Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.57

4.6 Rating 811 Reviews

90 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 811 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0203 941 6101

Write Your review

Tell us how Travertine Store made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Travertine Store 5 star review on 25th August 2024

VALERIE ELLIS

Travertine Store 5 star review on 9th June 2024

PAULA EDWARDS

Travertine Store 5 star review on 20th October 2023

REX DURHAM

Travertine Store 5 star review on 9th December 2022

KATIE LEE

Travertine Store 5 star review on 12th December 2021

Customer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good website and prompt delivery of samples. Thank you”

Helpful Report

Posted 1 week ago

“Nice tiles, good price. But cost of deliver is ridiculous, tiles £99 delivery £107. Really disappointing.”

Helpful Report

Posted 1 month ago

Hello Mr Bowden, firstly, thank you for your order with us. To kindly explain the haulage charges, all charges are displayed prior to order payment. We contract a third-party haulier to handle all our order deliveries, and the delivery charge payable is paid to the haulier. The charges are per pallet movement throughout the pallet track system. This charge is the same for any size order, even up to 55 square meters for some of our ranges. We hope this helped explain the haulier charges and thank you again for your order with us. Kindest regards

Posted 1 month ago

“Excellent quality travatine tiles for a very reasonable price”

Helpful Report

Posted 1 month ago

“Beautiful tiles and really good value. The only reason it's not 5 star is the delivery charge ! Not so bad when you're ordering a massive amount but my second order i only needed £80 worth of.tiles and then had to pay £89 to get them delivered. Still worth it as I couldn't get anything similar near to me and they are great value. Just stings a bit !!.”

Helpful Report

Posted 1 month ago

“Samples came very quickly and well wrapped”

Helpful Report

Posted 2 months ago

“Very good service, quality product delivered on schedule with ample notifications from Travertine Store and their courier , thank you .”

Helpful Report

Posted 2 months ago

“Fast and efficient service. Thanks”

Helpful Report

Posted 2 months ago

“Great product, not yet sure about the colour samples we have asked for.”

Helpful Report

Posted 3 months ago

“Tiles were excellent, very happy with the purchase and process. Hana and Oscar were excellent when I did have a couple of queries. Very quick and easy, will definitely use Travertine Store again if needed.”

Helpful Report

Posted 3 months ago

“Got what we ordered, delivered well.”

Helpful Report

Posted 3 months ago

“We couldn’t have asked for better service from start to finish of our order. Extremely helpful, responsive and polite telephone service when we called to amend our order after initial placement online. Very good quality products and great value for money. Highly recommended 👍🏻”

Helpful Report

Posted 3 months ago

“Excellent service all round. Would certainly recommend”

Helpful Report

Posted 3 months ago

“Absolute beginners and the process was straightforward, the pieces slotted together and hubby cut the ends which were too long. Good updates from Travertine re delivery. The tiles plus mortar and sealant were delivered on time and the driver was patient while we checked the tiles. Very happy with the result . Thank you 5*”

Helpful Report

Posted 3 months ago

“Good product but delivery quite expensive”

Helpful Report

Posted 3 months ago

Hello Mr Martin, firstly, thank you for your order with us. We have received your order through our website where all charges are visible to our customers before proceeding with a payment. We use a 3rd part haulage company for all order deliveries, they apply a pallet collection and delivery charge on orders, unfortunately, this would mean it is the same charge for smaller orders such as yourselves however, this would also mean it is the same charge for larger orders going up to 50 square meters on a single pallet on some items. We do provide a collection option for customers who wish to collect their smaller orders from 1 of our warehouses if they would like to take this option. We hope this helps explain haulage charges Thank you again for your order with us.

Posted 3 months ago

“Great service, fabulous tiles. Samples sent quickly.”

Helpful Report

Posted 4 months ago

“Good communication regarding delivery and a great product, really happy with the tiles and value for money Would highly recommend”

Helpful Report

Posted 4 months ago

“Excellent service and speedy delivery.”

Helpful Report

Posted 4 months ago

“Product I bought was fantastic quality when it arrived! Delivery was clear, communication was great throughout. I would definitely buy from again.”

Helpful Report

Posted 4 months ago

“Prompt and reliable service”

Helpful Report

Posted 4 months ago

“No problems delivery driver helpful”

Helpful Report

Posted 5 months ago

Travertine Store is rated 4.6 based on 811 reviews