Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.57

4.6 Rating 781 Reviews

90 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 781 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

0203 941 6101

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Travertine Store 5 star review on 20th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely stone but terribly small samples , unfortunately too pale in colour for what we req .”

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Posted 1 month ago

“Tx for samples Very efficient and well packed”

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Posted 1 month ago

“The product and price looked perfect for my porch but an order was unfortunately not placed because I only needed 3 packs and the delivery cost was considerably more than the price of the travertine.”

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Posted 5 months ago

Dear Mr Antell, we hope you are well. We believe you are confusing us with possibly another tile company, the only order we have received from you was for a sample through our website, this was shipped to you the next working day and was delivered via Royal Mail 3 days after shipment. We have never received an actual order from yourself. For future reference, we have no minimum order limit, this can be tested by simply inputting a single tile of any of our products in to your basket, which you can then place an order for. Stay well With regards

Posted 5 months ago

“Easy to order and arrived on time. Quality of the tiles is excellent and the colour is as expected. A few of the corners are slightly chipped, therefore care will need to be taken to select these for cutting where a whole tile is not required. Delivery company was good about coordinating delivery time.”

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Posted 6 months ago

“Helpful and easy to do business with, many thanks”

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Posted 11 months ago

“The response and service I have received is very good. I am trying to match some tiling with existing and unfortunately, the samples weren't quite near enough to proceed with.”

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Posted 1 year ago

“The tiles look the part go on well only complain seems to be 1 broken tile in half the boxes says check on delivery but who's really goin to do that but other than that I'd recommend and will use again”

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Posted 1 year ago

“Bought honed and filled travertine mosaic tiles which seem to have disappeared from all major homeware stores (smoother than the tumbled version) and I wanted to match others in another room. Pleasant and helpful phone support. Also contacted by delivery company with option of two delivery dates and all went well. Very expensive delivery charge but this was the only way of getting the tiles I wanted.”

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Posted 1 year ago

“Product looking great. Was missing a tile stone from my order. The answer was they send everything, not even bother to listen me. The delivery guy probably not the best day for him.”

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Posted 1 year ago

“Easy to use website and delivery quick”

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Posted 1 year ago

“Although yet to be laid I can testify that the arrived promptly and visibly in excellent condition. The colour variation and style are better than I could have hoped. Love them.”

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Posted 1 year ago

“I ordered sample tile before ordering more tiles. Customer service was very helpful What lets the side down is the courier. Got updates of the tiles being despatched and that we would be contacted beforehand to arrange delivery. Driver just turned up with the tiles, just as well we were in”

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Posted 1 year ago

“It would have been good if arrangements could have been made to get the lorry to the property rather than the builder having to act as intermediary and the customer also having to carry the tiles into the property.”

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Posted 2 years ago

“The tiles are indeed what we need. Sadly one arrived cracked, but as we ordered more than we need I haven't been in touch about it until now. Jo in the office was very helpful when we ordered the tiles.”

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Posted 2 years ago

“Great product at a good price, helpful service, efficient and informative - lots of general tile places sell travertine tiles, but they tend to not have the specialist knowledge about stone floors etc. We were really happy with the product and service received from Travertine and would be happy to recommend them!”

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Posted 2 years ago

“Good service and was able to get the tiles we needed to complete a project. Paid for net day delivery, but courier took an extra day as it was over a weekend. Everything worked out in the end and the tiles match existing ones”

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Posted 2 years ago

“As described on the website. No problems.”

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Posted 2 years ago

“Great product, good price. Good communication about deliveries. Slight issue about clarity of size of delivery vehicle. Of two orders, first came on a 7.5 tonne truck (great) and the second on an 18 tonner - not so great for a residential delivery.”

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Posted 2 years ago

“I would have given them 5 stars if not the astronomic delivery charge.I only needed one square meter pack costing £ 24.99 for a domestic use but had to pay about £ 50 delivery charge as if I was trader/ supplier.I rang the office trying to negotiate but they were not flexible.Otherwise good product and service”

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Posted 2 years ago

“Good value for small square tumble marble tiles. Only being laid this week so not sure what they will look like in situ. Can send in a photo when it is all finished. Being used everywhere in a wet room for a guest bedroom.”

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Posted 2 years ago

Travertine Store is rated 4.6 based on 781 reviews