The technician who came was very good and quick he also tried very hard not to disrupt the office and if it had been just on him he would have got 5 stars. My disappointment is with the people in your office who firstly cancelled us TWICE and nearly did so a third time. Also when I received the invoices there were hidden extra's I had not been informed of. On both sites we were charged extra for microwaves also for socket testing. This is the first time we have used your company and maybe it is your practice to do this. We have never experienced it in the past. But even so it would have been good practice to have informed us of these extra charges.