Tree2mydoor Reviews

Name: Tree2mydoor
Address: Albany Mill, Old Hall Street,, Manchester
Rating: 4.74

4.7 Rating 12,993 Reviews

94 %

of reviewers recommend Tree2mydoor

4.7

Based on 12,993 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tree2mydoor:

The tree gifts company, specialising in a mail order gift service where customers can send individually gift wrapped trees and plants for presents.
Each tree or a plant comes with exclusive greetings card that you personalise at time of order. Choose from miniature established trees to young trees and seed packs to send as gifts that will last for many years to come.

Visit Website

Phone:

01618706368

Email:

hello@tree2mydoor.com

Tree2mydoor 5 star review on 20th April 2025

459

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a rose bush base on their online description. Now that a couple of the flowers have opened, this rose bears absolutely no resemblance to the picture or description on the web page. Instead of being "an abundance of gentle pink flowers", it is more of a cerise colour (see pictures) and it has no smell whatsoever even though the advertisement for it claims it is has a "strong fragrance”. Raise my concern using the email address provided. No response received. Will not use again”

Helpful Report

Posted 5 years ago

“My wife and I were pleased to receive 2 Diamond aniversary roses from you from separate relations on the same day- 1 flourished and one reduced to a twig I tried to contact you but without success as I felt we were due compensation. So that I did not upset the person that sent us the present I had no option but to buy another one from you this is fine however I would not like to recommend you again.”

Helpful Report

Posted 5 years ago

“How about you check your emails...? That’ll show you my current review!!!!!”

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Posted 5 years ago

“Booked a delivery at additional cost, to ensure the gift arrived before 12am as our friends had arranged a lunch at a restaurant at 12/30pm. On the due delivery date, I received an e -mail to say the present would arrive between 14/30hrs and 15/30 hours. I had to stay behind and wait for the delivery. A very real disappointment.”

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Posted 5 years ago

“The rose bush I ordered for my sister's Pearl Wedding was not in good condition when delivered on a date I hadn't arranged. My brother-in-law contacted you and subsequently another rose bush was delivered in better condition. However, your customer service team were eager to blame the van driver about the delivery when it was quite clear the rose bush had been delivered correctly.”

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Posted 5 years ago

“I didn't receive my message won't be already from here again”

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Posted 5 years ago

“I ordered a Golden Wedding anniversary rose which came at the scheduled time. But the rose was not a bush rose as per your advert it was a very small floribunda rose. I phoned up and was told that the growers did not have a Golden Wedding rose as advertised instead they substituted the small floribunda rose which was totally unacceptable. At the last minute I had to go and buy another bush rose from a local garden centre which was considerably bigger and nicer also a lot cheaper because I was going to a celebration party. Why was I not informed that you did not have the correct bush rose and given me the option and time to look else where??”

Helpful Report

Posted 6 years ago

“I was not happy with my purchase. It was a surprise 60th wedding anniversary present for my parents . Two cards arrived, no message so they didn’t know who the gift was from. The rose bush looked nothing like the picture. Have emailed. No response. Not impressed”

Helpful Report

Posted 6 years ago

“I wish I’d shopped around. I bought a rose tree for my friends. I paid extra for nominated day delivery but was not given this option during the checkout process. Customer service was dismissive and patronising. I should have cancelled the order there and then. When the order arrived, my gift message was missing so my friends had no idea who has sent it. They also received a blank greetings card. I do not recommend using this company. They get the basics wrong and refuse to accept responsibility when issues occur.”

Helpful Report

Posted 6 years ago

“Was a real shame that i ordered an apple tree for a funeral, it needed to be a bramley as the intention was that it was apples for cooking in memory of a lady who liked apple and blackberry crumble. I was emailed to say it was out of stock and before i had a chance to contact you you issued another tree. This was very unfortunate as i specifically wanted a cooking apple tree.”

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Posted 6 years ago

“This tree arrived with no buds or leaves. It was totally bare and looked like burnt twigs. It was wholly unsuitable as a 30th wedding anniversary gift.”

Tree2mydoor 1 star review on 10th April 2019

Helpful Report

Posted 6 years ago

Hi Julie, We dispatch our roses for the current growing season. These are freshly potted roses which are of extremely high quality. Please be rest assured you have received a rose bush that will last for years to come. Best Regards, Jamie

Posted 6 years ago

“Unable to deliver on specified day, then left outside of wrong house Would not use again”

Helpful Report

Posted 6 years ago

“Not impressed - I paid extra for specific delivery date for a specific anniversary date, and received an email the day before saying they couldn't honour this and they therefore delivered the day after.”

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Posted 6 years ago

“Was told parcel was unable to be delivered as no one in. However, parcel had been left on doorstep in full view of road - could have been taken by anyone. Sent complaint and heard nothing back.”

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Posted 6 years ago

“I ordered a gooseberry tree for my mums birthday, which fell on Monday 15th October. The despatch date given to me was Tuesday 16th which I accepted. By Thursday, the item had still not been delivered. I contacted tree2mydoor and got a prompt reply back that the courier had lost it and not informed anyone. They stated they would send a new one out. It is now Monday 22nd and the tree has still not arrived- one week after my mums birthday. The good has gone out of it now, as I’ve had to ask her everyday if anything has arrived”

Helpful Report

Posted 6 years ago

“I am very dissatisfied with the service I have received as I ordered and paid for a red oak tree in August which has still not been delivered, and I have been given no indication of when it is likely to be available. The website said the tree, which I ordered for a milestone birthday for my brother, was in stock and could be delivered in a few days. It was not. Further delivery days were promised then not adhered to and each time I had to contact the company to find out what had happened. I now want a clear indication of when the red oak tree is likely to be available, and if this is not before the end of November, I would like a full refund. At no point has a refund been offered or an apology made for the misinformation repeatedly supplied.”

Helpful Report

Posted 6 years ago

“Place the order in August, charged my card and I had to do all the pursuing to ensure that I was refunded, which still hadn’t been delivered the case today”

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Posted 6 years ago

“The rose was delivered in a beaten up box .heard nothing back from them as promised”

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Posted 6 years ago

“I ordered this for my mother in law after both parents passed away this year. The rose bush arrived dried out and flower heads dead. Wont order again”

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Posted 6 years ago

“The presentation of the tree, celebrating our dear friends' golden wedding anniversary, left me speechless. Wrapped in green and not gold!”

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Posted 7 years ago

Tree2mydoor is rated 4.7 based on 12,993 reviews