Name: UK Tights
Address: The Arsenal, Heapy Street, Macclesfield
Rating: 4.79

“NO guidance on sizing. I emailed to ask for some assistance re sizing but was told to check the item online. This offered no help for a 'one size' item. Items arrived very quickly but one pair very short (and I'm a short person!) and other, more expensive, pair when putting them on immediately managed to create a hole in the top!. Tights felt great but disappointed that they were ruined in first five minutes of wearing. Was taking care as more expensive than my usual brand and did not expect this. Postage however was superfast.”

Helpful Report

Posted 9 years ago

Thank you for your feedback. We do appreciate it, whether it's good or bad as we're always intent on improving! I'm very sorry to hear of the less than brilliant service you received. Regrettably, one size items are a tricky beast! The size guides can tend to be a bit hit and miss there, so for the future, one size covers UK dress sizes 8-14. Please do return the Cecilia de Rafael Chacal 50 Denier Coloured Tights as they should not have developed a hole so quickly, especially at such a high denier. If you no longer have our returns form, you can print off a freepost label using this link: https://www.uktights.com/page/return-label. Thank you.

Posted 9 years ago

“We had to wait nearly eight weeks to receive our purchase, not happy.”

Helpful Report

Posted 9 years ago

Dear Stephen, you are a valued customer and I'm so sorry about your wait. Regrettably, as Gio Stockings are the only fully fashioned stockings in the World to be made on the original, old-fashioned machinery and then hand-finished, it can be a little time-consuming, so if there is 'a rush' on and stock is low at the factory, there are inevitable delays. I'm so sorry about this, but I hope you think it was worth the wait and that you'll treasure these unique works of art. Thank you so much for your order.

Posted 9 years ago

“I was specifically looking for purple knee-highs and found some on your site. They were described as 'purple' and the colour appeared purple in the on-line picture. When they arrived they turned out to be dark blue. I've returned them to you. I'm presently awaiting a refund. I can't really comment on the quality as I haven't worn them. I've rated them 'poor' because I had to click on something, but for all I know they may have been 'very good' if I'd worn them!”

Helpful Report

Posted 9 years ago

Dear Sandra, I'm sorry these weren't quite what you were after. Trasparenze have called the colour 'Indaco' (indigo) as this is the colour on the spectrum between blue and violet. And indeed, looking at the colour "in the flesh" I couldn't decide for myself whether it was a dark purple or blue because it is so perfectly in the middle. It's definitely not a 'definite' purple though, so I can understand your disappointment if that's what you were looking for. We do have some others by Trasparenze at the same price in 'Viola' which are gorgeous: https://www.uktights.com/product/592/trasparenze-cinzia-opaque-knee-highs. I hope this helps!

Posted 9 years ago

“The seamed stockings from Pretty Legs appeared to be not new. One stocking is damaged. The card insert has a greasy stain on it. Also the packet was not sealed. I haven't opened the others yet but they all look sealed. Hopefully they are ok.”

Helpful Report

Posted 9 years ago

Dear Jana, we take this very seriously. All items from Pretty Legs should arrive to us intact from the assembly line and completely pristine. Please return to us with all packaging by using our freepost returns label for inspection and we will of course replace the item if it is unsatisfactory. Thank you.

Posted 9 years ago

“Wasnt the design i wanted so i returned the item for a refund. Didnt look like the picture.”

Helpful Report

Posted 9 years ago

Many thanks for your return and feedback. My apologies for any inconvenience or disappointment caused. We believe the wrong item had been packed into the box on this occasion and so have refunded you in full. Kindest regards, Keri, Customer Service.

Posted 9 years ago

“Colour horrible. Unfortunately opened by another family member or I woulod have returned them. Still awaiting tights in other colour ordered. Hope these are better.”

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Posted 9 years ago

“Tights were not as expected”

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Posted 9 years ago

“Placed the order at the end of November and paid in full. Item was out of stock but expected to be filled in 10 to 20 days. 20 days came and went but still no delivery. Order status showed 'Paid'. Emailed Customer Service asking for an update and received a terse reply stating that I had already been emailed (but I didn't receive it) to say there were problems with the supplier fulfilling the order due to Christmas shutdown but were expecting a shipment and subsequent delivery early in the New Year. I was about to email again to cancel the order when it arrived at the end of January two months after ordering. There was no apology and definitely no rebate or credit. While I accept that these things can happen I was not impressed by the way that payment was taken in full for a product that you didn't actually have and once you knew that there was a delay in fulfilling the order you could have given me the option of a refund and let me know when it was back in stock. It really does feel like once you have my money you don't give a hoot whether I get my purchase. Problems happen but it's how you deal with them that separates the good company from the bad.”

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Posted 9 years ago

“Everything went fine but first of all I am getting emails from you every day and there is no way of adjusting that. Then your tights are very expensive. What is the point of a website for stockings and tights if they are the same price as in the shops? I usually buy my tights in Italy because they are very cheap and good. Why can't you offer similar quality and prices?”

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Posted 9 years ago

“Because they are Crutchless.but don't pull up far enough.”

Helpful Report

Posted 9 years ago

I'm so sorry to hear that your tights did not come up high enough. Normally this would happen if the product was on the small-side. Please would you kindly email customerservice@uktights.com (FAO Keri) to let me know your hips and height measurements to see how these correspond to the size guide? Thank you so much. Keri, Customer Service, UK Tights.

Posted 9 years ago

“Even though I bought the extra large, they don't fit which is unusual as I wear XL with other brands. Couldn't wear it for my Saturday event.”

Helpful Report

Posted 9 years ago

Hi Aiyeayomide, I'm so sorry to hear of your disappointment with your order. The reason you may have found a difference with this brand compared to others is that Trasparenze does have small sizing which is reflected in the size guide. However, it may be that there is a fault. Please would you kindly reply to customerservice@uktights.com (FAO Keri) with your height and weight so that I can cross check this against each product's size guide? Thank you so much. Keri, Customer Service.

Posted 9 years ago

“I ordered tights in August which I have only received this week,to be fair I received regular updates, but think it very wrong to take a payment when there was such a very long delay in supplying the goods.”

Helpful Report

Posted 9 years ago

Dear Maureen, my sincere apologies for the immense delay with your order. If you are not already aware, the company who owned Pretty Polly went out of business at the start of summer 2016 and so PP were bought by somebody else. This caused a lot of upheaval as they had to change manufacturers and pass across all existing designs. Of course many customers such as yourself were and are loyal to Pretty Polly so wished to keep products on back order for as soon as they became available. With so many people wanting stock, it was important to get on the waiting list, and to do so, one had to place an order. To place an order, we require that payment be taken. First and foremost, to comply with financial security and privacy laws, we do not hold your card details and so take payment at the time which the order is placed. This is done through a secure payment gateway (in our case, PayPal) and no details are saved. You are of course free to cancel your order at any time and can ask for an update any time. We have worked with Pretty Polly to try to get the most accurate forcasts of when to expect stock, though unfortunately, this has seemed to drag on some time as the manufacturers were inexperienced in making these precise designs and of course PP wanted them to be right before releasing any to customers. Your patience really has been appreciated, thank you. Your frustration too is noted and very much understood. We hope you'll accept a free pair as soon as we receive our next shipment. Best wishes, Keri, Customer Service.

Posted 9 years ago

“2 pairs of stockings were to short , more like pop socks waste of money”

Helpful Report

Posted 9 years ago

“I waited months for you to obtain supplies of my order and unfortunately cancelled the order in the end. I then had to wait months for a refund to be deposited in my bank account. I have now obtained my order from a different source and have received the items within two days.”

Helpful Report

Posted 9 years ago

Dear Linda, I'm very sorry for your poor experience here. Regrettably, there was an issue getting stock of some Aristoc products for quite some time and your patience was very much appreciated. As we are Aristoc's biggest online supplier it seems we had sold out and you may have been able to find residual stock at another online retailer which was perhaps normally less popular. I'm very glad you were able to find some tights, though, we have a solid customer base including yourself, and it is unusual to find products elsewhere when they are not with us. As for you refund, I can only apologise wholeheartedly for this. Regrettably, this was down to a combination of technical and human error. My colleague's order notes explain that on getting partway through refunding you, the connection went down between us and PayPal. Once this was back up, she had been distracted by a customer call and did not complete the 2nd half. Our sincere apologies again. Of course, the refund is done now, but to make amends, please accept an offer code to use on a future order for the inconvenience caused by this unusual situation. I will send this via email shortly. Keri, Customer Service.

Posted 9 years ago

“The Elbeo 'Sheer Magic' pair had a pluck in them, part way down. As in opening the packet I had slightly torn it, I was worried that you wouldn't accept a return. Then when I wore them, they didn't stay up (knee high medium support tights). They were quite expensive so very disappointing. Also the barely black colour was more of a grey. The second pair, by Pretty Polly, were a mink (brown) colour - even though the pack said 'barely black'. Not acceptable. Again, they didn't stay up. I haven't had this problem with cheaper brands but due to difficulty sourcing them thought I would buy more expensive brands but was really disappointed. I desperately needed them otherwise would have been on the phone to you. Neither pair were in sealed packs or in any sort of plastic wrapper. Usually your products are great but not this time.”

Helpful Report

Posted 9 years ago

Miranda, firstly should an item be faulty, we'll always accept it back whether it's opened or not. As long as they've not had continuous wear or anything, as clearly that would be daft; but certainly, even a fault appearing on say the 2nd wear would not be classed as reasonable 'wear-and-tear' for most products. I'm sorry to hear these knee highs didn't stay up. This sounds very unusual. As it is a One Size item, it is designed to fit quite an array of shapes/sizes and should fit a slim size 8 leg up to a more shapely size 14 leg. Yours is the 1st complaint we have received to say that this item has "fallen down" and I wonder if you may perhaps be lucky enough to have slimmer legs than most? As the Elbeo has a snag we'll of course be glad to accept it back for a refund and will investigate the sizing/support issue then. Barely Black, Nearly Black etc as colours in hosiery are always a subtle dark grey-black or brown-black. I have had a look at the Elbeo and Pretty Polly items out of the packet and would agree that the Elbeo is a slightly lighter tone than one might expect for Barely Black so I apologise for your disappointment. This must be a recent change by the new manufacturers. Thank you for bringing this to our attention, we will amend our online colour swatch. As for the PP, this seems to be the same shade as usual and the colour we show online (a dark brown-black). I'm afraid that we would not be able to accept these back for return if opened. Kind regards, Customer Service.

Posted 9 years ago

“Still waiting for second part of order placed some time ago - first part just received.”

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Posted 9 years ago

“Not yet received”

Helpful Report

Posted 9 years ago

Dear Rebecca, I'm sorry to hear that your order has not yet arrived. It should certainly have arrived with you by now. To make sure first that there has not been an issue with delivery, please would you kindly email customerservice@uktights.com (FAO Keri) with your complete delivery address so that I may cross-check this with what we have? We'll then go from there and make sure you get your goods as soon as possible. Thank you. Keri, Customer Service, UK Tights.

Posted 9 years ago

“As I opted to wait for the order, it took three months to arrive.”

Helpful Report

Posted 9 years ago

Dear Alexandra, my apologies for your disappointment with your wait for your order. Unfortunately, this has been the case for all retailers for Elbeo recently due to manufacturing issues. Though as their biggest reseller, we have been receiving stock as soon as they can get it to us. We really appreciate you bearing with us and hope we will have a more fluid supply from them very soon.

Posted 9 years ago

“Sadly I cannot recommend these hold ups. I always have the Falke wool tights which I cannot fault. These hold ups plucked straight away and looked terrible. Threw them in the bin. Total waste of money”

Helpful Report

Posted 9 years ago

Dear Kim, I'm sorry to hear of your poor experience with the Falke hold ups - and surprised as Falke are a leader in the world of hosiery for quality (as you've found with the wool tights). I'm also sorry to hear that you threw the hold ups away as, in accordance with our policy, we'll most gladly replace, refund or offer an alternative on any faulty item, but we would of course need proof of the fault. We ask that our UK customers return faulty goods using the freepost returns label provided as this also means that the item can be returned to the manufacturer for their inspection, to prevent a possible issue reoccurring. If you'd like any further advice on similar alternatives, please feel free to contact us at customerservice@uktights.com. Thank you.

Posted 9 years ago

“I have ordered the same tights a number of times and every time there is a delay in delivery. This has now happened about 4 times and is becoming quite frustrating. There seems to be no understanding that this is a repeat problem and it would be good to get it fixed. I wondered whether you have sufficient stock or poor planning? I get the same message each time but the delay varies quite considerably.”

Helpful Report

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

UK Tights Reviews

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