UK Safety Management Reviews

Name: UK Safety Management
Rating: 4.60

4.6 Rating 1,539 Reviews

94 %

of reviewers recommend UK Safety Management

Company Reviews

Metrics

4.6

Based on 1,539 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Anonymous

Anonymous // 01/01/2019

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“the person who attended was courteous, quick an unobtrusive”

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Posted 10 years ago

Your feedback is very much appreciated, we will pass your kind words on to our engineer. Thank you Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Unfortunately they didn't turn up to the first appointment, and the second time they arrived late, however the company representative that did arrive was very professional and polite, which is why I marked a good. The representative that I spoke to on the phone (Tim) whether he meant to or not seemed very abrupt when I called regarding to the lateness of his colleague and he hung up before I had finished talking. However as stated above the onsite representative does not deserve to be marked down for his colleagues attitude.”

Helpful Report

Posted 10 years ago

Thank you very much for your kind words in regards to the engineer who carried out your testing, we will pass these on. In regards to the telephone call you had with a member of our Operations Department we have looked into the matter and unfortunately there was a problem with the system that caused the call to end. We will however investigate your comments and deal with them internally. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“quick & efficent”

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Posted 10 years ago

Thank you very much for taking the time to feedback such positive comments. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“The technician that came today was the best we've had so far. Polite, attentive and helpful . Job done efficiently in good time and no short cuts. In the past I have seen staff (of other companies) spending a lot of time on their personal phone calls, dragging out the time and then billing per hour. Good work guys.”

Helpful Report

Posted 10 years ago

Thank you very much for your positive comments, our engineers take great pride in the professional manner in which they carry out the testing so I will pass on your feedback. We look forward to continuing to provide our services to you in the future. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Great service,”

Helpful Report

Posted 10 years ago

Many thanks for your positive comments in regards to the service you received from UK Safety Management, we are very pleased that you were more than happy with your overall experience of using us. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Every year I book a date and every year coincidently they are in the area 2/3 weeks early and call to see if they can come I book a date for a reason will be looking elsewhere for PAT testing in future”

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Posted 10 years ago

We aim to provide an efficient service to all of our customers, a call would be made before any amendments to the booking date to make sure that this was convenient for you. I am sorry that you were not happy with the service received this year and hopefully we can rectify this in the future. Thank you Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“All good except I would expect an invoice to be sent out rather than a hard sell to pay by card over the phone in order that my certificate is released.”

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Posted 10 years ago

We are happy that you were pleased with the service you received. As a company we are aiming to reduce the amount of paper we use, and therefore we prefer to email invoices to our customers. If for any reason you have not received this please contact the office and we would be more than happy to re-send it. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“good service”

Helpful Report

Posted 10 years ago

Your comments are very much appreciated. Thank you Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Polite and professional”

Helpful Report

Posted 10 years ago

Thank you for taking the time to offer your feedback, we are pleased that you were happy with the service you received. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Good customer service, reliable.”

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Posted 10 years ago

Your positive comments are very much appreciated and we are happy that you were pleased with the overall service received. Thank you Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Your Engineer provided an excellent service. He got on with the job with minimal disruption to the workforce.”

Helpful Report

Posted 10 years ago

Thank you very much for your positive feedback regarding the conduct of the engineer who carried out your Portable Appliance testing. All of our engineers take great pride in the service they provide and your comments will be passed on. Kind Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“good service”

Helpful Report

Posted 10 years ago

Thank you very much for your comments they are greatly appreciated. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Good service, friendly polite engineer. No invoice received, just a reminder in the post that we owed money! I paid by debit card over the phone 16 09 2015 and was informed that someone would ring me back with the payment authorisation reference number. I am still waiting for that call! 17 09 2015. I have no proof that I have paid. No invoice, no receipt and no authorisation number.”

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Posted 10 years ago

“The gentlemen who attends is very hardworking and capable.”

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Posted 10 years ago

Many thanks for your kind and positive words in regards to the engineer who carried out your Portable Appliance testing. All of our engineers take great pride in the service that they provide to our customers. I will pass your feedback onto the engineer. Kind Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“.”

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Posted 10 years ago

Many thanks. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“good quick service”

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Posted 10 years ago

We are very pleased that you were happy with the service you received. Many thanks Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Very friendly and worked quickly and efficiently around where the children were in the building to cause little disruption.”

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Posted 10 years ago

Many thanks for your positive feedback, we will pass your kind words to the engineer who carried out the testing. Regards Joanne Adams 0844 800 4180

Posted 6 years ago

“Despite being deeply skeptical at first I was pleasantly surprised at the service given by UK Safety. Skeptical only because I had never heard of the company, they called me, but I was pleased with the quotation given so I thought it was worth giving the benefit of the doubt. I am glad I did. The engineer was brilliant, being very cooperative, working around us on a very busy day, being very thorough, pleasant, honest and helpful. He really made this experience very good. Invoicing was prompt and I was happy to make a prompt payment for such an efficient service given. Thanks, see you next year!”

Helpful Report

Posted 10 years ago

Thank you very much for your high praise in regards to the overall service that you received from UK Safety Management. We pride ourselves on the professionalism of all our engineers and are pleased that you were so impressed by the standard of work you received. We look forward to contacting you again next year. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Quotation and booking service, quick and helpful. Actual testing, carried out by pleasant, professional man, accommodated our requests to test equipment in designated rooms 1 by 1. Only gripe, would have preferred that the old stickers removed were disposed of rather than left in situ.”

Helpful Report

Posted 10 years ago

Your feedback is much appreciated and we are pleased that you were happy with the overall service that you received. Many thanks Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Engineer worked well and efficiently”

Helpful Report

Posted 10 years ago

We will pass your kind comments onto the engineer who carried out your Portable Appliance testing. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

UK Safety Management is rated 4.6 based on 1,539 reviews