Tree2mydoor Reviews

Name: Tree2mydoor
Address: Albany Mill, Old Hall Street,, Manchester
Rating: 4.74

4.7 Rating 12,993 Reviews

94 %

of reviewers recommend Tree2mydoor

4.7

Based on 12,993 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tree2mydoor:

The tree gifts company, specialising in a mail order gift service where customers can send individually gift wrapped trees and plants for presents.
Each tree or a plant comes with exclusive greetings card that you personalise at time of order. Choose from miniature established trees to young trees and seed packs to send as gifts that will last for many years to come.

Visit Website

Phone:

01618706368

Email:

hello@tree2mydoor.com

Tree2mydoor 5 star review on 20th April 2025

459

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a silver anniversary rose bush, received a diamond one. Supposedly sent the correct one out only to receive a label for the same diamond anniversary.”

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Posted 8 years ago

“A condolences plant was sent without its card. I was told that the card was being sent out the next day, but it's been two days and it still hasn't arrived. They didn't even have the decency to call me. Absolutely careless.”

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Posted 8 years ago

“The rose was to be delivered the day after my order, a week later it still hasn't arrived”

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Posted 8 years ago

“I specifically asked for the gift to be delivered on 14th Feb, my wife and my 4 yr anniversary- instead, it arrived yesterday ... she opened box. surprise ruined and now I have no gift for anniversary or valentines”

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Posted 8 years ago

“As I write this it is 1500 hrs on Sat 28th Jan. I ordered a red love apple tree for my wife's birthday which is tomorrow. 29th Jan. On 25th Jan. The order acknowledgement confirmed delivery on 27th Jan. I am now looking at going to purchase something else as it doesn't look like the tree will arrive on time!!!!! EXTREMELY DISAPPOINTED.NOT ACCEPTABLE. I WILL NOT BE ORDERING FROM YOU AGAIN!!!!”

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Posted 8 years ago

“I'm furious that you don't specify anywhere that the courier you use requires a signature. So, without knoqwing this I left a note on my door to say please leave in porch (in additon to selecting the option 'leave with a neighbour' upon purchasing through the website) - the courier did not leave the gift and has returned in to the depot. As it's for a special anniversairy (which is tomorrow - a saturday so they can't redeliver!!)) I have no choice but to pay for a taxi to the depot from my work in my lunch break even though I've paid fro premium delivery. Can't you use a courier with a bit of common sense - or why have the option to leave with a neighbour if this is not an option. Extremely disspointed, and I don't even have the item.”

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Posted 8 years ago

“Was not impressed by my purchase and getting the wrong card too!”

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Posted 8 years ago

“This order was a gift for friends. Unfortunately they missed the first delivery so called to re-arrange the following day. It never arrived, so they called the delivery company only to be told that it was returned to sender due to damage. Neither myself or my friends were informed about this. They called up the company to re-arrange a new delivery date and 10 days later, still no tree.”

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Posted 8 years ago

“First order supposed to arrive yesterday in time for wedding anniversary today. Nothing. Website tracking just says 'dispatched' and customer services finished for Xmas. Not impressed”

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Posted 8 years ago

“Tree is substandard and totally overpriced for a weedy, thin tree which bore no resemblance to the photo on your website. I even had to pick off dead oak leaves from another (oak?) tree which you clearly couldn't be bothered to remove. For the premium price of £65 I expect a premium quality product which has been prepared with at least a little care. I shall be contacting you for a refund.”

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Posted 8 years ago

Oh no! It looks like you were sent the wrong tree, apologies for this. We will get it resolved right away for you and will be in touch via email. Once again, sorry about the mix up. Tree2mydoor Team

Posted 8 years ago

“Disappointing product, pests on tree, no nice wrapping. Delivered in smashed boxes. Waiting to hear back....”

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Posted 8 years ago

“I ordered a rose bush on 12 Oct for delivery on 14th. It was not delivered. The delivery company claims it delivered on 14th but there was no answer. Since the item was being delivered to a convent where there are 8 people living, I find this hard to believe! Now I've been told it will be delivered tomorrow (19th). This is not good enough. The celebration was on Saturday 15th. I have been offered no compensation and will not use your company again.”

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Posted 8 years ago

“Very poor service. Did not deliver on requested day meaning a birthday present was late. Poor communication and despite 2 phonecalls to chase (including a promised callback that never happened) still no progress. Will not be ordering from this company again.”

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Posted 9 years ago

“As I understand it ...the delivery has not been made yet ...my son said there was a note left to say that delivery had been attempted but no information as to where the gift was left or where he can collect it .He plans to ring the office on Monday for information .”

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Posted 9 years ago

“The 25th Anniversary rose bush that I ordered to be delivered on the 11th May was not delivered - please respond asap as to what happened and advise when the delivery might take place.”

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Posted 9 years ago

Hello, it looks like your rose was delivered on time. Can you get in touch via email and we can help you?

Posted 9 years ago

“I bought a tree as a wedding gift for a colleague. It was supposed to come gift wrapped. Instead it cam without gift wrap and with lots of dead foliage. I send an email to customer service explaining the problem and received no response at all. One very disappointed customer, particularly as it was quite an expensive gift.”

Helpful Report

Posted 9 years ago

Hello, thank you for your feedback. We did not receive an email from you, so can you please get in touch by emailing care@tree2mydoor.com and we will help to resolve for you?

Posted 9 years ago

“I've not had my tree yet, as it's currently out of stock! This was not the case when I placed and paid for my order, and was allowed to select my delivery date. Very disappointed with their customer service. I'm told my tree will be shipped in from Italy, and I've now arranged by phone, a new delivery date. I've waited 3 days for someone to confirm my date by email, and still nothing. Of course my tree might well be amazing when I eventually get it, but I will not be using this company again!”

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Posted 9 years ago

“I ordered a bay tree to be delivered last Friday.it was for a 30th birthday present .much to my embarrassment it didn't arrive.Irang on Monday spoke to the person with whom I placed my order, he did admit that he had forgotten to put the order through. I feel this is not good enough and let down sue Hackett”

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Posted 9 years ago

“Have not even received the goods yet and paid for faster delivery!!”

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Posted 9 years ago

“Ordered a 2015 coin but received 2016 coin”

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Posted 9 years ago

Hi Jamie. On the coin page it states that the coins will be struck in the year of purchase. As the coin was ordered in 2016 that is the year it has on it. We have not had the option of buying 2015 coins since January. If you have seen 2015 on the website, could you be so kind as to point me in the right direction? Many kind regards, Tree2mydoor

Posted 9 years ago

Tree2mydoor is rated 4.7 based on 12,993 reviews