Appalling customer service. I urge potential customers to read the 1 star reviews before purchasing to see how the company deals with matters when things don't go well. I ordered a lemon tree as a Christmas present, paying a premium for a specified delivery date. They failed to deliver until New Year's Eve. I was informed of the delay very close to the delivery date, when all xmas delivery dates had passed and shops were closed. Their 'offer' (my statutory right) was a refund or to accept the delay. They have refused to even refund the premium delivery charge for a service they did not provide! Terrible way to treat customers when you are in breach of contract