Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.57

4.6 Rating 853 Reviews

89 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 853 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

0203 941 6101

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Travertine Store 5 star review on 25th August 2024

VALERIE ELLIS

Travertine Store 5 star review on 9th June 2024

PAULA EDWARDS

Travertine Store 5 star review on 20th October 2023

REX DURHAM

Travertine Store 5 star review on 9th December 2022

KATIE LEE

Travertine Store 5 star review on 12th December 2021

Customer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered Samples and they arrived very quickly we will be ordering the Travertine tiles very soon from them”

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Posted 15 hours ago

“Customer service were fantastic at answering all my daft questions! They happily delayed the delivery of my order to a date that suited me (within reason) and, overall, nothing was too much trouble. I have not received the fulkl delivery as yet and can com,ment on that later but, to this point, the sample quality was first class, the service has matched that level. Thank you”

Helpful Report

Posted 1 week ago

“I bought 400 x 400 Brazilian black from you as a previous supplier provided the same for cheaper but I wasn’t happy with the accuracy of the sizing from the previous supplier coming in sizes 400 to 402 and quite a large variation in thickness. Yours are all exactly 400 and less variation on thickness so worth paying the extra to make the job easier and better”

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Posted 2 weeks ago

“Happy with the sample. Will be ordering the tiles soon.”

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Posted 3 weeks ago

“I ordered sample tiles, despatched and received very promptly.”

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Posted 3 weeks ago

“Excellent service from initial contact to delivery Many thanks”

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Posted 1 month ago

“Samples received promptly thank you (one of very few companies that offer this service) which has been very beneficial so I’ll be placing an order with Travertine Store.”

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Posted 1 month ago

“Good product, delivery on time, polite and efficient driver”

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Posted 2 months ago

“Quick to send samples, and follow up purchase was quick easy and well priced. Courier went the extra mile to be helpful and efficient. All in all a great service”

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Posted 2 months ago

“Tiles delivered were a different colour to those originally supplied. I accepted I may not be able to return the tiles as travertine is a random product, but despite writing several very courteous and polite emails to the store requesting help with tiles that will suit my floor As originally supplied by The Travertine Store - these emails are just ignored. V disappointing. I also explained that at least one tile was broken, and accepted that too, not even an acknowledgment - I wouldn’t treat a paying customer in this way.”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We sincerely apologise that your emails got missed and would like to resolve this problem for you. Could you please supply us with photos of the tiles you're wanting to match and I will check with the warehouse team to see what we can best match for you?

Posted 2 months ago

“Great service supplying the sample and the resulting order afterwards. Would recommend highly.”

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Posted 2 months ago

“I phoned the store first to get more info, the guy could not have been more helpful. I ordered samples and they came the following day!!. Great service thanks”

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Posted 2 months ago

“My wife found you on the net and we looked at your prices and delivery and the history of your company. We have wanted to replace our kitchen and the floor for years. B&Q used to have the tile we liked but no longer stock it. Then we found you. We love the feel of travertine tiles and it reminds us of Italy our favourite destination. So we ordered some samples and I think we have a winner. When we are ready we will order from you. Definitely recommend anyone to check them out and order some samples. The quality is excelent and they arrived quickly.”

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Posted 2 months ago

“Our travertine samples arrived quickly and looked good but unfortunately they were not quite right for us.”

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Posted 3 months ago

“Thankyou but wrong colour”

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Posted 3 months ago

“Ordered samples very quick delivery Excellent customer service really nice quality product”

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Posted 3 months ago

“Prompt and effective service.”

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Posted 3 months ago

“Very good company to deal with.”

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Posted 3 months ago

“I was very impressed with the quality of the large tiles. Unfortunately, one tile was broken, which could not be seen and therefore reported at time of delivery, and you used your terms of delivery to avoid sending a replacement, although you did offer a refund for the damaged tile.”

Helpful Report

Posted 4 months ago

Hello again Mr Collyer It will not be possible to ship a single tile and guarantee it will arrive intact, as multiple tiles help support each other during haulage. As a result, we have offered you a full refund for the broken tile in this case, even though it is still considered usable for off-cuts during an installation. Naturally, we value any feedback that might help us provide our clients with better services. However, in this particular instance, we are perplexed by your star rating because we are unsure how much better we could have done in this situation. Therefore, we will provide a complete refund for the damaged item. Thank you again for your order with us.

Posted 4 months ago

“Once we had established that our order could be delilvered, even though we had gravel and lived on a single lane, the rest was great, including the delivery guy who couldn't of done enough for us. The Sandstone is stunning and looks great in our bathroom.”

Helpful Report

Posted 4 months ago

Travertine Store is rated 4.6 based on 853 reviews