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Tree2mydoor Reviews

4.7 Rating 12,323 Reviews

94 %

of reviewers recommend Tree2mydoor

Company Reviews

Product Reviews

4.7

Based on 12,323 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tree2mydoor:

The tree gifts company, specialising in a mail order gift service where customers can send individually gift wrapped trees and plants for presents.
Each tree or a plant comes with exclusive greetings card that you personalise at time of order. Choose from miniature established trees to young trees and seed packs to send as gifts that will last for many years to come.

Visit Website

Phone:

01618706368

Email:

hello@tree2mydoor.com

Tree2mydoor 5 star review on 29th April 2024

Tree2mydoor 5 star review on 29th April 2024

Tree2mydoor 5 star review on 29th April 2024

Tree2mydoor 5 star review on 11th April 2024

Tree2mydoor 5 star review on 10th April 2024

Tree2mydoor 5 star review on 10th April 2024

Tree2mydoor 5 star review on 27th March 2024

413

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tree to my door! More like twig to my door!!”

Posted 3 years ago

“If I could give no stars I would! My tree never turned up and I can’t get through to anyone! No one responds to emails. It was hard enough passing a loved one, but this was going to help. It never turned up!”

Posted 3 years ago

“Appalling customer service. I urge potential customers to read the 1 star reviews before purchasing to see how the company deals with matters when things don't go well. I ordered a lemon tree as a Christmas present, paying a premium for a specified delivery date. They failed to deliver until New Year's Eve. I was informed of the delay very close to the delivery date, when all xmas delivery dates had passed and shops were closed. Their 'offer' (my statutory right) was a refund or to accept the delay. They have refused to even refund the premium delivery charge for a service they did not provide! Terrible way to treat customers when you are in breach of contract”

Posted 3 years ago

“Have not received my trees and have had no communication To explain why. Have sent e mails and sent a message on your chat line. Intend to complain to consumer watchdog and on Twitter.”

Posted 3 years ago

“I paid for next day delivery it was on a Saturday and allowing for weekend it still took until Wednesday before it was delivered. Not good”

Posted 3 years ago

“Ordered four items only 2 arrived.hsve emailed twice and had no response.”

Posted 3 years ago

“Thanks to you”

Posted 3 years ago

“Tree did not arrive as requested. I believe it’s still decomposing in it’s packaging at DPDs Birmingham a week later. Card did. It arrive either. Total waste of time and money. Have emailed them but as of today’s date received no response regarding a refund.”

Posted 3 years ago

“failed to deliver even though next day delivery paid. Refund was given promptly.”

Posted 3 years ago

“Shocking delivery. Repeatedly delayed. Tree in ‘van’ over a week. Messages not returned...”

Posted 3 years ago

“Hi My rose bush arrived only last week for my parents golden wedding anniversary and the leaves have already fallen off. It’s the golden wedding indoor rose planted bouquet Can someone please help”

Posted 3 years ago

“My Plant hasn't been delivered with no explanation 😢”

Posted 3 years ago

“you send me different rose, and i call and send email your staff told me its same, but i am sure its not same one i ordered iwill attached the photo of my rose”

Posted 3 years ago

“Not what ordered. A lovely quality rise delivered but was not the rose ordered, they took the opportunity to deliver an alternative because they were out of stock. When questioned Jamie assured me that he the rose was the one ordered but plainly not. Very unhappy.”

Posted 3 years ago

“I ordered a goose bury tree as a present for my mum just under three weeks ago. The money was taken on the day I ordered it but the tree has still not been delivered. After leaving many messages I finally spoke to them on Thursday and was told they had tried to delivered it but they did not know where it was now and I would get a call back after he spoke to the courier - I have heard NOTHING back since Thursday I have just left another message. I could have bought the tree from my local nursery and given it to her on the same day - I thought it would be lovely for her to receive it as a surprise gift. I take it this tree will never turn up and I am £27.00 out of pocket and my mum is still owed a present. Disgusting service and Zero help from customer care.”

Posted 3 years ago

“Not delivered on time Great shame as it was for a birthday”

Posted 3 years ago

“I ordered on the above website for a Thursday delivery, it never arrived, contacted customer services on Friday they said would definitely arrive that day. Contacted the company again at 4.30 expressing my concerns. I was told then it would not arrive and would rearrange for Saturday. It arrived Saturday.”

Posted 3 years ago

“Special 60th anniversary gift on a specified day to relatives ‘was lost’ !! How can we be asked here if we want to review the items that neither us nor our relatives have ever even seen?”

Posted 3 years ago

“Summer citrus food was not delivered.”

Posted 3 years ago

“Paid £28 for the rose and £8 delivery. It was the smallest rose you ever did see... package wrap was good... let’s hope it increases in size in the near future...?”

Posted 3 years ago

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Tree2mydoor is rated 4.7 based on 12,323 reviews