Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.57

“I've sent a separate note to Hana to thank her for her help in sorting our purchase. She found us a suitable tile for the job and arranged prompt delivery. I could not have asked for better service.”

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Posted 5 hours ago

“I just needed some tiles for renewing my bathroom and found I could still get replacement tiles. I spoke to very helpful lady and got samples. I ordered 16 tiles and the delivery charge was more expensive than the cost of the tiles... but what to do. The delivery seemed very complicated but all worked out in the end and the driver was super helpful and deposited in my garage. Ordering online was a little complicated”

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Posted 1 week ago

“Received lovely samples very promptly. Excellent service.”

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Posted 1 week ago

“Tried to order my tiles by phone as needed advice on the quantity of adhesive, grout etc. required, but the gentleman I spoke to was not at all keen to talk and kept suggesting that I could do it all on line. Their website would calculate the amounts I will needed (fingers crossed!) So reluctantly, and feeling somewhat disappointed, I ordered the tiles needed, but the incorrect the size!! Distraught! What a nuisance, to put it mildly. Informed the tiling company and the delivery company immediately. What a farce that turned into. One telling me one thing, the other telling me something else entirely. Twice expected the tiles to be collected, but eventually told that they can't be because the directive needs to come from the tile company who are telling me I need to contact the delivery company direct! Meantime I have a huge pallet sat outside my front door, which opens out onto the street! Hopefully it will be resolved next week . . . ?”

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Posted 1 week ago

Dear Ms Blades, There seems to be some misunderstanding regarding the telephone conversation you had with our colleague. During the call before placing your order online, you thanked him several times for his helpfulness in answering all your questions and for the guidance he provided. We appreciate that this part of your feedback may have been influenced by the frustration of receiving items in the wrong size. When you informed us that you had ordered the wrong size tiles, we immediately obtained and forwarded your local depot information to you so that your returns could be arranged directly through them swiftly. You subsequently placed another order online for the correct size tiles, which we processed and dispatched for you. When we were contacted by the hauliers after attempting to book in your new order delivery day with you, being informed of your intention to also return your original order, we informed them that you wished to arrange the return yourself and would speak with your local depot, as this had previously been explained to you and confirmed by you. Respectfully, we were not made aware that you expected us to arrange the return of the original items. As a responsible seller, whenever an error is made by our sales or warehouse team, we always aim to resolve the matter as quickly as possible, making the necessary arrangements with our hauliers and customers. However, when an incorrect order is placed by a customer, which was the case here, unfortunately, the responsibility for arranging the return of the items rests with the customer. However, upon realising that this was not your understanding, and in order to ensure that we provided you with the best possible service, we agreed to arrange the return through our hauliers instead. The condition of this arrangement was that the return haulage fees would be payable by you. We understand that you may be unhappy with these charges. However, suppliers such as ourselves cannot reasonably be expected to accept responsibility for, or absorb, additional haulage costs resulting from an error made by a customer. We trust this clarifies the circumstances surrounding your order and the return arrangements. Kind regards, Customer Service Team

Posted 1 week ago

“Tried to order my tiles by phone as needed advice on the quantity of adhesive, grout etc. required, but the gentleman I spoke to was not at all keen to talk and kept suggesting that I could do it all on line. Their website would calculate the amounts I will needed (fingers crossed!) So reluctantly, and feeling somewhat disappointed, I ordered the tiles needed, but the incorrect the size!! Distraught! What a nuisance, to put it mildly. Informed the tiling company and the delivery company immediately. What a farce that turned into. One telling me one thing, the other telling me something else entirely. Twice expected the tiles to be collected, but eventually told that they can't be because the directive needs to come from the tile company who are telling me I need to contact the delivery company direct! Meantime I have a huge pallet sat outside my front door, which opens out onto the street! Hopefully it will be resolved next week . . . ?”

Helpful Report

Posted 1 week ago

Dear Ms Blades, There seems to be some misunderstanding regarding the telephone conversation you had with our colleague. During the call before placing your order online, you thanked him several times for his helpfulness in answering all your questions and for the guidance he provided. We appreciate that this part of your feedback may have been influenced by the frustration of receiving items in the wrong size. When you informed us that you had ordered the wrong size tiles, we immediately obtained and forwarded your local depot information to you so that your returns could be arranged directly through them swiftly. You subsequently placed another order online for the correct size tiles, which we processed and dispatched for you. When we were contacted by the hauliers after attempting to book in your new order delivery day with you, being informed of your intention to also return your original order, we informed them that you wished to arrange the return yourself and would speak with your local depot, as this had previously been explained to you and confirmed by you. Respectfully, we were not made aware that you expected us to arrange the return of the original items. As a responsible seller, whenever an error is made by our sales or warehouse team, we always aim to resolve the matter as quickly as possible, making the necessary arrangements with our hauliers and customers. However, when an incorrect order is placed by a customer, which was the case here, unfortunately, the responsibility for arranging the return of the items rests with the customer. However, upon realising that this was not your understanding, and in order to ensure that we provided you with the best possible service, we agreed to arrange the return through our hauliers instead. The condition of this arrangement was that the return haulage fees would be payable by you. We understand that you may be unhappy with these charges. However, suppliers such as ourselves cannot reasonably be expected to accept responsibility for, or absorb, additional haulage costs resulting from an error made by a customer. We trust this clarifies the circumstances surrounding your order and the return arrangements. Kind regards, Customer Service Team

Posted 1 week ago

“So pleased with my purchase from these guys. Really helpful, service was excellent!!”

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Posted 1 week ago

“Free sample received, well packaged and gorgeous, quality tile.”

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Posted 1 month ago

“Just ordered and received my samples. Very impressed at both the speed of delivery and the quality of the sample received. Will definitely be ordering for full wall”

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Posted 1 month ago

“arrived well on time well packeged”

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Posted 1 month ago

“Martyn was extremely helpful in giving selection ideas from photos I sent through. Great customer service.”

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Posted 1 month ago

“samples arrived well on time”

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Posted 1 month ago

“Prices of travertine arrive promptly and we’re well packaged great job”

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Posted 2 months ago

“Perfect. Tiles delivered safely. And choice of tiles, exactly what needed.”

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Posted 2 months ago

“Ordered two samples, classic and dark beige. Both exactly the same.”

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Posted 2 months ago

Dear Mr Short, We hope you are well, and thank you for your interest in our products. We would like to clarify your statement regarding the tiles being exactly the same. From the photograph you uploaded, there appears to be a noticeable shade difference between the two samples. Both the Classic range and the Dark Beige tiles you have ordered are made from natural Travertine stone. As Travertine is a natural material, variations in colour, shade, veining and overall appearance are completely normal. They can also appear very similar and can share similar characteristics and properties, but there will always be differences in their shades. The degree of variation between samples of different ranges can also differ considerably. This is dependent on where within the larger stone tile each sample was cut from. In some cases, two samples may appear relatively close in colour, while in others the difference can be much more noticeable. It is also important to note that Travertine can vary in shade even across a single full-size tile. This natural variation can be seen in many of the photographs displayed on our website. We hope this helps clarify why the samples may appear similar in some respects while still having a natural difference in shade. With Regards Customer Service Team

Posted 2 months ago

“Prompt and clear communication, all questions expertly answered, helpful and professional attitude. Great product, quick delivery.”

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Posted 2 months ago

“Ordered samples for now which were sent quickly. Very pleased with the quality of the samples”

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Posted 3 months ago

“I requested a sample tile and one was sent promptly post free. I was very pleased with their service.”

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Posted 3 months ago

“Prompt service, quality products!”

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Posted 3 months ago

“Really pleased with the service and tiles i purchased. Rang up and placed order over the phone, really nice service from the man who answered. Great price for the quality of tile too.”

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Posted 3 months ago

“Tiles came damaged. Only managed to salvage a few but because they weren’t checked on delivery, they wouldn’t replace. Mostly our fault but make sure you check your items fully!”

Travertine Store 1 star review on 13th July 2026

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Posted 3 months ago

We're sorry to hear your tiles were damaged. Your order consisted of two packs of tiles, securely wrapped in clear shrink wrap before dispatch. As the damage was reported the day after delivery, rather than to the third-party driver at the time of delivery, and the delivery photo shows no visible damage, we're unfortunately unable to determine when the damage occurred or pursue a claim with the haulier. Despite this, we offered a partial refund as a gesture of goodwill. We always recommend checking deliveries on arrival. We appreciate your advice to other customers to inspect their deliveries thoroughly on arrival, as reporting any issues immediately to the driver gives us the best opportunity to resolve them quickly with the courier. We're sorry your experience did not meet expectations and appreciate you taking the time to leave your feedback. Thank you for your feedback.

Posted 3 months ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone

Travertine Store Reviews

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