UK Safety Management Reviews

Name: UK Safety Management
Rating: 4.60

4.6 Rating 1,539 Reviews

94 %

of reviewers recommend UK Safety Management

Company Reviews

Metrics

4.6

Based on 1,539 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paperwork at the end was i9ncorrect5. I had to ask twice for correct invoice and then no one rang back as advised to take payment. However work was efficient and timely”

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Posted 10 years ago

We are please that you were happy with how the Portable Appliance testing was conducted. In regards to the invoice, please accept my apologies that you did not receive the correct copy initially, I understand this has now been rectified. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Good communication, and fast response. Great range of services.”

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Posted 9 years ago

We are very happy that you were more than pleased with all aspects of the services you received from UK Safety Management. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Now the staff team are familiar with the system we find it easier to use and our commissioners are pleased with the system.”

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Posted 11 years ago

Many thanks for your feedback. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“good”

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Posted 8 years ago

Your feedback is very much appreciated. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Your employeeconducted himself in a professional manner and put equipment back after testing.”

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Posted 9 years ago

We are very grateful for you taking the time to leave your positive feedback. Thank you Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Quick friendly and efficient..”

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Posted 10 years ago

Your feedback is very valuable to us. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Reliable, friendly and got on with the work in hand.”

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Posted 8 years ago

“The engineer was friendly, professional and didn't interrupt the working of the Practice. The booking/admin was very efficient.”

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Posted 9 years ago

Your kind words will be passed on to the engineer who will be more than happy with your feedback. It is very nice to know that you were happy with the overall service provided. Thank you Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Very good service”

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Posted 10 years ago

Your feedback is very much appreciated. Many thanks Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Always prompt, polite and efficient.”

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Posted 11 years ago

Thank you very much for your kind comments. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Good service. Booking was easy, tester was on time and efficient.”

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Posted 10 years ago

We are very happy that you were pleased with the service you received from UK Safety Management and will pass your kind words on to the engineer. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“The tester who came worked in a professional manner, explaining the service.Left all areas neat and tidy. Certificate arrived as soon as payment received.”

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Posted 8 years ago

Many thanks for taking the time to leave such positive comments in regards to the engineer and the overall service you received from UK Safety Management. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“professional and polite and quick”

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Posted 9 years ago

We are very pleased that you are more than happy with your desicion to use UK Safety Management to carry out your Portable Appliance Testing. We take great pride in our service from start to finish.We look forward to contacting you again next year.RegardsJoanne Adams Customer Relations Manager0844 800 4180

Posted 6 years ago

“The service was good”

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Posted 10 years ago

Many thanks for your positive feedback. RegardsJoanne Adams Customer Relations Manager0844 800 4180

Posted 6 years ago

“The electrician who did the work was very quick and efficient. Had issues with the price. Had two very different quotes from two colleagues at UK Safety Management. They agreed to the lower cost without question. However no-one mentioned that there would also be an extra cost for microwaves and sockets, which I questioned once invoiced and again they were kind enough to knock these costs of the bill. I feel that these costs should be discussed with the customers at the beginning of the negotiations and not left for the customer to read in the small print. All in all they dealt with the situation well, but need to be more consistent in their pricing.”

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Posted 10 years ago

We are very pleased that you were happy with the engineer who carried out the work for you. In regards to the quotations for the work, I am not sure how you received two different prices, however, this will be investigated internally. If you require feedback could you please send your email address and I will contact you in regards to this matter. joanne.adams@uksmltd.co.uk The additional services which are provided are clearly stated on the confirmation letter that all customers receive once the appointment has been confirmed. I apologise if you were not in receipt of this letter, but am pleased that this query was dealt with by our Customer Relations team. I hope all of your questions have now been answered and we look forward to contacting you next year. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Engineer good, polite, however, he did not explain that certain checks incurred extra fees I.e. socket checks. This should have been explained before proceeding either by the telephone sales rep or by the engineer. We assumed that he could do a quoted amount of checks for a set fee and did not realise that this did not include sockets and the engineer failed to elaborate.”

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Posted 10 years ago

We aim to provide our customers with a complete service and these additional services are detailed on the confirmation letter we send out. However, they are totally optional and if they are not required our engineer will not carry them out. RegardsJoanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Happy with your service.”

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Posted 11 years ago

We are very happy that you are pleased with the service you received. Thank you Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Very good service apart from the constant calls asking for payment.”

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Posted 9 years ago

First of all we are very pleased that you were happy with the service provided. The call regarding payment is to ensure swift receipt of your documents. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Good service received.”

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Posted 10 years ago

We very much appreciate your comments. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“The Engineer helpful courteous & professional - i don't like how pushy the sales team are trying to book it in 6 months before due constant phone calls abit to aggressive for my liking”

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Posted 8 years ago

First of all we are very pleased that you were more than happy with engineer who carried out the work. I am very sorry that you found our sales team pushy as this is not our intention, it is just that our engineers diaries fill up so quickly that we like to guarantee our customer can get the most convenient appointment for them. RegardsJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 6 years ago

UK Safety Management is rated 4.6 based on 1,539 reviews