I used this company last year and they were good this year they called and i booked in the pat test. The engineer which came out was polite and professional but that is as far as it goes. 7 days after the test the office phoned up demanding payment which was a lot more than the quoted amount I refused payment until a had received an invoice. 3 days later I had another call at 9:21 am saying they had sent the invoice and demanding payment. I still had no invoice but was inform it had been emailed to me. I checked my email and indeed it had been sent at 9:20 giving me only 1 minute in between sending and calling demanding money. There had been extra worked carried out ie socket and microwave testing which I had not authorised or asked for I was told they sent me a letter saying they would carry it out unless I told the engineer I did not want it. I did not get that letter. This company is a money grabbing con who try and hard sell you things you don’t need, want or ask for. There is no customer service just aggressive pushy hard selling staff. Use at your own peril