UKRadiators.com Reviews

Name: UKRadiators.com
Address: UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park, UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park, Essex
Rating: 4.73

4.7 Rating 4,470 Reviews

94 %

of reviewers recommend UKRadiators.com

4.7

Based on 4,470 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 006 8227

Email:

sales@ukradiators.com

Location:

UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park,
UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park
Essex
CO4 9TG

UKRadiators.com 5 star review on 9th October 2024

Nicholas B

UKRadiators.com 5 star review on 8th October 2024

Hannah S

UKRadiators.com 5 star review on 1st October 2024

Majida S

UKRadiators.com 5 star review on 28th September 2024

David J

641

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, speedy delivery, value for money and good range to choose from.”

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Posted 1 year ago

Thank you so much, Angie! We really appreciate your positive review and 5-star rating of our UK Radiators! It's great to hear that you think our service is great, the delivery is speedy, the prices are competitive, and the range of options is good. We're so glad we could provide you with a pleasant shopping experience. Thank you for your support! Kind regards UK Radiators

Posted 1 year ago

“fast delivery, great quality products, great customer service.”

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Posted 1 year ago

Hi Kevin, Thank you ever so much for your 5-star review, it is greatly appreciated. I hope you are very happy with your purchase and should you require any assistance, now or in the future, please do not hesitate to contact us and we would be happy to help. Kind regards UK Radiators

Posted 1 year ago

“Absolutely stunning 😍 great service from the team and they look incredible”

UKRadiators.com 5 star review on 27th November 2023

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Posted 1 year ago

Thank you so much Ashley for your 5-star rating of UK Radiators! We are so glad that you received great service from our team and that you are happy with radiators themselves 😍. We really appreciate you taking the time to leave your review and thank you for your positive feedback. Kind regards UK Radiators

Posted 1 year ago

“Fast delivery and very well packaged fitted and works well.”

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Posted 1 year ago

Thank you so much, Gary, for your 5 star rating of UK Radiators. We really appreciate your kind words about our fast delivery and very well packaged product. We're glad to hear it fits and works well. Kind regards UK Radiators

Posted 1 year ago

“Great service”

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Posted 1 year ago

Hi, Thanks for your 5-star review. I hope you are very happy with your purchase and should you require any assistance, at any time, please do not hesitate to contact us and we would be happy to help. Kind regards Jess

Posted 1 year ago

“Excellent service”

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Posted 1 year ago

Hi Susan, Thanks for your 5-star review. I hope you are very happy with your purchase and should you require any assistance, at any time, please do not hesitate to contact us and we would be happy to help. Kind regards Jess

Posted 1 year ago

“Great service, delivery and communication. Unfortunately didn't need the part due to incompatible with system. But returned with no problems.”

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Posted 1 year ago

Thank you, Colin, for your 5 star rating! We are glad to hear that you were pleased with our great service, delivery, and communication. We are sorry that the part you ordered ended up being incompatible with your system, but we appreciate you being able to return it without any problems. Kind regards UK Radiators

Posted 1 year ago

“Spoke to " Jess" on phone, very helpful, explained all and answered my questions, Very patient,professional and courteous and helpful to me, well done.”

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Posted 1 year ago

Thank you so much Brian for your wonderful 5 star rating of UK Radiators! We are glad to hear that you had a positive experience with our customer service team and that we were able to both explain and answer all of your questions. We appreciate your kind words and will pass your feedback on to Jess in the team. Thank you for your fantastic review! Kind regards UK Radiators

Posted 1 year ago

“Excellent customer service. I was kept in touch with delivery from start to finish. Quality of radiators & valves was outstanding.”

UKRadiators.com 5 star review on 23rd November 2023

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Posted 1 year ago

Thank you so much for your 5 star rating, Susan! We truly appreciate it! It's great to know that our customer service, delivery process, and quality radiators and valves met your expectations. We're grateful for your feedback and if you require any assistance, at any time, please let us know and we would be happy to help. Kind regards UK Radiators

Posted 1 year ago

“The heating system is still being installed, so can't comment on the performance of the radiators yet. However, the customer service received from UK Radiators has been excellent. I had issues with one of the radiators, and after sending photos of the issue, a replacement was shipped within 24hrs. They are efficient and friendly with it. Would definitely order from them again.”

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Posted 1 year ago

Hello, Thanks for your 5-star rating! We're delighted to hear you had such a positive experience with customer service and appreciate your kind words. If you have any further issues or questions, please do not hesitate to get in touch again. Kind regards, James

Posted 1 year ago

“From the ordering and delivery it was all straightforward, Kept well I formed of delivery day and time and radiator looks great.”

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Posted 1 year ago

Thank you so much Sue for your five-star rating of UK Radiators! We are so glad to hear that your experience with us was so positive and straightforward from ordering to delivery. We are thrilled that the radiator looks great and hope you are very happy with your purchase. Kind regards UK Radiators

Posted 1 year ago

“Radiator has not been fitted so I cant comment on it”

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Posted 1 year ago

Hi Joan, Thanks for your review. I hope you are very happy with your purchase and should you require any assistance, at any time, please do not hesitate to contact us and we would be happy to help. Kind regards UK Radiators

Posted 1 year ago

“Purchased some Talus Bold Black Thermostatic Radiator Valves, I chose these particular values as I wanted a smooth finish to match my radiator and many others I looked said they had a textured finish. However when they arrived they were textured finish, they were just not accurately described on the website, I would have sent them back but I wasn't sure I would be able to get a replacement before I had arranged for the plumber was coming to fit them. - disappointingly, a more accurate description would have avoided this.”

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Posted 1 year ago

Hello, Thank you for your review. I am sorry to hear that the valves were not as expected. I have checked in our product description and it does mention that these have a textured finish. As you may be aware, we do offer a free returns service, so if they were not suitable then you were always able to return them for a full refund. We would advise for any mail order purchase to allow time to check your items are as expected and suitable for your use, before booking a plumber. Kind regards, James

Posted 1 year ago

“Great price. Fairly quick delivery but if you need next day forget it.”

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Posted 1 year ago

Hello Philip, Thank you very much for your review and feedback. I have taken a look at your order and can see that you had ordered an item from us that has a 5-7 working day delivery lead time. Unfortunately for this item it is not possible to deliver next day. We do however stock a range of items that have delivery within 1-3 working days. I hope you are very happy with the product you ordered and if you require any assistance, now or in the future, please let us know and we would be happy to help. Kind regards UK Radiators

Posted 1 year ago

“Fast delivery and price was good. Unfortunately this is the second radiator we have received that is damaged, the box was undamaged yet the radiator had a large dent. The same radiator was not available to be exchanged so finally got a 10%discount. Great prices but maybe the reason is that the radiators are damaged in some way.”

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Posted 1 year ago

Hello, I am sorry to hear that your radiator arrived with damage. I do apologise that we were out of stock so unable to process a replacement order immediately. I can see that we provided your refund on the same day that you made us aware of the issue. I have also checked, and can only see this one order, for one radiator from us. Kind regards, James

Posted 1 year ago

“Ordered radiator on 02-11-23 still not received it !”

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Posted 1 year ago

Hello, Thank you for your review. I am sorry to hear that your order took a while to arrive. I can see that we contacted you shortly after your order was placed to advise that there was unfortunately an issue with the stock, and to advise of the expected dispatch date. We dispatched the order as to the new date and I can see that this has since been delivered. Due to your location, deliveries in this area can take several days. I hope that all is well with your order, however if you have any issues, please do get in touch. Kind regards, James

Posted 1 year ago

“Sales advisor was extremely helpful, delivery ver quick, item well packaged, I am really pleased I found this company.”

UKRadiators.com 5 star review on 20th November 2023

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Posted 1 year ago

Thank you so much, Vanessa, for your 5 star rating! We are delighted to hear that our sales advisor was extremely helpful, delivery was quick, and item was well packaged. We are so pleased you found UK Radiators and we hope you have a great experience with us! Kind regards UK Radiators

Posted 1 year ago

“Excellent service, great prices highly recommended”

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Posted 1 year ago

Hello Lee, Thank you for your review, I am pleased to hear that you're pleased with the service received. Kind regards, James

Posted 1 year ago

“Good quality and looks good”

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Posted 1 year ago

Hello Charles, Thank you ever so much for your 5-star review, it is greatly appreciated. I hope you are very happy with your purchase and should you require any assistance, now or in the future, please do not hesitate to contact us and we would be happy to help. Kind regards UK Radiators

Posted 1 year ago

“Lovely radiator. Great service. Quick refund of item I didn't need. Would highly recommend.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of UK Radiators! We are delighted to hear that you had a great shopping experience with us and our customer service. We are also grateful for your kind words about our speedy refund process for the item you did not need. We appreciate your recommendation and if you require any assistance, now or in the future, please let us know and we would be happy to help. Kind regards UK Radiators

Posted 1 year ago

UKRadiators.com is rated 4.7 based on 4,470 reviews