UKRadiators.com Reviews

Name: UKRadiators.com
Address: UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park, UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park, Essex
Rating: 4.73

4.7 Rating 4,470 Reviews

94 %

of reviewers recommend UKRadiators.com

4.7

Based on 4,470 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 006 8227

Email:

sales@ukradiators.com

Location:

UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park,
UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park
Essex
CO4 9TG

UKRadiators.com 5 star review on 9th October 2024

199

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product”

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Posted 2 years ago

“Great handy tool that was kindly sent out for free!”

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Posted 2 years ago

Hello, Many thanks for your 5-star review, it is greatly appreciated. I hope you are very happy with your item. Kind regards Jess

Posted 2 years ago

“It’s amazing , I like it very much thanks”

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Posted 2 years ago

Hello Sara, Many thanks for your 5-star review. I am so pleased to hear that you are happy with your purchase and hope your shopping experience with us has been positive. Kind regards Jess

Posted 2 years ago

“Appalling. Keep changing delivery for my radiator. Was due for dispatch 6th Jan . I was assured of this after a change from 3rd. It has been changed again to 18th Jan when my floor is due to be fitted next week! Appalling”

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Posted 2 years ago

Hello Caroline, I am very sorry that there has been a delay with your radiator. I can see that when your order was placed, that this was out of stock, with the delivery date to be confirmed. Unfortunately, there has been a delay at the ports on this container, which has moved the due date back, I do apologise. Whilst we do everything we can so that there are not any delays, there can unfortunately from time-to-time be delays beyond out control. We understand that any delay is frustrating, which is why we let you know as soon as we are aware, and give you the option to change to something different, or cancel the item if necessary. We will continue to keep you updated on any changes to this, and when the order is dispatched. Kind regards, James

Posted 2 years ago

“The Alpha Raw Metal Vertical Column Radiator is a fine piece of kit and is a great addition to our revamped kitchen. We chose the 1800mm x 372mm and paired it with the Signature Wooden Head Black Nickel Radiator Valves. It looks fab and the price point was very affordable - we were amazed when it arrived within 24 hours.”

UKRadiators.com 5 star review on 6th January 2023

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Posted 2 years ago

Hi David, Many thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been positive and I hope you are very happy with your purchase. The radiator looks great in your kitchen! Please do not hesitate to contact us should you require any assistance, at any time, and we would be happy to help. Kind regards Jess

Posted 2 years ago

“The radiators arrived promptly and look great. Unfortunately the values that we ordered to go with them will take over 2 months to arrive, which is not acceptable. We were told it could take between 4 days and 2 weeks for the values to come into stock, but 2 months ? 😡”

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Posted 2 years ago

Hello Barry, I can see that when you placed your order, that it was out of stock, with no due date available. Once we had confirmation of the due date from the factory, we advised that these are due early February. I am sorry if this is later than you were expecting. Please let us know if you'd like us to amend your order to another item, or cancel these completely. Kind regards, James

Posted 2 years ago

“Good quality rads speedy delivery”

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Posted 2 years ago

Hi Craig, Many thanks for your 5-star review. I am so pleased to hear that your order was delivered to you in good time and I hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“THE NEW HEATER FOR MY TOWEL RAIL HAS PACKED UP AFTER ONLY 2 WEEKS OF BEING FITTED”

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Posted 2 years ago

Hello, I am sorry to hear that you have an issue with the heating element, we are happy to try and get this resolved and send out a replacement if necessary. Since receiving your review I have tried to call you, and sent you an email but we have not heard back as yet. If you're able to get in touch with us please - sales@ukradiators.com / 0333 006 8227 then we can of course help to get this resolved. Kind regards, James

Posted 2 years ago

“Great company and great service and after sales, thank you. JB”

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Posted 2 years ago

Hi John, Many thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been positive and I hope you are very happy with your purchase. Please do not hesitate to contact us should you require any further assistance, at any time, and we would be happy to help. Kind regards Jess

Posted 2 years ago

“I gind it hard to write a review when I've only received 2 radiator out of 6 .i paid in full at the end of November we are now in January and still no radiators yet you keep asking me for a review. Yoh shouldn't have taken my money if you can't deliver what I asked for.😡”

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Posted 2 years ago

Hello Glynis, I am sorry to hear that you have not yet received your whole order. I can see that when you placed your order, these radiators were out of stock, with an expected date in the lead up to Christmas. Unfortunately, there were delays to these arrival dates due to delays with the shipment arriving at the port. It is always unfortunate when a delay happens, and I appreciate that this can be frustrating. I can see that we have messaged you, as soon as we were made aware of the delay to keep you informed. If you would like to discuss this further, then please feel free to call me on 0333 006 8227. Kind regards, James

Posted 2 years ago

“Arrived on time, look great and keeping the room toastie.”

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Posted 2 years ago

Hi John, Thanks ever so much for your 5-star review. I am so pleased to hear that this was delivered to you in good time and that it is working well. I hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“Works well and is a good backup option if your Central Heating is not working for any reason. I installed the element in a cast Iron Radiator which takes some time to warm up given that cast iron is dense however once hot it stays hot!”

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Posted 2 years ago

Hi Richard, Thank you very much for your 5-star review. I am very pleased to hear this and hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“Fantastic radiators which compliment the room perfectly as well as providing excellent heat to the room. Also, I had to deal with customer service over missing brackets which was dealt with promptly, receiving the brackets and fittings a few days later. I would highly recommend UK Radiators to anyone and will be using again to replace some older radiators in the near future. Many thanks”

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Posted 2 years ago

Hi George, Many thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been positive and that we were able to quickly resolve the issue with the missing brackets for you. I hope you are very happy with your purchase. Please do not hesitate to contact us should you require any further assistance, at any time, and we would be happy to help. Kind regards Jess

Posted 2 years ago

“Very helpful, professional and efficient staff plus fast delivery …. Very good 👍🏻”

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Posted 2 years ago

Hello, Many thanks for your 5-star review. I am pleased to hear this and I hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“Excellent products. Easy ordering online. The only negative was the length of time for it to arrive.”

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Posted 2 years ago

“Excellent range of quality products, good value, and super fast delivery.”

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Posted 2 years ago

Hello Martyn, Thank you very much for your 5-star review. I am very pleased to hear that your order was delivered to you in good time and hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“Perfect! So handy to have, it also on a keyring to hang it up.”

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Posted 2 years ago

Hello Maria, Thanks for your 5-star review. I am pleased to hear that you are happy with your product. Kind regards Jess

Posted 2 years ago

“Very easy and professional business to deal with. Excellent communication and fast delivery from a very good courier service that tell you when delivering so your not worried about waiting in or package left on doorstep. Would Highly recommend.”

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Posted 2 years ago

Hello Stuart, Thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been a positive one and I hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“Quick delivery and very helpful customer service when I needed advice”

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Posted 2 years ago

Hi Amanda, Thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been a positive one and I hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“perfect thanks”

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Posted 2 years ago

Hello Ashley, Thanks for your 5-star review. I am so pleased to hear this and I hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

UKRadiators.com is rated 4.7 based on 4,470 reviews