UENI Reviews

Name: UENI
Address: 7, Bell Yard, London, 7, Bell Yard, London, London Borough of Islington
Rating: 4.27

4.3 Rating 427 Reviews

82 %

of reviewers recommend UENI

Company Reviews

Metrics

Info

4.3

Based on 427 reviews

Shipping & Delivery
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I hired UENI to build my WebSite and they put my Launch Date on hold because they demanded business licenses to prove legality of my business. I m already paying for rights to sell as an authorized Reseller and have an attorney on staff. I am cancelling my account with UENI because they took my payment and didn't deliver my Website!”

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Posted 3 months ago

Hi Dave! We can understand how you are feeling. We apologize for the delay in your website's launch. Our compliance process required documentation to ensure everything was in order. We're sorry this caused frustration and would like to discuss resolving this issue to your satisfaction. Please check your email. Best regards, The UENI Team

Posted 3 months ago

“Can't find my website on utube or Google”

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Posted 5 months ago

Thank you for your feedback. We're sorry to hear you're having trouble finding your website on YouTube or Google. We will reach out to you directly to assist with optimizing your site for better visibility. Your satisfaction is important to us.

Posted 5 months ago

“If I could give Julia 100 stars I would. She has gone above and beyond for me over the last few days to help in anyway she can. I truly appreciate her expertise and time she’s spent talking me through things. She replies to my emails lightening fast also which makes a huge difference to a small business owner who isn’t very tech savvy. Julia you are a credit to UENI 🤩 I appreciate you. Thank you. Jan”

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Posted 10 months ago

Hi Janine, Thank you for your glowing review! We're delighted to hear that Julia has provided exceptional assistance, going above and beyond to support you. If there's anything more you'd like to share or if you have additional needs, feel free to reach out. We're here to help! Kind regards, UENI team

Posted 10 months ago

“Customer service at UENI is wonderful, they call themselves the Happiness Team, and they represent this title 100%. They always ask the right questions to fix your problem. I worked with several other web services, and UENI is by far the best for small businesses. Sometimes I have complicated problems and other times my issues are self-created, In either situation, I always feel listened to and they are never condescending. They are a dream come true for me.”

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Posted 10 months ago

Hi Kristine, Thank you for your wonderful feedback! We're delighted that our Happiness Team made a positive impact. If there's anything more you'd like to share or if you have further needs, the UENI Team is here for you. We appreciate your trust in us! Kind regards, UENI team

Posted 10 months ago

“The customer service on live chat is amazing. I am updating my website and had questions about design layouts, fonts, icons and etc. I am not sure how the "request edits" feature is supposed to help. I requested edits about 3 days ago and UENI says it takes about 3 working days to address the edits, but I needed answers and edits immediately. So, I tried the live chat instead and Jessica (customer service rep.) quickly responded to and understood my requests. She was on standby whenever I had questions and directed me to another team when the edits, she made based on my request were not showing up on the live website. UENI is a great website builder and Jessica was pleasant and very helpful.”

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Posted 10 months ago

Hi! Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated! We're here in case you need assistance. We're always happy to help you! All the best, The UENI team.

Posted 10 months ago

“I'm in the process of upgrading/updating my UENI website but has some questions about the editing process. I did not have to wait long to connect with Ellie via UENI chat. I expressed concern on how to change my business name and email and wanted additional assistance. Ellie quickly communicated that because I signed up for the UNEI Launch Plan, I would receive an email on how to initiate the editing process and also receive a one-on-one call session with an advisor who will help me finalize all editing updates for my website. I was appreciative of Ellie's professionalism and timely response.”

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Posted 10 months ago

Hi Samuel, Thank you for sharing your experience! It's wonderful that Ellie promptly addressed your concerns. We will make sure we share your kind words with her. If you have more questions or need assistance, feel free to reach out. We're here to help! Kind regards, UENI team

Posted 10 months ago

“Had a slight error on a price, went on live chat with Jessica who corrected it immediately. Very helpful and a credit to UENI”

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Posted 10 months ago

Hi Russ, Thank you for your feedback! We're glad Jessica could address your concerns. If you ever have more questions or need assistance, feel free to reach out. Jessica and the rest of the team are here to help. Kind regards, UENI team

Posted 10 months ago

“I'm not a customer yet, but support feedback based on my particularly unique needs is a great start!”

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Posted 10 months ago

Gary, Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated! We can't wait to have you on board! Know that we're always happy to help you! Kind regards, UENI team

Posted 10 months ago

“How refreshing to get straight through to a human through the chat option. Jessica was friendly and professional. Resolved my queries in minutes. Great work Jessica and thank you”

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Posted 10 months ago

Hi Rebecca, Thanks for sharing your positive experience! We're glad to hear you had a seamless experience with Jessica. We will make sure to share this review with her. If you ever have more questions or need assistance, feel free to reach out. We appreciate your feedback! Kind regards, UENI team

Posted 10 months ago

“Jessica was prompt, cheerful, friendly, has a "sure I can do that" attitude which was very helpful! In just 15 min chatting with her she made excellent suggestions had helpful ideas and made concrete edits that brought this website to the next level.”

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Posted 10 months ago

Heather, Appreciate your feedback! We're delighted that Jessica's prompt and friendly assistance made a positive impact in just 15 minutes. If there's anything else you need assistance with, feel free to reach out. We're here to help! Kind regards, UENI team

Posted 10 months ago

“Jessica answered all my questions efficiently and professionally.”

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Posted 11 months ago

Hi Tara, We are so happy to hear that Jessica has been a great assistance, we'll share your kind words with her. In case you need more help, don't hesitate to reach us at help@ueni.com. Kind regards, UENI

Posted 11 months ago

“Jessica was very thorough and addressed my concerns. She went above and beyond and took extra time to address my concerns!”

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Posted 11 months ago

Hi Holly, Thank you for your wonderful feedback! We're thrilled to hear that Jessica provided thorough assistance and went above and beyond to address your concerns, we'll share your kind words with her. We are here for any further support you may need. Kind regards, UENI

Posted 11 months ago

“Always prompt, efficient service. Thank you!!”

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Posted 11 months ago

Hi Tammara, Thank you very much for your feedback. We are glad to hear that you are happy with our service. Please do not hesitate to contact us if you need help. Kind regards, UENI team

Posted 11 months ago

“Completely satisfied with the service I have received from UENI. Would and have, highly recommended the company to a few of my business associates.”

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Posted 1 year ago

Hi Alex, Thank you for your kind words! We're happy to have met your expectations, and we appreciate your recommendation. We're here whenever you need anything. Cheers to your business success! Kind regards, UENI team

Posted 1 year ago

“I get compliments ALL the time about how beautifully done my website is! It flows so nicely and It’s so easy to edit, too. 100% worth what I paid. No doubt. It’s made me so much money!”

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Posted 1 year ago

Hi Kat, We're thrilled that your website design is earning compliments and contributing to your success. We'll continue to work hard to maintain your satisfaction. If you ever have more to share or need further assistance, don't hesitate to reach out. Kind regards, UENI team

Posted 1 year ago

“Customer service is awesome...”

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Posted 1 year ago

Hi Carlos, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. Best, UENI Team.

Posted 1 year ago

“UENI created an awesome website for me in 7 days and their ongoing support has been amazing!! Tomas is especially helpful and I truly appreciate my new website and the support.”

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Posted 1 year ago

Hi Kate, Thank you so much for your kind words! We're delighted to hear that you're pleased with your website, and we truly appreciate your feedback. We'll be sure to share this review with Tomás to acknowledge the excellent work he's done. If you ever need further assistance or have any tweaks in mind, don't hesitate to reach out. Kind regards, UENI team

Posted 1 year ago

“Customer service is a top notch part of UENI, they go above and beyond to make sure your taken care of.”

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Posted 1 year ago

Hi, Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. If you ever need further assistance, please feel free to reach out to us. Kind regards, UENI team

Posted 1 year ago

“Very precise in showing me how to do edits. The handover live video call was excellent and Jessica and the rest of the team have been amazing!”

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Posted 1 year ago

Hi, Thank you so much for your kind words! We appreciate your feedback and your satisfaction is very important to us. We'll be sure to pass along your review to Jessica and the team to acknowledge the excellent work they've done. If you ever need further assistance, please don't hesitate to reach out. We're here to help! Kind regards, UENI team

Posted 1 year ago

“Jess was so efficient and very helpful, a credit to your Company!”

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Posted 1 year ago

Hi Les, Thank you for your kind words! We'll make sure to share this review with Jessica to let her know about the fantastic work she's done. Customers like you are greatly appreciated, and we hope to continue assisting you for many years to come! Kind regards, UENI team

Posted 1 year ago

UENI is rated 4.3 based on 427 reviews