UKRadiators.com Reviews

Name: UKRadiators.com
Address: UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park, UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park, Essex
Rating: 4.73

4.7 Rating 4,470 Reviews

94 %

of reviewers recommend UKRadiators.com

4.7

Based on 4,470 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 006 8227

Email:

sales@ukradiators.com

Location:

UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park,
UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park
Essex
CO4 9TG

UKRadiators.com 5 star review on 9th October 2024

Nicholas B

UKRadiators.com 5 star review on 8th October 2024

Hannah S

UKRadiators.com 5 star review on 1st October 2024

Majida S

UKRadiators.com 5 star review on 28th September 2024

David J

641

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Radiators are stylish, heat efficient, simple to install. Just the job”

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Posted 3 years ago

Hello Gareth, Many thanks for your 5-star review. I am very pleased to hear this and hope you are very happy with your purchase. Kind regards Jess

Posted 3 years ago

“Very pleased with the service received and the radiator is working perfectly, looks great too. I had a slight cosmetic issue with the radiator when it arrived but it was dealt with quickly and efficiently and I was very pleased with the outcome. Would highly recommend 👍”

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Posted 3 years ago

Hi Robert, Thank you very much for your 5-star review. I am so pleased to hear that your shopping experience with us has been so positive and I am pleased to hear that we were able to assist with the issue quickly and efficiently for you. Kind regards Jess

Posted 3 years ago

“Great Service”

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Posted 3 years ago

Hello Matthew, Thank you for the 5-star review. Please let us know if there is anything else that we can help with. Kind regards, James

Posted 3 years ago

“Product arrived quickly and was well packaged. Good quality, great value for money.”

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Posted 3 years ago

Hello, Many thanks for your 5-star review. I am so pleased to hear that your order arrived quickly and I hope you are very happy with your purchase. Kind regards Jess

Posted 3 years ago

“Good service”

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Posted 3 years ago

Hello Christopher, Thanks for your review. I am pleased to hear this and hope you are very happy with your purchase. Kind regards Jess

Posted 3 years ago

“Very neat towel rail. Unfortunately the element was faulty but I contacted UK Radiators and they dispatched a replacement the next day.”

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Posted 3 years ago

Hello Linda, Many thanks for your 5-star review. I am sorry that there was an issue with the element on your order, however, I am pleased to hear that we were able to resolve this quickly for you and I hope you are very happy with your purchase. Please do not hesitate to contact us should you require any further assistance, now or in the future, and we would be happy to help. Kind regards Jess

Posted 3 years ago

“The best company I have dealt with on the internet. Good quality products, quick and efficient service and a pleasure to deal with - when there was a slight problem, not their fault they were prompt in sending a replacement by return. WELL DONE !”

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Posted 3 years ago

Hello Peter, Many thanks for your 5-star review. I am so pleased that your shopping experience with us has been so positive and that we were able to assist you with getting a replacement quickly to you. I hope you are very happy with your purchase. Kind regards Jess

Posted 3 years ago

“Very impressed with the quick delivery of my radiator. Keep informed through despatch to delivery.”

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Posted 3 years ago

Hello Dianne, Thank you for the lovely review, we're pleased to hear you are happy with the service received. Please let us know if we're able to help with anything else moving forward. Kind regards, James

Posted 3 years ago

“Radiator seems all good but not installed yet. But delivery man as reported to your company and acknowledged did through 6ft radiator over 6ft gate even though gate had been left unlocked. All witnessed by neighbour. Only due to your very robust packaging everything seems to be ok”

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Posted 3 years ago

Hello John, Thank you for your review. I apologise for the issue with the courier, this has been reported. As mentioned, please let us know if you have any problems or questions. Kind regards, James

Posted 3 years ago

“Hello, The product was ok, but I had to return it because the fit was not right. And this was a very unpleasant experience, and due to this, I will never ever order again with UK Radiators. What happened is that during the return pickup, UK Radiators shipping company, called uffnells, took away a 35kgs brand new vertical radiator instead of the 1kg small package they were supposed to take away. I was not on site at the time, my builder was but the shipping company had no idea what they were supposed to pick up. I am very surprised by the unprofessionalism of UK radiators shipping company. After few days, the same company returned my radiator, but it was heavily damaged, because it was not handled with care. UK Radiators did not refund me for the damaged radiator, offered a small discount of future purchase, useless because they do not sell vertical radiators. I am left with a damaged radiator and a very bitter experience shopping with UK radiators. They are plenty of other companies providing better shipping services. Victorian plumbing being one of them, I have no affiliation with them. I will stay away for UK Radiators for a very long time. Regards, Guillaume”

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Posted 3 years ago

Hello Guillaume, I am very sorry that there was an issue when returning an order from us. As you have mentioned, when the courier arrived the wrong item was provided to the driver, and a radiator that you purchased from elsewhere was returned to us. Once you notified us of this, we arranged for this to be returned to you free of charge. You were very concerned that the radiator would arrive back with you in a damaged condition, and even advised where you believed damage would occur. When you received the item back, you advised us that this had arrived back to you with damage, in the location you had expected, and that the item was brand new and unopened when the courier collected the item. Bearing this in mind, and that you supposedly had not opened the box prior to us collecting to see the condition, it is a possibility that the item was already damaged when we collected the item. We appreciate that this leaves you in a situation where you have an un-useable radiator, and as a goodwill gesture we offered you a discount for any order placed with us, and a link to a product the same as the item in query. Unfortunately, as mentioned, we are not able to refund you for an item that you have not purchased from us, to which you replied to say that you were not expecting UK Radiators to refund you. Therefore I am a little surprised to now see this negative review, and what it is you were wanting from us? If an item that you purchased from us arrived with damage, we would of course look to replace this, but we cannot be held responsible for the packaging of an item which was incorrectly handed to the courier, I am sorry. I can confirm that we have received the items back that you did order from us, and these have been refunded in full. Kind regards, James

Posted 3 years ago

“Brilliant company - I only needed a couple of small bits having bought my radiator elsewhere ( I didn't find UK radiators until too late- But their range is extensive and comparable in price) However I needed some finishing off bits and UK Rads have all the bits in all the colours. Very prompt delivery”

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Posted 3 years ago

Hi Dave, Many thanks for your 5-star review. I am so pleased that you were able to source the parts required from our website and I hope you are very happy with your purchase. Kind regards Jess

Posted 3 years ago

“Highly satisfied with the quality of the radiator and the service I received.”

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Posted 3 years ago

Hello Alan, Thank you very much for your 5-star review. I am so pleased to hear that your shopping experience with us has been so positive and I hope you are very happy with your purchase. Kind regards Jess

Posted 3 years ago

“I had done quite a lot of research before I settled on the Typhoon Anthracite vertical double panel x2 and Typhoon Anthracite horizontal double x1 radiators for their size the output on these radiators out perform others on the market and not only that they look stunning once hung. Super fast delivery thank you UK Radiators”

UKRadiators.com 5 star review on 17th June 2022

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Posted 3 years ago

Hello Alan, Thank you so much for the lovely review, I am so pleased to hear how happy you are with the radiators. Thank you for the photo, it's always great to see these installed. Please let us know if we can help with anything else. Kind regards, James

Posted 3 years ago

“Great looking radiator, promp delivery. Well packaged, and protected for transport.”

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Posted 3 years ago

Hi James, Thank you so much for your 5-star review. I am so pleased that this was delivered quickly to you and arrived in good condition, I hope you are very happy with your purchase. Kind regards Jess

Posted 3 years ago

“Excellent service,will use you again.”

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Posted 3 years ago

Hello Graham, Many thanks for your 5-star review. I am pleased to hear this, I hope your order was delivered quickly to you and that you are very happy with your purchase. Kind regards Jess

Posted 3 years ago

“Fast delivery and the radiator arrived in perfect condition. Exactly as shown on the website and works just as stated (we have a combi boiler system and the specifications are correct!).”

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Posted 3 years ago

Hello Lesley, Many thanks for your 5-star review. I am so pleased to hear that this was delivered quickly to you, in good condition. If you require any assistance, now or in the future, please do not hesitate to contact us and we would be happy to help. Kind regards Jess

Posted 3 years ago

“I have been working with UK Radiators and I am extremely impressed with their outstanding customer service, quick delivery and quality radiators. I would definitely recommend and will definitely be using them on all projects.”

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Posted 3 years ago

Hello Lisa, Thank you very much for your 5-star review. I am so pleased that your shopping experience with us has been so positive, thank you for your recommendation it is greatly appreciated and I hope you are very happy with your purchase. Kind regards Jess

Posted 3 years ago

“Towel rail was delivered in time along with valves etc. I discovered that I also needed an additional part which I ordered and it was delivered within 48 hours. The towel rail is cosmetically exactly as I expected and works as expected too. IMPORTANT: there is something everyone buying any radiator or towel rail should know. My experience of trying to find a plumber to fit the towel rail was difficult. I do not live in a remote location but for some reason I could not get a plumber to fit it. In fact I found it very difficult to get a plumber to return my calls. Eventually 3 months after receiving the towel rail and contacting 10+ tradesmen including some from ‘My Builder’ , I did find someone! Even then it took another 3 weeks before the work could be done. Is it an issue specific to my area? I suspect it is because it was not particularly a profitable job even though it took nearly 3 hours to do. So… yes radiators uk are a trustworthy company supplying quality goods in time but if you are needing a plumber to fit their products, check local availability before you buy!”

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Posted 3 years ago

Hello Robin, Thanks for your 5-star review. I am very pleased that your order was delivered to you in good time and works as it should. I hope you are very happy with your purchase and if you require any assistance, at any time, please do not hesitate to contact us. Kind regards Jess

Posted 3 years ago

“First class service and value for money. Excellent product”

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Posted 3 years ago

Hello, Thanks for your 5-star review. I am very pleased to hear this and I hope you are very happy with your purchase. If you require any assistance, at any time, please do not hesitate to contact us and we would be more than happy to help. Kind regards Jess

Posted 3 years ago

“Quality items with fast deliver 😊”

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Posted 3 years ago

Hello Gary, Thank you for your 5-star review. I am pleased to hear your order arrived quickly and I hope you are very happy with your purchase! Kind regards Jess

Posted 3 years ago

UKRadiators.com is rated 4.7 based on 4,470 reviews