U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.48

3.5 Rating 2,155 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Metrics

Info

3.5

Based on 2,155 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About U Drive Cover:

U Drive Cover Limited is an independent insurance intermediary wholly owned by a senior management team with over 50 years experience in the non-standard insurance market covering motor, commercial vehicle, fleet, household and motorcycle.

We welcome enquiries from customers with an accident or motoring conviction history as well as modified vehicles. We can offer up to 65% discount for ex company car drivers with an accident-free history or for households where there is more than one car. We also offer cover for any car from a Mini to a Ferrari and for all ages from 17 to 99.

U Drive Cover Limited was formed to offer customers a personal approach. We treat each customer as an individual and offer an excellent service. Coupled with our excellent relationships with major Insurers, this enables us to offer competitive premiums as well as the personal touch. For the convenience of customers we do offer online quotations and the opportunity to purchase online but we also feel that we can make a difference by listening to the customer’s individual needs.

The U Drive Cover Limited offices are based In the UK and are manned by staff that have many years’ experience in providing these products. We do encourage existing and new customers to call us as there are many rating factors that can influence car insurance premiums and we welcome the opportunity to listen to your needs. Our aim is to prove that excellent service does not mean that you have to pay higher premiums.

U Drive Cover Ltd Grosvenor House, 4/7 Station Road, Sunbury, TW16 6SB.

Authorised and regulated by the Financial Conduct Authority

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

Write Your review

Tell us how U Drive Cover made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Is great company and very help for costumer”

Helpful Report

Posted 3 years ago

“Scammers - Went through Go Compare, they called straight after purchase, felt like they were looking for any details out of place to pounce and they did. They hadn't even started the insurance policy but I got charged £75 cancellation fee. I have to say I feel scammed and robbed. Do not use this company. Very rude and condescending on the phone.”

Helpful Report

Posted 3 years ago

“Worst company ever, don't go with the sh....t company they try to steal your money ....they cancel my poilcy for no reason . Now I am waitng 30 working days to receive my money back”

Helpful Report

Posted 3 years ago

“I Was called by a friendly and very helpful person named Kiana Smith.I had abit of an issue,I received bad news.She sorted it right out there and then on the phoneCouldnt of handled my situation any better.All good now.High ten 🙌🏼”

Helpful Report

Posted 3 years ago

“All the bad reviews don’t seem very helpful , all i can say is so far so good and great prompt customer service! They validated my policy over the phone before payment , by far the cheapest insurance and very I’m happy like i said so far so good no promblems at all! And excellent customer service whilst setting up my policy .”

Helpful Report

Posted 3 years ago

“Good services”

Helpful Report

Posted 3 years ago

“So I suffer from high anxiety, I hate calling these companies for insurance. I actually don’t really like speaking to people in general. But Jamie bless his heart amazing customer service. Really gave the best advise and he was just east to talk to. This is the customer service that creates return customers. So Jamie your a legend! Thankyou I also had the Pleasure of talking to a lady called Charlotte who was amazing also. So yeah U COVER DRIVE amazing customer service. Thankyou again!”

Helpful Report

Posted 3 years ago

“Nice costumers service”

Helpful Report

Posted 3 years ago

“Scammers cancel insurance and charged me 125”

Helpful Report

Posted 3 years ago

“the worst insurance company I've ever had scam scam scam scam scam scam scam scam scam scam scam scam ❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌ This Company needs to be stopped. Even one star is to much for them 👎👎👎👎”

Helpful Report

Posted 3 years ago

“Just scammers , jams is very rude”

Helpful Report

Posted 3 years ago

“Rude no claims I thought was 4 years when it was 7 saying dispute with previous insurance which is bs and charging me £481 25 extra on policy when imo it should be lower not higher Am I even legally insured if theres a dispute ? I know if i havent got correct info its cancelled Massive red flag 🚩 stay away dont get ripped off”

Helpful Report

Posted 3 years ago

“I wouldn't even give it 1 star as staff are rude and not easy to deal with”

Helpful Report

Posted 3 years ago

“SIMPLY PUT, STAY AWAY FROM THIS COMPANY U DRIVE COVER. I paid for the insurance deposit £289, they called me for validation, 1 day later they say that the underwriter did not want to insure me, but they could offer another insurance for £ 3,500 or so. I said no and they hit me with the surprise cancellation fee of £149. Mind you, I did not receive any insurance related documents whatsoever, my car was never insured with them AT ALL. SO I AM NOW FILING A SMALL CLAIM AGAINST THEM AND i will report them to every entity responsible for dealing with SCAMMERS. PLEASE WAIT FOR MY LETTER BEFORE CLAIM, THOSE £149 YOU SCAMMED FROM ME , YOU WILL NEED THEM IN LEGAL FEES BERX548”

Helpful Report

Posted 3 years ago

“Help me alot with insurance!”

Helpful Report

Posted 3 years ago

“Was not expecting a call asking me to pay an extra £400 for something I shouldn’t have been held accountable for. After having spoken to a not so helpful person who just offered a passive apology repeatedly, I finally got a hold of someone who listened to matter at hand and actually did something about it. Sasha, you are a credit to your business and people should be getting tips on customer service from you. From being on the verge of cancelling a new policy you’ve made this new customer very happy. Thank you!!!”

Helpful Report

Posted 3 years ago

“Really good service !”

Helpful Report

Posted 3 years ago

“Very helpfull people polite and did everything they could for me”

Helpful Report

Posted 3 years ago

“Seemed very helpful on hiring a car, returned the car early and advised I would get two days hire fee back. it seems that is not quite true, I hired the car for a week, I wasn't advised that they would reduce it to a three or five day charge depending on the return, so only got just over £12 back on returning the car two days early. I don't usually use UDrive, and probably wont again, as it was never made clear that you actually don't get the two days hire back, it was not stated on the paper work or verbally. so a very expensive week, with a garage bill, car hire, would have been cheaper to not go to work for a week and not be paid. A very disappointing outcome.”

Helpful Report

Posted 3 years ago

“Honest mistake made by the insurance company but it was rectified in a fantastic way by Charlotte Howell. Charlotte did exactly what she said she would and came back to me with the correct outcome. The politeness and understanding from Charlotte was second to none and she was an absolute pleasure to deal with at such a stressful time for myself. Hats off to you Charlotte your a credit to their business.”

Helpful Report

Posted 3 years ago

U Drive Cover is rated 3.5 based on 2,155 reviews