UK Safety Management Reviews

Name: UK Safety Management
Rating: 4.60

4.6 Rating 1,539 Reviews

94 %

of reviewers recommend UK Safety Management

Company Reviews

Metrics

4.6

Based on 1,539 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Anonymous

Anonymous // 01/01/2019

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“Very good service”

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Posted 10 years ago

We are very pleased that you were happy with the service provided by UK Safety Management. Thank you Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Engineer was very good & polite Many thanks”

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Posted 10 years ago

Many thanks for your kind words regarding the engineer who carried out the portable appliance testing for you, we will pass them on. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“We were very happy with the level of service we received. The certificate was sent very promptly.”

Helpful Report

Posted 10 years ago

Many thanks for your positive feedback, it is very important to us that all customers receive their certificates as efficiently as possible. Kind Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Thanks”

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Posted 10 years ago

Thank you for your feedback. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Chased payment when invoice had not been sent. Invoice wrong twice and questions regarding these errors not answered”

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Posted 10 years ago

First of all please accept my apologies that you did not receive the invoice once the work had been completed, this should have been emailed to you immediately. With regards to the pricing of the invoice, I am aware that you did liaise with a member of our Customer Relations team who did issue you with an amended invoice. However, I am sorry that the full amount you were querying was not removed straight away and another invoice was needed before this happened. An error was made by a member of our Customer Relations team and this has now been dealt with internally. Once again I apologise sincerely. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Good communication, good representatives of company.”

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Posted 10 years ago

Thank you very much for your positive comments, we take great pride at UK Safety Management to ensure that all of our customers receive the best possible service from start to finish. Your feedback is very much appreciated. Regards Joanne Adams Customer Relations Manager 0844 8004180

Posted 6 years ago

“Very efficient service”

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Posted 10 years ago

Your feedback is much appreciated and we are very happy the you were more than pleased with the service that you received. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“The Operative was very pleasant and very efficient.”

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Posted 10 years ago

Many thanks for your feedback regarding the engineer, we will pass them on. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“The electrician who did the work was very quick and efficient. Had issues with the price. Had two very different quotes from two colleagues at UK Safety Management. They agreed to the lower cost without question. However no-one mentioned that there would also be an extra cost for microwaves and sockets, which I questioned once invoiced and again they were kind enough to knock these costs of the bill. I feel that these costs should be discussed with the customers at the beginning of the negotiations and not left for the customer to read in the small print. All in all they dealt with the situation well, but need to be more consistent in their pricing.”

Helpful Report

Posted 10 years ago

We are very pleased that you were happy with the engineer who carried out the work for you. In regards to the quotations for the work, I am not sure how you received two different prices, however, this will be investigated internally. If you require feedback could you please send your email address and I will contact you in regards to this matter. joanne.adams@uksmltd.co.uk The additional services which are provided are clearly stated on the confirmation letter that all customers receive once the appointment has been confirmed. I apologise if you were not in receipt of this letter, but am pleased that this query was dealt with by our Customer Relations team. I hope all of your questions have now been answered and we look forward to contacting you next year. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Very friendly and professional.”

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Posted 10 years ago

Your feedback is very valuable to us. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Engineer arrived on time, proceeded testing promptly and completed the site in one day (expected to take 2 days). He was proficient - excellant service, thankyou. Steve”

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Posted 10 years ago

Your positive comments are very much appreciated and will be passed onto the engineer. We are very pleased that you are happy with the service received and we look forward to contacting you again next year. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Good service received.”

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Posted 10 years ago

We very much appreciate your comments. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“They rang and made an appointment approx. 8 weeks prior to visit. Rang day before to make sure I was happy for visit to go ahead. Engineer very professional, polite and carried out the PAT test without any fuss or disruption to my business. All round the service was excellent.”

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Posted 10 years ago

We are very pleased that you were happy with the overall service you received and look forward to contacting you next year. Thank you Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“good work”

Helpful Report

Posted 10 years ago

We are happy that you were pleased with the service received. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“The tester was polite and left everything tidy.”

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Posted 10 years ago

We will pass on your kind words to the engineer. Many thanks Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“No fuss, just got on with the job in a calm, friendly and professional manner.”

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Posted 10 years ago

Thank you very much for your feedback, we will pass your kind words on to the engineer. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Your employee was polite and courteous.”

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Posted 10 years ago

Our engineers take great pride in the professional manner in which they carry out the Portable Appliance testing and therefore your feedback is very welcome. Many thanks Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Ben was friendly and polite, he just got on with it and we didn't know he was here really!”

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Posted 10 years ago

Your positive feedback regarding Ben is very much appreciated and will be passed on to him. We pride ourselves on the professionalism of all our engineers and the overall service we provide to all our customers. Many Thanks Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Quick and professional”

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Posted 10 years ago

Your feedback is very much appreciated. Thank you Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“The engineer, Graeme, was very friendly and efficient. An all round good service.”

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Posted 10 years ago

Many thanks for your comments, they will be passed on to Graeme. We are happy that you were pleased with the overall service you received. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

UK Safety Management is rated 4.6 based on 1,539 reviews