TrophyMaster Reviews

Name: TrophyMaster
Address: 4 Wilford Lane West Bridgford, Nottingham
Rating: 4.90

4.9 Rating 2,385 Reviews

98 %

of reviewers recommend TrophyMaster

Company Reviews

Metrics

Info

4.9

Based on 2,385 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About TrophyMaster:

Leading supplier of Trophies, Corporate Awards Gifts and Engraving Services

Visit Website

Phone:

0115 981 5300

Email:

enquiries@trophymaster.co.uk

Location:

4 Wilford Lane West Bridgford
Nottingham
NG2 7QX

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TrophyMaster 5 star review on 5th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought centre discs for trophies which I thought would be plastic but they were stickers! Not value for money at all. Wouldn't buy from there again.”

Helpful Report

Posted 4 years ago

Hello Lorri We're very sorry that you didn't receive what you expected, when you ordered the 10pcs 25mm / 1" metallic foil centre discs from TrophyMaster. These discs are not plastic, as you had clearly anticipated that they would be. However, the description on the product listing for the items that you bought does clearly state that they are "1" Metallic Foil Centres. If you are not happy to use the self-adhesive foil centre discs, please return them to TrophyMaster at our 4 Wilford Lane, NG2 7QX address and we'll provide you with a refund.

Posted 4 years ago

“left message to leave at neighbours which uou confirmed and you didnt”

Helpful Report

Posted 6 years ago

“Refer to Charlie. The picture on the website had not been updated and I was, therefore, sent a different trophy to the one that I ordered!!”

Helpful Report

Posted 6 years ago

“Haven't received my order yet so unable to review”

Helpful Report

Posted 6 years ago

Hi Jean - Very surprised and disappointed to receive a 1 star review from you! Your order 8740/051117/09 was received on Sunday 05 November, with an event date of 27 November given to us. We responded to you by email on Monday 06 November, confirming that we planned to despatch on 14 November, well in advance of your event. Currently, you're order is in process for despatch today (14 November) - delivery to your specified address on 15 November. You will be kept in close contact with your delivery by TrophyMaster and our carrier, DPD Local. Whilst the review email may have arrived with you a little early; considering our efforts to keep you infoirmed of your order progress thus far and that the award will be with you nearly a fornight before your event, a 1 star review does seem somewhat unfair.

Posted 6 years ago

“Despite calling prior to ordering to check products would be available within the tight timeline and despite assurances from staff one of my awards had not arrived on the day required. little regard to the fact this was obviously for a ceremony and the recriminations of one award missing for a category. My award ceremony was saved by a more local suppliers excellent customer service and desire to help. It is that supplier i would use in the future.”

Helpful Report

Posted 7 years ago

Disappointed to receive your totally negative review which seems to be un-reflective of the situation that occurred. As you are surely aware we made every possible effort to try to meet your last minute requirement for awards (ordering on 1pm on Thursday and required for the following Monday). When the initial enquiry was made we were not made aware of your exact requirements and when the online order was placed we responded immediately advising that a change would be required if we were to meet the short lead time. You delayed a decision on the change / engraving until Monday and when we advised that we would prioritize and have the final award ready at 12 noon on Tuesday you emailed back saying that you felt that was cutting it too fine and would have to cancel. We are sorry that we could not meet your requirements on this occasion - we pride ourselves on our service and under the circumstances believe that your review is somewhat unfair..

Posted 7 years ago

TrophyMaster is rated 4.9 based on 2,385 reviews