Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.57

4.6 Rating 882 Reviews

89 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 882 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email

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Phone:

0203 941 6101

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Travertine Store 5 star review on 25th August 2024

VALERIE ELLIS

Travertine Store 5 star review on 9th June 2024

PAULA EDWARDS

Travertine Store 5 star review on 20th October 2023

REX DURHAM

Travertine Store 5 star review on 9th December 2022

KATIE LEE

Travertine Store 5 star review on 12th December 2021

Customer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I requested a sample tile and one was sent promptly post free. I was very pleased with their service.”

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Posted 2 days ago

“Prompt service, quality products!”

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Posted 1 week ago

“Really pleased with the service and tiles i purchased. Rang up and placed order over the phone, really nice service from the man who answered. Great price for the quality of tile too.”

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Posted 1 week ago

“Tiles came damaged. Only managed to salvage a few but because they weren’t checked on delivery, they wouldn’t replace. Mostly our fault but make sure you check your items fully!”

Travertine Store 1 star review on 13th July 2026

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Posted 3 weeks ago

We're sorry to hear your tiles were damaged. Your order consisted of two packs of tiles, securely wrapped in clear shrink wrap before dispatch. As the damage was reported the day after delivery, rather than to the third-party driver at the time of delivery, and the delivery photo shows no visible damage, we're unfortunately unable to determine when the damage occurred or pursue a claim with the haulier. Despite this, we offered a partial refund as a gesture of goodwill. We always recommend checking deliveries on arrival. We appreciate your advice to other customers to inspect their deliveries thoroughly on arrival, as reporting any issues immediately to the driver gives us the best opportunity to resolve them quickly with the courier. We're sorry your experience did not meet expectations and appreciate you taking the time to leave your feedback. Thank you for your feedback.

Posted 3 weeks ago

“Excellent prompt service with helpful advice from staff.”

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Posted 1 month ago

“Only had samples but service was quick and efficient”

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Posted 1 month ago

“Purchased 28 m2 of classic travertin for a kitchen floor.All the ordering and delivery process was prompt and well organized. The travertin looks very nice .there were no breakages inside the pallet,very happy with the purchase.”

Travertine Store 5 star review on 17th June 2026

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Posted 1 month ago

“Absolutely excellent service delivered within 3 days can’t recommend enough”

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Posted 2 months ago

“Great product. Simple ordering process, arrived on time and the after sales support for product questions was spot on!”

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Posted 2 months ago

“Excellent service and great communication throughout. I made a mistake placing my order and it was rectified promptly by the team. Tiles arrived in pristine condition and well packaged. I would use this company again”

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Posted 2 months ago

“Lovely samples, well presented and ordered”

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Posted 3 months ago

“The website was easy to use , i found exactly what i wanted at a great price , when it arrived it was packaged well no broken tiles and they are lovely thank you”

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Posted 3 months ago

“Ordered some samples! Lovely product and will definitely be ordering when we get to the point of requiring them”

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Posted 4 months ago

“The Travertine store were very accommodating in my search to match pre existing tiles from 2006 They have a considerable selection of variations to choose from so I ordered 6 samples. I managed to find a good match and was able to order 4 tiles I opted to collect from Bicker Lincolnshire rather than pay the £77.00 haulage costs. 80 minutes each way was no hassle!”

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Posted 4 months ago

“Easy to use website, good quality mosaic tiles and on-time delivery. Would recommend.”

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Posted 4 months ago

“Excellant customer service from the Travertine store. From ordering to a last minute change of my delivery requirements they pulled it out the bag. Thank you to all staff involved. Would highly recommend for quality of product and service.”

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Posted 4 months ago

“The tiles turned up on time and were packed very well with out any breakages.”

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Posted 5 months ago

“I never received the product!”

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Posted 5 months ago

Dear Ms Bridgman Thank you for bringing this to our attention. We’re sorry to hear that the sample you requested did not reach you. All of our samples are dispatched promptly from our side using a third-party postal service, and while delays or losses are unfortunately outside of our direct control, we always want to help resolve situations like this as quickly as possible. We were, however, disappointed to see a negative review before we had been contacted and allowed to assist or resend your free sample for you. We’re always happy to put things right when delivery issues occur. If you’re still interested, we would be glad to arrange for another sample to be sent or discuss an alternative solution with you. Please let us know how you would like to proceed — we’re here to help. Kind regards, Customer Support Team

Posted 5 months ago

“thank you i did receive the tiles but had expected a regular size tile.”

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Posted 6 months ago

“Product was superb, arrived really quickly and was a great price.”

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Posted 6 months ago

Travertine Store is rated 4.6 based on 882 reviews