Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.57

4.6 Rating 867 Reviews

89 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 867 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0203 941 6101

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Travertine Store 5 star review on 25th August 2024

VALERIE ELLIS

Travertine Store 5 star review on 9th June 2024

PAULA EDWARDS

Travertine Store 5 star review on 20th October 2023

REX DURHAM

Travertine Store 5 star review on 9th December 2022

KATIE LEE

Travertine Store 5 star review on 12th December 2021

Customer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellant customer service from the Travertine store. From ordering to a last minute change of my delivery requirements they pulled it out the bag. Thank you to all staff involved. Would highly recommend for quality of product and service.”

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Posted 1 hour ago

“The tiles turned up on time and were packed very well with out any breakages.”

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Posted 2 weeks ago

“I never received the product!”

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Posted 1 month ago

Dear Ms Bridgman Thank you for bringing this to our attention. We’re sorry to hear that the sample you requested did not reach you. All of our samples are dispatched promptly from our side using a third-party postal service, and while delays or losses are unfortunately outside of our direct control, we always want to help resolve situations like this as quickly as possible. We were, however, disappointed to see a negative review before we had been contacted and allowed to assist or resend your free sample for you. We’re always happy to put things right when delivery issues occur. If you’re still interested, we would be glad to arrange for another sample to be sent or discuss an alternative solution with you. Please let us know how you would like to proceed — we’re here to help. Kind regards, Customer Support Team

Posted 1 month ago

“thank you i did receive the tiles but had expected a regular size tile.”

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Posted 1 month ago

“Product was superb, arrived really quickly and was a great price.”

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Posted 1 month ago

“The product and choice was excellent- but better still was the attention, patience and advice I received from Hana, a member of the sales team. In all an easy and pleasant experience - a rare thing these days. Well done.”

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Posted 2 months ago

“Great product received quickly”

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Posted 2 months ago

“I ordered samples. They arrived quickly, which was really helpful, thank you! Very good quality and I will place an order soon.”

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Posted 3 months ago

“Although I didn't end up purchasing travertine tiles, the service was great. Extremely easy website to navigate and very quick delivery of free samples. Price point was also very good!”

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Posted 3 months ago

“Great sample service”

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Posted 3 months ago

“Although these tiles were delivered over a week ago we’ve opened them up and started using today. Have to say that the care and attention to packaging is absolutely outstanding. Travertine tiles, notoriously prone to chipping and breakages, are perfectly sound thanks to the care taken with shipping. We knew what we were getting as we’ve used Travertine before but to have no damage whatsoever is something I didn’t expect. Mightily impressed.”

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Posted 4 months ago

“Ordered a sample of travertine tile and border- free sample and arrived in good time. Very nice products thank you.”

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Posted 4 months ago

“Excellent service, even though delivery was delayed by one day the tiles are stunning.”

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Posted 4 months ago

“Nice tiles but I have ultimately decided on another sty’eb”

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Posted 4 months ago

“Ordered Samples and they arrived very quickly we will be ordering the Travertine tiles very soon from them”

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Posted 4 months ago

“Customer service were fantastic at answering all my daft questions! They happily delayed the delivery of my order to a date that suited me (within reason) and, overall, nothing was too much trouble. I have not received the fulkl delivery as yet and can com,ment on that later but, to this point, the sample quality was first class, the service has matched that level. Thank you”

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Posted 4 months ago

“I bought 400 x 400 Brazilian black from you as a previous supplier provided the same for cheaper but I wasn’t happy with the accuracy of the sizing from the previous supplier coming in sizes 400 to 402 and quite a large variation in thickness. Yours are all exactly 400 and less variation on thickness so worth paying the extra to make the job easier and better”

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Posted 5 months ago

“Happy with the sample. Will be ordering the tiles soon.”

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Posted 5 months ago

“I ordered sample tiles, despatched and received very promptly.”

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Posted 5 months ago

“Excellent service from initial contact to delivery Many thanks”

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Posted 6 months ago

Travertine Store is rated 4.6 based on 867 reviews