UKRadiators.com Reviews

Name: UKRadiators.com
Address: UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park, UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park, Essex
Rating: 4.73

4.7 Rating 4,470 Reviews

94 %

of reviewers recommend UKRadiators.com

4.7

Based on 4,470 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 006 8227

Email:

sales@ukradiators.com

Location:

UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park,
UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park
Essex
CO4 9TG

UKRadiators.com 5 star review on 9th October 2024

Nicholas B

UKRadiators.com 5 star review on 8th October 2024

Hannah S

UKRadiators.com 5 star review on 1st October 2024

Majida S

UKRadiators.com 5 star review on 28th September 2024

David J

641

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent customer services”

Helpful Report

Posted 2 years ago

Hi Ian, Thank you very much for your 5-star review. I am pleased to hear that you have received positive customer service and hope that your shopping experience with us has been a positive. Kind regards Jess

Posted 2 years ago

“Great handy sized radiator key.”

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Posted 2 years ago

Hi Amy, Many thanks for your 5-star review. I am pleased to hear this and hope you are very happy with your order. Kind regards Jess

Posted 2 years ago

“Great service and great radiator would buy again”

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Posted 2 years ago

Hi Norman, Many thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been positive and I hope you are very happy with your purchase. Please do not hesitate to contact us should you require any assistance, at any time, and we would be happy to help. Kind regards Jess

Posted 2 years ago

“Looks really good in our newly refitted kitchen traditional yet stylish. Great heat output and great delivery service. Would recommend.”

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Posted 2 years ago

Hi Tom, Thank you for your 5-star review. I am so pleased to hear that you are happy with your purchase and the service received, it is great to receive your feedback. Kind regards Jess

Posted 2 years ago

“really appreciate the time and trouble they took to get my order to me”

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Posted 2 years ago

Hi Alick, Thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been a positive one and I hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“imagine just a reseller of imported goods”

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Posted 2 years ago

Hello, Thanks for your review, although I'm a little unsure of your comment. Like other brands/manufacturers (Apple, Sony, Tesco etc) we do indeed import goods from an overseas factory and sell these on to our customers. Unfortunately, the UK is not the place to have radiators manufactured for various reasons, and even so, the raw material would likely still need to be imported. If there is anything we can assist you with, or you have further questions, then please get in touch with our customer service team - sales@ukradiators.com Kind regards, James

Posted 2 years ago

“High quality products and high standard of customer support. Recommend as a supplier.”

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Posted 2 years ago

Hello Radoslaw, Thanks for your review. I am so pleased to hear that your shopping experience with us has been positive and I hope you are very happy with your purchase. Please do not hesitate to contact us should you require any assistance, at any time, and we would be happy to help. Kind regards Jess

Posted 2 years ago

“Very helpful delivery driver and prompt delivery”

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Posted 2 years ago

Hello Gillian, Many thanks for your 5-star review. I am so pleased to hear that your order was delivered to you in good time and I hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“Found UK Radiators site informative, pleasant, easy to negotiate and very helpful for choosing radiators.”

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Posted 2 years ago

Hi there, Thank you very much for your 5-star review. I am very pleased to hear that you found our website easy to navigate and that you found the right items for your requirements with us. I hope your shopping experience has been a positive one and that you are happy with your purchase. Kind regards Jess

Posted 2 years ago

“I cannot fault the service I received from UK Radiators. Radiator ordered was not suitable for existing pipe work. Received a prompt reply to my email, regarding returning radiator. Collection date was made to suit my needs. Team member I contacted by phone was extremely courtious and knowledgable. Service was exemplary.”

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Posted 2 years ago

Hello, Many thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been a positive one and that we were able to assist you quickly and efficiently. Kind regards Jess

Posted 2 years ago

“We received our order really quickly and we are very happy with quality of the TRVs, so much so that we are going to buy more of them!”

UKRadiators.com 5 star review on 18th January 2023

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Posted 2 years ago

Hi Katie, Thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been a positive one and I hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“Service is turned up to 11, Ordered midday ish, delivered midday ish the next day. I think that they were waiting for my order. The radiator ready in the office, the delivery guy sat in his van in the car park with my address in the sat nav. Must have been something like that to get it to me so fast. As I said "servics turned upto 11"”

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Posted 2 years ago

Hi Paul, Thanks for your 5-star review. This is very good to hear, I am so pleased your order was received in good time and that your shopping experience with us has been such a positive one. I hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“Service was good albeit delayed due to Christmas and new year. Ordered both K-Rad and stelrad. I must say, the K-Rads came perfectly packed and well made. The stelrad all had damaged fins, but fortunately no front damage. Previously UK rads had to replace and stelrad damaged on this front side. Motto is K-rads first impressions are a better made and definitely better packed product . Let's see what happens when they are installed”

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Posted 2 years ago

Hi Neil, Thanks for your review. I hope you are very happy with your purchase and should you require any assistance, at any time, please do not hesitate to contact us. Kind regards Jess

Posted 2 years ago

“Very happy with the product, the price, and the prompt free delivery! Would definitely order from them again.”

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Posted 2 years ago

Hello Anne, Thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been a positive one and I hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“I ordered a Column radiator but after waiting for a fitter for a couple weeks due to Christmas period we found that it doesn’t fit the existing pipe work. Totally my fault. I contacted them and ordered another radiator. I had a great response from Jess and Rory and they arranged collection. They collected it the next day and the delivery driver couldn’t be nicer. He delivered the new radiator and he filled in all the paperwork for the return of the other rad. What a surprise that a company in this day and age can be so helpful. I can highly recommend this company. I have purchased a couple of radiators from them and I will definitely be using this company again.”

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Posted 2 years ago

Hi Edward Thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been a positive one and that we were able to assist you with the return quickly and efficiently. We look forward to doing business with you again in the future and should you require any assistance, now or in the future, please do not hesitate to contact us and we would be happy to help. Kind regards Jess

Posted 2 years ago

“Brilliant from ordering to delivery. Would definitely use again.”

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Posted 2 years ago

Hi Craig, Thank you very much for your 5-star review. I am so pleased to hear that your shopping experience with us has been positive and I hope you are very happy with your purchase. Please do not hesitate to contact us should you require any assistance, at any time, and we would be happy to help. Kind regards Jess

Posted 2 years ago

“Excellent quality and service, easy to install with fittings supplied. Will use again and recommend.”

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Posted 2 years ago

Hi Glenn, Many thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been positive and I hope you are very happy with your purchase. Thank you for recommending us, it is greatly appreciated. Kind regards Jess

Posted 2 years ago

“very fast delivery, item look good not fitted yet”

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Posted 2 years ago

Hello Nikolaos, Thank you very much for your 5-star review. I am so pleased to hear this arrived in good time and hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“I unpacked the radiator today and found that the top grille and end panels have been subjected to pressure from being mishandled so the panels are concave and there is some damage to the top corner where the panels meet. Had to straighten them myself. Disappointed.”

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Posted 2 years ago

Hello Brian, Thank you for your review. I am very sorry to hear that the radiator has taken some damage during delivery. We always try to ensure that the radiators are packaged as well as possible, so I am sorry that this has happened. If you would like, we can arrange for replacement top and side panels to be sent to you? Please contact our customer services - sales@ukradiators.com Kind regards, James

Posted 2 years ago

“We ordered traditional thermostatic radiator valves and stays which arrived almost by return. The delivery communication was excellent. Unfortunately, the radiator valves did not match the photos and description on the website, indeed the wrong items had been sent. I contacted UK Radiators and following my email to them containing photos of the valves we had received the correct valves were sent, once again, almost by return and once again, the delivery communication was faultless. We would always try to buy from UK Radiators as their products are competitively priced and their customer care on this occasion was first class.”

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Posted 2 years ago

Hello Ian, Many thanks for your 5-star review. I am so sorry to hear that there was an issue with the delivery, however, it is great to hear that we were able to rectify this quickly for you. I am pleased to hear that your shopping experience with us has been positive, despite the initial issue and I hope you are very happy with your purchase. Please do not hesitate to contact us should you require any further assistance, at any time, and we would be happy to help. Kind regards Jess

Posted 2 years ago

UKRadiators.com is rated 4.7 based on 4,470 reviews