TrophyMaster Reviews

Name: TrophyMaster
Address: 4 Wilford Lane West Bridgford, Nottingham
Rating: 4.90

4.9 Rating 2,427 Reviews

99 %

of reviewers recommend TrophyMaster

Company Reviews

Metrics

Info

4.9

Based on 2,427 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About TrophyMaster:

Leading supplier of Trophies, Corporate Awards Gifts and Engraving Services

Visit Website

Phone:

0115 981 5300

Email:

enquiries@trophymaster.co.uk

Location:

4 Wilford Lane West Bridgford
Nottingham
NG2 7QX

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TrophyMaster 5 star review on 5th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used trophymaster for a few years and normally ok but this year it seems to be the delivery that has let them down as my package was thrown over my gate and broke a trophy, they were kind enough to replace it but the replace seems to be slightly damaged also”

Helpful Report

Posted 2 years ago

“Hi I have left a message on your answer machine but you have not got back to me. There is a spelling mistake on the placque on our trophy. I will e-mal you as well Thank you”

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Posted 2 years ago

“Excellent fast service and the engraving spot on. But the quality of the trophy was poor. It was painted in a very careless way - I suppose that is what you get if you don’t pay much.”

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Posted 3 years ago

“Smaller than I thought. Cost is a little expensive for what you get especially shipping”

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Posted 3 years ago

“Easy to order and quick to deliver - however 2 of the trophy were detached from their plinths (seen in the picture)”

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Posted 3 years ago

“The quality and delivery were very good but the engraving was not as we had requested. The site stated that it would be engraved exactly as we had put it on the internet onto the plaque. We had put the required wording at the top of the plaque to allow for future names to go below but the engraving actually came centred in the middle of the plaque, not as requested.”

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Posted 4 years ago

“Quality is good but much smaller than I thought.”

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Posted 5 years ago

“Apart from delivering items to the same address ( should have been to two ) Found delivery time super fast”

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Posted 6 years ago

“Good service and value although 1 award was damaged when arrived and some had scratches on the plaques”

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Posted 6 years ago

“Thank you for putting my order was Wright”

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Posted 6 years ago

“Didn’t actually get what l ordered but otherwise ok. My order was for cut out corners but received plain rectangle.”

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Posted 6 years ago

“To be honest on this occasion the service was disappointing, I am not directing this at TrophyMaster as I understand the issue with our goods was from your supplier but it was very poor.”

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Posted 7 years ago

Hi Sarah Sorry that we don't appear to have met your expectations with the supply of the Tulip Vase that you ordered from TrophyMaster. Having investigated the correspondence between us, we're at a bit of a loss to undersatand the reason for the negative review on this occasion. Maybe you could help us to appreciate what we could have done better for you? In summary, the order, proofing and payment process seemed to run smoothly. During order processing we established from you that the vase wasn't required for presentation until 27 April. With that in mind, we scheduled the engraving of the vase accordingly and despatched to you on on Monday 23 April, with delivery taking place on Tuesday 24 April. Unless we're unaware of another complication with supply / delivery, this all seemed to have been trouble free from our side! Please be good enough to let us have any further comments that would help. Best wishes Tim

Posted 7 years ago

“Trophies and Medals are great, was just disappointed at the extra delivery charge for being in the "Highlands & Islands".”

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Posted 7 years ago

“The badges arrived on time and were as described. The only issue was that when students wear them, the face tilts downwards rather than remain flush against the blazer.”

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Posted 7 years ago

“Good service and value in obtaining engraved metal labels, but my reasons for not giving higher scoring in the 'good' or 'very good' categories are :- I would have liked a greater range of sizes to choose from rather than the very poor range given, and I would like to see a 'cleverer' Website with an actual 'real' impression of the text on the label so one can assess whether text is large/small enough and vary one's input to get the right effect, and I would like a choice of Font, from a small range, and the ability to form itallics Do all those things and my scoring would increase to Very Good, in fact it would go to 'excellent' if there was a box added at that level”

Helpful Report

Posted 7 years ago

Thank you for your comments. Unfortunately commercial reality is such that if we were to offer all the options you suggest the costs of the individual plates would escalate dramatically to a point where no-one would be able to afford to purchase and the website would become impossibly complex. Our engravers are graphics trained and experienced crafts people who produce high quality results. We trust that your budget engraving plates served the purpose.

Posted 7 years ago

“Trophy was delivered on time and was how expected however I requested a copy of the invoice but I had to send an e-mail and then phone twice over 2 weeks in order to receive the invoice.”

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Posted 7 years ago

“Good products exactly what we wanted. On the whole poor communication and an error made with one of the trophy's.”

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Posted 8 years ago

“Although the product was at a good price there were some improvements to the process that I would like to see. There appeared to be no way of specifying the style or size of the engraving or even the particular layout. In addition the base of the trophy had not been engraved as requested. However the company reacted very quickly to this omission.”

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Posted 8 years ago

“Excellent service goods as described. Kept me informed of order progress delighted with goods. Would definately use them again.”

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Posted 8 years ago

“Customer contact good, trophy really quite disappointed, graving especially disappointed as not easy to see”

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Posted 8 years ago

TrophyMaster is rated 4.9 based on 2,427 reviews