Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.56

4.6 Rating 847 Reviews

89 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 847 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

0203 941 6101

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Travertine Store 5 star review on 25th August 2024

VALERIE ELLIS

Travertine Store 5 star review on 9th June 2024

PAULA EDWARDS

Travertine Store 5 star review on 20th October 2023

REX DURHAM

Travertine Store 5 star review on 9th December 2022

KATIE LEE

Travertine Store 5 star review on 12th December 2021

Customer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Samples received promptly thank you (one of very few companies that offer this service) which has been very beneficial so I’ll be placing an order with Travertine Store.”

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Posted 1 week ago

“Good product, delivery on time, polite and efficient driver”

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Posted 2 weeks ago

“Quick to send samples, and follow up purchase was quick easy and well priced. Courier went the extra mile to be helpful and efficient. All in all a great service”

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Posted 2 weeks ago

“Tiles delivered were a different colour to those originally supplied. I accepted I may not be able to return the tiles as travertine is a random product, but despite writing several very courteous and polite emails to the store requesting help with tiles that will suit my floor As originally supplied by The Travertine Store - these emails are just ignored. V disappointing. I also explained that at least one tile was broken, and accepted that too, not even an acknowledgment - I wouldn’t treat a paying customer in this way.”

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Posted 3 weeks ago

Thank you for your feedback. We sincerely apologise that your emails got missed and would like to resolve this problem for you. Could you please supply us with photos of the tiles you're wanting to match and I will check with the warehouse team to see what we can best match for you?

Posted 2 weeks ago

“Great service supplying the sample and the resulting order afterwards. Would recommend highly.”

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Posted 1 month ago

“I phoned the store first to get more info, the guy could not have been more helpful. I ordered samples and they came the following day!!. Great service thanks”

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Posted 1 month ago

“My wife found you on the net and we looked at your prices and delivery and the history of your company. We have wanted to replace our kitchen and the floor for years. B&Q used to have the tile we liked but no longer stock it. Then we found you. We love the feel of travertine tiles and it reminds us of Italy our favourite destination. So we ordered some samples and I think we have a winner. When we are ready we will order from you. Definitely recommend anyone to check them out and order some samples. The quality is excelent and they arrived quickly.”

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Posted 1 month ago

“Our travertine samples arrived quickly and looked good but unfortunately they were not quite right for us.”

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Posted 1 month ago

“Thankyou but wrong colour”

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Posted 2 months ago

“Ordered samples very quick delivery Excellent customer service really nice quality product”

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Posted 2 months ago

“Prompt and effective service.”

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Posted 2 months ago

“Very good company to deal with.”

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Posted 2 months ago

“I was very impressed with the quality of the large tiles. Unfortunately, one tile was broken, which could not be seen and therefore reported at time of delivery, and you used your terms of delivery to avoid sending a replacement, although you did offer a refund for the damaged tile.”

Helpful Report

Posted 2 months ago

Hello again Mr Collyer It will not be possible to ship a single tile and guarantee it will arrive intact, as multiple tiles help support each other during haulage. As a result, we have offered you a full refund for the broken tile in this case, even though it is still considered usable for off-cuts during an installation. Naturally, we value any feedback that might help us provide our clients with better services. However, in this particular instance, we are perplexed by your star rating because we are unsure how much better we could have done in this situation. Therefore, we will provide a complete refund for the damaged item. Thank you again for your order with us.

Posted 2 months ago

“Once we had established that our order could be delilvered, even though we had gravel and lived on a single lane, the rest was great, including the delivery guy who couldn't of done enough for us. The Sandstone is stunning and looks great in our bathroom.”

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Posted 2 months ago

“Delivery very fast and the delivery person was a cheerful chap. The tiles are exactly what I ordered and true to the picture on the website. I would recommend this company.”

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Posted 3 months ago

“Responsive”

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Posted 3 months ago

“Samples arrived fairly quickly.”

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Posted 4 months ago

“The tiles have not arrived!”

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Posted 4 months ago

Dear Mr Walker, firstly thank you for your interest in our products. All sample orders are shipped via Royal Mail, and we depend on their excellent customer service to deliver them. Sadly, samples do occasionally go misplaced in the mail. However, we reissue samples using the fastest Royal Mail service when our customers do get in touch with us. Regretfully, on this occasion, a customer chose to leave a negative review instead of contacting us directly. We will resend your samples for you. We send over 400 samples a week and sincerely hope that other customers who receive their samples will leave positive feedback. With sincere regards

Posted 4 months ago

“Nice price. Nice colour. Quick service. But my plumber told me that on that damaged bathroom floor travertine may break. So I was forced to keep looking.”

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Posted 5 months ago

“Nice quality delivered in a timely manner, only a few breakages which is to be expected with a travertine. Will be back.”

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Posted 5 months ago

Travertine Store is rated 4.6 based on 847 reviews