level. Following your feedback, we have been back in touch with you and together have reached an outcome which was acceptable. Best regards, James

Posted 3 months ago

“Great radiator, price and delivery. Wouldn’t go anywhere else. Have used this company twice now and been impressed both times. Would highly recommend for quality!!”

Helpful Report

Posted 3 months ago

Thank you so much for your fabulous 5-star review, Gemma! We truly appreciate your kind words and thank you for recommending us. It's great to know that your shopping experience with us has been so positive. We look forward to doing business with you again in the future and should you require any assistance, at any time, please let us know and we would be happy to help. Kind regards UK Radiators

Posted 3 months ago

“I have just purchased a 1200 X 500 heated towel radiator from UKR and am very happy with it. The service and communications was great, delivery fast. It looks lovely in my new bathroom.”

Helpful Report

Posted 3 months ago

Hello, Thank you ever so much for your 5-star review, it is greatly appreciated. I hope you are very happy with your purchase and should you require any assistance, now or in the future, please do not hesitate to contact us and we would be happy to help. Kind regards UK Radiators

Posted 3 months ago

“Very smart great looking and easy to fix to wall”

UK Radiators 5 star review on 23rd January 2024

Helpful Report

Posted 3 months ago

Hello Marion, Thank you for your review, and for adding a photo - we always love to see the radiators installed in our customer's homes! If there is anything else that we can assist with please do get in touch. Kind regards, James

Posted 3 months ago

“First things first the radiator is superb in terms of looks and heat provided. What really stands out is the excellent customer service, the delivery was made quickly and efficiently. After I received the delivery the radiator I had paid full price for went on sale and the price dropped 40%, one call to James and he refunded the difference to me immediately. Top stuff and thank you.”

Helpful Report

Posted 3 months ago

Hi David, Thank you so much for your 5-star review. We greatly appreciate your feedback and are thrilled to hear that you are satisfied with your radiators. We are delighted that our customer service exceeded your expectations and that James was able to quickly assist you with your order. Please do not hesitate to contact us should you require any further assistance, now or in the future, and we would be happy to help. Kind regards Jess

Posted 3 months ago

“Excellent radiators. Attractive, efficient and well priced. These towel radiators look fabulous in two bathrooms. Previously, I bought two anthracite vertical radiators for lounge and small anthracite hall radiator all working beautifully. I recommend UK Radiators for quality, beauty, efficiency and service. Fast delivery and easy returns when I made a mistake with choice.”

Helpful Report

Posted 3 months ago

Hi Anne-Marie, Thank you so much for your fantastic 5-star review! We are thrilled to hear that you are delighted with your purchase and that our radiators look fabulous in your bathrooms. We're glad that you have had a great shopping experience with us and that our returns process was easy for you when you made a mistake with your choice. We understand that mistakes can happen, and we are here to make it as hassle-free as possible for our customers. Thank you once again for recommending us! Kind regards, UK Radiators

Posted 3 months ago

“Very good service.”

Helpful Report

Posted 3 months ago

Hi, Thanks for your 5-star review. I hope you are very happy with your purchase and should you require any assistance, at any time, please do not hesitate to contact us and we would be happy to help. Kind regards UK Radiators

Posted 3 months ago

“The ordering process was good but fell apart slightly after that. Because my plumber was unable to fit the rad straight away the two chips on it were not noticed until the whole was unpacked. Unfortunate, but he was able to position it so that only one minor chip was visible. The rad itself looks good but shame it wasn't quality checked prior to despatch”

Helpful Report

Posted 3 months ago

Hello Jane, Thank you for your review, I am sorry to hear that the radiator arrived with some damage. Whilst we do everything we can to try and reduce the possibility of this happening, unfortunately it is not possible to 100% guarantee every delivery arrives without damage. We advise in our emails to you that your delivery is checked fully before your installer arrives, incase there is an issue like this that we can have resolved before your installer is there. If you would like to contact our Customer Services team on sales@ukradiators.com with a photo of the damage, then we can of course see if there is anyway we can help with this at this stage. Kind regards, James UK Radiators

Posted 3 months ago

“Very fast service and excellent quality. Very pleased”

Helpful Report

Posted 3 months ago

Hello Janet, Thank you ever so much for your 5-star review, it is greatly appreciated. I hope you are very happy with your purchase and should you require any assistance, now or in the future, please do not hesitate to contact us and we would be happy to help. Kind regards UK Radiators

Posted 3 months ago

UK Radiators is rated 4.7 based on 4,319 reviews