UENI Reviews

Name: UENI
Address: 7, Bell Yard, London, 7, Bell Yard, London, London Borough of Islington
Rating: 4.29

4.3 Rating 425 Reviews

83 %

of reviewers recommend UENI

Company Reviews

Metrics

Info

4.3

Based on 425 reviews


Shipping & Delivery
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I initially went for the one off fee for a standard website. If I'd stuck to that then it would be 5☆ stupid me thought he'd upgrade to gain additional privileges. That when I became so so unhappy with this shoddy company. For around 10 months I'm saying look I've paid you an additional £500+ to build me a website that suits my needs. All I'm met with is ignorance followed by more ignorance. Close to renewal date they finally make changes to the website making reasonable but still not acceptable. I kept telling them if you want more money from me then do as I ask as £500+ isn't a small amount of money. They still didn't fine tune the website to aim at my specific market so when renewal date arrived there demanding I pay again for continuity of the website and I'm like well if you had done what I asked maybe there wouldn't be a problem getting another £500+ from me but with how you've treated me you've got zero chance of getting more money. For anyone thinking of using this joke of a company. I strong advise you DO NOT GET THE PAID UPGRADE PACKAGES. They'll take the money and do nothing for 10 month's”

Helpful Report

Posted 1 year ago

Hi Gary, Thank you for sharing your experience. We understand that our offerings may not align with your specific needs at this time. At UENI, our team builds our websites based on the information provided in the initial questionnaire. Unfortunately, as we did not receive the required details from you, we may not have been able to fully understand and cater to your specific market needs. We have made efforts to contact you via email and offered 1-1 calls with our Editing Experts to gain a better understanding of your business and its unique offerings. Unfortunately, we did not receive a response from your end, which made it challenging for us to fully understand your requirements and tailor the website accordingly. Please note our premium packages do include unlimited edits to the website among other benefits such as a custom domain, a Google profile, or 1:1 consultations with our team. We strive to provide the best possible service to our customers, and we regret if your experience did not meet your expectations. We will reach out to you directly via email in case you have any outstanding issues or further questions. Kind regards, UENI

Posted 1 year ago

“The Support is OUTSTANDING! they do miss the point on how to sell you the package that works for you. Like I sell digital music and a sales person said they can send those per order. That was not true. But, Support is awesome and they do build a very nice looking site. But fall short on delivering promises. I missed out on advertising as I was told to wait. It must be used in first 14 days of site up. And they will hit you with site redesign so the 14 days goes right on by. And then there are the point of sale promises that change when they change their operations and you get not the package and options you paid for. But what, the system has updated to. and those poor support folks have to sort it out for you”

Helpful Report

Posted 2 years ago

Hi David, Thank you very much for taking the time to share your feedback and for highlighting the excellent support UENI has provided you with. We are, however, sorry to learn that your experience with the website hasn't been ideal but hope we can still address this. We understand that sometimes the UENI platform may not meet all users' needs which is why we offer a 30-day money-back guarantee on all lifetime deal packages. We also noticed that you managed to upgrade to the monthly Plus plan with the promotion at the time. We're sorry that this plan also did not meet your needs but we do appreciate you giving it a try. We've reached out by email to address these concerns and are truly thankful for the feedback you've provided us with. If there's anything else that we can assist you with, please don't hesitate to get back in touch. Kind regards, UENI

Posted 2 years ago

“I recently upgraded to ueni plus plan. I have struggled to login to my business email. I sent series of email to the designated customer service email with on screenshots but no reply. I tried calling them several times but always goes to answering machine which is even more frustrating. Its over a month since the upgrade and nothing has changed but I have been charged. This upgrade promised 33% increase in sales but nothing is happening and I wish I had stayed on the original free plan.”

Helpful Report

Posted 3 years ago

“I can't get no assistance to correct or edit my site. I am still try to still figure out how to get my own account and then I can edit it myself. Everyone can see my site expect for me.”

Helpful Report

Posted 3 years ago

“Not had a bad experience its just that this website is featureless, poor content, poor functionality, no Blog, can't have separate pages on gallery or give titles to the gallery pictures or any other details. Very basic i wish i had not paid for a year for the subscription as it promises everything but really leaves you wanting”

Helpful Report

Posted 4 years ago

“I was disappointed that UENI chose photos of a male teacher on a website that was offering Yoga for women (by a female teacher)”

Helpful Report

Posted 4 years ago

“Will not let me cancel. They put my address on the web.”

Helpful Report

Posted 4 years ago

UENI is rated 4.3 based on 425 reviews