I ordered a goose bury tree as a present for my mum just under three weeks ago. The money was taken on the day I ordered it but the tree has still not been delivered. After leaving many messages I finally spoke to them on Thursday and was told they had tried to delivered it but they did not know where it was now and I would get a call back after he spoke to the courier - I have heard NOTHING back since Thursday I have just left another message. I could have bought the tree from my local nursery and given it to her on the same day - I thought it would be lovely for her to receive it as a surprise gift. I take it this tree will never turn up and I am £27.00 out of pocket and my mum is still owed a present. Disgusting service and Zero help from customer care.