UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.54

4.5 Rating 3,309 Reviews

87 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.5

Based on 3,309 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer services”

Helpful Report

Posted 4 years ago

“Although there was an initial problem with my application; the agent was quick to help me resolve the matter. An excellent customer service has been provided.”

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Posted 4 years ago

“Very quick response from customer service and website easy to navigate.”

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Posted 4 years ago

“Such an amazing service. Never chat to a automated service. Always a friendly advisor on other end helping you with your claim. Simple to claim, prompt payment always received. Highly recommend.”

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Posted 4 years ago

“Prompt and polite reply to my query.”

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Posted 4 years ago

“Claims came through easily when I eventually figured out how to submit them, but it is really hard to find out any information from the documents they send you. How to claim is hidden in one of the documents, and not linked to on the website. You do not get sent the breakdown of what amounts are covered by your level of cover, you have to go back to the Apply Now page to find out what you are paying for. You don't get confirmation emails when claims are submitted or paid, and I can't find a record anywhere of what claims I have made. There doesn't seem to be any kind of user portal where all your information is kept for easy access. I can't even find my policy number because it wasn't included on my confirmation letter. Everything is set up to make it as difficult as possible to work out if you are getting value for money. After my next claim I will be leaving and choosing another service.”

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Posted 4 years ago

“My claim was dealt with quickly and professionally by Nicola Williams. However I am not sure why I needed to send my previous years payments, I would of thought my invoice for the treatment would been suffice.”

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Posted 4 years ago

“Always a perfect service communication perfect emails dealt with straight away Thanks Carl”

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Posted 4 years ago

“Reasonable prices backed by an easy to use claims service. If there are any issues I have always had a speedy response 👍”

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Posted 4 years ago

“Only reason for 4 stars is because my original claim form was never received, however upon advice received from Customer Service member, I then submitted my form electronically and received my payment within the week.”

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Posted 4 years ago

“Very helpful and efficient service. Thanks carl which dealt with my query quickly. I was very appreciative of the service offered.”

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Posted 4 years ago

“Very efficient and friendly.”

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Posted 4 years ago

“Dealt with my query very efficiently and very quickly”

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Posted 4 years ago

“Very efficient response to emails - that has impressed me!”

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Posted 4 years ago

“Straight forward process on a laptop, form wouldn't submit from my phone for some unknown reason. Once my dental history was verified payment was sent to me which took a couple of days.”

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Posted 4 years ago

“Very helpful service especially carl”

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Posted 4 years ago

“I have found UK Healthcare a really worthwhile scheme to belong to, providing excellent benefits for a reasonable monthly subscription. Claims are handled promptly and accurately, and members are told quickly if they need to provide extra information in support of a claim. Andrew Bevins has been assisting me with my current claim, and he provides a very professional service.”

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Posted 4 years ago

“Always prompt to process claims even when I forget to include everything. Emailed me to remind me what to send and acted right away to confirm claim was going through. Always great service”

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Posted 4 years ago

“1st class service”

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Posted 4 years ago

“Carl dealt with my query both quickly and efficiently and I was very appreciative of the service offered”

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Posted 4 years ago

UK Healthcare is rated 4.5 based on 3,309 reviews