Name: UK Safety Management
Rating: 4.60

“Which 69 items did you PAT test?”

Posted 7 years ago

I understand that you have been contacted by a member of our Customer Relations team and this matter has now been resolved.RegardsJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 6 years ago

“very poor. Not tested main products. Failing products without testing. Testing things that aren't plugged in”

Helpful Report

Posted 7 years ago

First of all I am very sorry that you were not happy with the service provided. However, I am pleased that after conversations with both myself and our Operations department the matter has now been resolved.RegardsJoanne Adams Customer Relations Manager0844 800 4180

Posted 6 years ago

“first class service”

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Posted 9 years ago

I believe a member of our Customer Relations team tried to contact you yesterday to discuss your feedback. If you would like to contact myself to advise why your rating was so low please contact me on the number below. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“The service was ok, just disappointed with the report as it does not state where the failed items are located, so trying to find them in a large building and outer buildings is difficult, the engineer should carry a summary report to hand to the company which states the location of the failed items so easier for the company to locate and action.”

Helpful Report

Posted 9 years ago

We are pleased that you were satisfied with the service received. With regards to the location of the items tested, each appliance is labelled with an asset id number which then corresponds to the test report. However, if the area tested is considerable then you can request prior to the testing been carried out that the test report is split by location. I hope this helps and we look forward to contacting you again next year. RegardsJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 6 years ago

“Was quoted 3 times less to pay !! Never again”

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Posted 9 years ago

I am very sorry that you were not happy with the service provided. If you can contact the office on the number below and we can resolve this for you immediately. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“There service was fine until I said it was expensive and we'd probably look elsewhere next year, at which point I was told they'd be able to do it for a lower price. What about this year! My own fault as I should have negotiated this time around, but it feels like we've just been ripped off and it's left a bitter taste. Its naive i know but shouldn't we just be able to expect their best price without having to haggle! The police is that they'll have no more of our hard earned cash next time.”

Helpful Report

Posted 7 years ago

As a renewal customer of ourselves we sincerely hope that you will give us the opportunity to rectify the matter with you for next year. If you would like to contact me on the number below and I would be more than happy to assist. RegardsJoanne AdamsCustomer Relations Manger0844 800 4180

Posted 6 years ago

“The staff member that set up the project - good, the man that attended site - good. The invoicing system and chasing system - bad. Despite UK Safety Management having been told on first payment chasing phone call 3 weeks from date of invoice, and told was in our system and due for payment by BACS in the next few days, another phone call was made making a member of our staff feel that the account had to be paid immediately (still not 30 days from date of invoice) it was paid by card, at no point did second person calling inform our member of staff that an invoice had been sent. Result, account paid twice, time wasted by accounts manager and office manager within our office. Don't chase invoices within 30 days, inform those you are talking to that you have provided an invoice so they at least have a chance of knowing what to do.”

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Posted 10 years ago

We are pleased that you were happy with both our sales representative and the engineer who carried out your portable appliance testing. I understand that there was some confusion in regards to the payment, however, I believe one of my colleagues replied via email to explain how this had occurred. May I please confirm that we would not advise any customer that payment must be made immediately, we merely advise that we aim to issue your certificate for the Portable Appliance testing as quickly as possible. If you require any further assistance with this matter please do not hesitate in contacting the office and we will be more than happy to help. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“No problem with the engineer, conducted himself very well and left the place tidy and was very polite. However I was charged the incorrect amount from what I was told on the phone before her arrived, he rectified this immediately and charged what I thought it should have been. I then received the invoice the same day and would have paid within 2 or 3 days as out the office quite a bit, however had a phone call the following day to pay so did not like this, when we issue an invoice we don't ring clients up next day asking them to pay as its rude and you should give a least 3 days (not hound customers for payment) Will not use again!”

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Posted 7 years ago

First of all I am very pleased that you were happy with the engineer who carried out the Portable Appliance testing for you. I am very sorry that you feel this way however it is merely our intention to issue our customers with all the relevant documentation as soon as possible. RegardsJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 6 years ago

“A bunch of cowboys. Tried to book us in for a April visit, I told them it had to be done in March. They said they could not so I said I would go elsewhere. They then called me back and said they had a march date, only to call me the day before they were meant to come out to cancel and offer me an April date. Then, for the second time, they sent me a bill for extras I did not ask for”

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Posted 7 years ago

Please accept our sincere apologies that things did not go as smoothly as we would expect. I will investigate this internally and will ensure that procedures are corrected. RegardsJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 6 years ago

“The engineer is excellent BUT the admin is awful. It is ridiculous not giving appointment times. Because I am not at the premises I requested twice that I be called by phone 30 mins before so that I could drive in. THIS DID NOT HAPPEN.”

Helpful Report

Posted 10 years ago

We are very pleased that you were happy with engineer who carried out the testing for you. I am sincerely sorry that you were not contacted by our engineer before he attended site as he was made aware by our administration department that this was required. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Booked an engineer to come during working hours, the office rung and said he was still coming but would be when we closed, so I couldn't accommodate him, initially I was told he was in BN2 area and then I was told he had gone home, then the office said he would be here when we closed. I was offered therefore a date two days later and if that was not acceptable then a date in two months time after our Certificate expired, I found that really unsatisfactory we had arranged for all the working tools to be tested on the original date. None of our working tools could be tested on the Friday because they were out being used by our vans doing booked in jobs. We couldn't wait for 2 months for another date or we would not be covered and all of our working tools have not been checked either.”

Helpful Report

Posted 8 years ago

First of all please accept my sincere apologies for any inconvenience caused in regards to the testing date. I understand that a member of our Operations department have contacted you to arrange a convenient date to return to site and complete the testing for you. Please do not hesitate in contacting me on the number below should you require any further assistance. RegardsJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 6 years ago

“Have used for several years and every year we have the same issue. Date booked and instructions are to arrive within a 2hr window due to availability of equipment to be tested. Without fail they have arrived every year outside this window. I've then had to call to rearrange. After the work is completed they then hound you for payment immediately, phonecalls etc. Even before the invoice received!! Wouldn't recommend”

Helpful Report

Posted 7 years ago

First of all please accept my sincere apologies that you did not receive the level of service that we expect all of our customer to receive. It is always our main aim to ensure the appointments are carried out at the most convenient time for our customers and it is unacceptable that this was not the case for yourselves. I have passed this information on to the relevant department and I can assure you that it will be investigated further.RegardsJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 6 years ago

“This was our second year using them as I though give them the benefit of the doubt and they yet again tried to add an additional charge of £39.99 for ! SOCKET TESTING ! which they only inform you of in very small print and state ! "if you don't tell the visiting engineer you don't want it he will perform it as standard" ! but in reality the visiting engineer performs no other additional works on the sockets or plugs as the machine they use for the PAT testing performs a same loop impendence test, the socket testing is the same as what a small cheap £5 3 light plug in device from any hardware store can tell you but they don't do this either. Also the microwave testing is another rip off for an additional £9 as this is not performed correctly as a trained electrical fitter I had to explain the correct procedure for testing a microwave safety to them two years consecutively. Once you call them and highlight the above issues they are quite rude and blunt but will reduce the invoice immediately, so they obviously know this is happening and just try it on as imagine how many people / companies just swallow the costs due to not knowing. Candidate for Rogue Traders I would say. We will never use this company again for testing of any kind, please use a online search to read reviews of this company before using.”

Helpful Report

Posted 7 years ago

First of all I am very sorry that you feel this way, we aim to give our customers as full a service as possible. However, if you would like to contact me on the number below I would be more than happy to discuss the matter further.RegardsJoanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“I would have let no stars if I could. It was a complete shambles - we had a booking for 9 am we chased and chased - the technician said he did no t have us down to mid afternoon - after protracted discussions, he reluctantly came at noon - someone wasted a whole morning waiting. No apologies - no help from the central office - then to receive an invoice within 1/2hr of the work being completed - this is shocking customer service”

Helpful Report

Posted 7 years ago

Please accept our sincere apologies for any inconvenience caused in regards to time of the appointment. We did speak to a lady the day before the testing to re-confirm the booking and no mention of a time was discussed in regards to the engineer arriving on site. We then speak to a Mr Johnson on the day of the testing and advise him of the previous days call which he was not aware of and advise him that our engineer will be arriving on site at midday.However, if you would like to discuss the matter with me further and contact me on the following number I would be more than happy to do this.RegardsJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 6 years ago

“I contacted you twice prior to day of testing to confirm a rough time of attending as I need to ensure I dont have clients in my studio. I was advised the engineer would attend in the morning second call probably about 9-9:30 engineer arrive after lunch, I lost far more money than it cost for the test and cant afford to do that again”

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Posted 9 years ago

I am very sorry that you encountered this problem, if you would like to contact me direct I can discuss the matter further with you. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Relatively high speed high pressure cold calling sales telephonist catching an inexperienced sales assistant unaware and booking an appointment disingenuously. Tester arrived on site and despite conversation along the lines of not knowing why they are here kept on going and then an invoice appeared the following day. Might be an idea to rescript the sales call and only speak to and take bookings from the business owner.”

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Posted 9 years ago

Your feedback is very valuable to us and has been fed back to the relevant department for future development. I am aware that our Customer Relations department are in commutation with you directly to resolve the matter. I will also personally contact you myself. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Stop trying to trick people into having services they didn't ask for - the opt out clause at the bottom of the confirmation letter is really sneaky. Your engineers should also wait for instructions and not test items that didn't need testing”

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Posted 8 years ago

I am very sorry that you feel this way as it is in no way our intention to mislead any of our customers. We merely strive to offer a complete service whilst carrying out the Portable Appliance testing, it is totally at your discretion as to whether you have the service carried out or not. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Misleading information. Was not informed that PAT testing was no longer a legal requirement and was invoiced for items I was not informed we would be charged for.”

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Posted 7 years ago

As an existing customer our renewals team would merely call you to offer our services again. It is totally your own decision as to whether or not you decide to have this carried out on a yearly basis. I apologise if there was some confusion over the items tested and I can see from our records that this has now being rectified. RegardsJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 6 years ago

“I have been using for the last 3 years will not use again. This time I had the same items I have had for the last 3 years and been charged double. Having emailed and questioned the reasons I have gone through each item. Some items they agreed to remove from invoice but not sent me a replacement invoice yet keep ringing me for payment. Very disappointed”

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Posted 7 years ago

We will contact you to resolve this matter immediately. Please accept my sincere apologies.kind regardsJoanne AdamsCustomer Relations Manager

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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