Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.56

4.6 Rating 830 Reviews

89 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 830 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

0203 941 6101

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Travertine Store 5 star review on 25th August 2024

VALERIE ELLIS

Travertine Store 5 star review on 9th June 2024

PAULA EDWARDS

Travertine Store 5 star review on 20th October 2023

REX DURHAM

Travertine Store 5 star review on 9th December 2022

KATIE LEE

Travertine Store 5 star review on 12th December 2021

Customer

Anonymous

Anonymous // 01/01/2019

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“The tiles have not arrived!”

Helpful Report

Posted 4 days ago

Dear Mr Walker, firstly thank you for your interest in our products. All sample orders are shipped via Royal Mail, and we depend on their excellent customer service to deliver them. Sadly, samples do occasionally go misplaced in the mail. However, we reissue samples using the fastest Royal Mail service when our customers do get in touch with us. Regretfully, on this occasion, a customer chose to leave a negative review instead of contacting us directly. We will resend your samples for you. We send over 400 samples a week and sincerely hope that other customers who receive their samples will leave positive feedback. With sincere regards

Posted 3 days ago

“Nice price. Nice colour. Quick service. But my plumber told me that on that damaged bathroom floor travertine may break. So I was forced to keep looking.”

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Posted 4 weeks ago

“Nice quality delivered in a timely manner, only a few breakages which is to be expected with a travertine. Will be back.”

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Posted 1 month ago

“Speedy service and lovely quality products. What’s not to like!!”

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Posted 1 month ago

“I ordered samples which would have been perfect but the Delivery for the small quantity I needed made it uneconomic! Excellent price though.”

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Posted 1 month ago

“Super quick, excellent communication throughout, competitively priced, highly recommend.”

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Posted 1 month ago

“The product is of good quality and met up to my expectations. The only criticism I have was the exorbitant cost for delivery £68 to deliver 1m2 of mosaics is outrageous! And to make matters worst this small consignment which was litterally 300mm x 300mm arrived strapped to a huge pallet I think ridiculous is the only word to describe it !! Would have been 5 stars if not for this”

Helpful Report

Posted 1 month ago

Dear Mr Burch Firstly, thank you for your order with us. We use a 3rd party haulier to handle all our deliveries, and the haulage charges are not hidden charges, this is visible to the customers before processing any payments. Unfortunately, although the delivery charge can seem excessive for smaller orders, the hauliers charge for the movement of a "pallet" and not what is on the pallets, this means it is the same charge being applied for a single box of an item all the way up to 50 square meters for some of our ranges. In regards to the size of the pallet used for your order, the pallets need to be big enough to enable maneuverability using a forklift and a pump truck. This restriction dictates the size of the pallets used for orders and not what is on them. We thank you again for your order with us and your feedback With regards

Posted 1 month ago

“Carriage charges seem excessive.”

Helpful Report

Posted 2 months ago

Hello Mr Pittman Firstly, thank you for your interest in our products. We send out hundreds of orders throughout the month for our valued customers, we use a 3rd party haulier to handle all our order deliveries and the delivery charges are applied by them according to zones around mainland UK, the Channel Islands and Northern Island, the delivery charges are not hidden charges and is visible to all our customer before making any payment. We find it interesting that a customer who has only ordered samples from us makes time to leave a negative review like yourself, but hundreds of satisfied customers who had no issues with their orders with us, unfortunately can not make time to leave a positive review. Kindest regards

Posted 2 months ago

“So far only samples while considering options and alternatives. But great prompt service, and if they sample quality reflects the product (which i don't doubt it does) a great product.”

Helpful Report

Posted 2 months ago

“Website very easy to navigate and samples sent promptly.”

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Posted 2 months ago

“Excellent communication, fast delivery.”

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Posted 2 months ago

“Samples arrived broken”

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Posted 2 months ago

Thank you for your feedback and we hope you are well. We are sorry to hear that the samples you requested have arrived damaged. Thank you for providing your sample number, we will resend your samples. We send out many samples using Royal Mail and unfortunately, during the course of a year, there are occasions where they sometimes arrive damaged, this is a very small percentage of all the samples we send out. If a customer reports samples being received damaged, then we resend samples as soon as possible. Regards

Posted 2 months ago

“Great products! Hoping to place my order soon once I get my measurements sorted. Hana was super friendly, understanding and patient with me. She suggested items to help with the vision I had in mind. I recommend asking to speak with her, she's super!”

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Posted 2 months ago

“Great on all aspects!!”

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Posted 3 months ago

“customer services was fantastic and the quality of the marble tiles is very good as well. Prices seems to be also reasonable.”

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Posted 3 months ago

“Fast response, quality service and as a very satisfied customer, this is the answer I can write briefly. Thank you very much.”

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Posted 3 months ago

“The advice provided to select the right colour and layout of travertine tiling was wonderful. Purchasing the tiles was easy. 5 stars However the delivery service was shocking. The driver could not have cared less. There was normal roadworks on the high street with a standard set of traffic control in place and you would have thought the world had ended. Next there was issues that it was on a dead end street even though there is a purpose built turning area to service delivery the business behind the Main Street where I am. The fact is the delivery didn’t want to do his job. And everything and anything was a pulled for him. So the tiles ended up being delivered a day late. Which pushed the Renovation schedule and ultimately cost me more money. The driver’s biggest issue was his attitude. I won’t be using you again because of that.”

Helpful Report

Posted 3 months ago

Thank you for your order with us, Mr. Hamilton. We also thank you for your feedback regarding your order delivery issue. We use a 3rd party haulage company to handle all our customers order deliveries and depend on their professionalism and courtesy to ensure our customers satisfaction when receiving their orders. Your feedback has been passed onto the upper management of your local haulage company, and we have been assured by them that they will take the neccessary disciplinary action against the driver involved with your delivery. We are sorry to hear that this unfortunate incident you have experienced with a 3rd party delivery driver will stop you from possibly placing further orders for any of our other product ranges that you may be interested in. Again, our sincere apologies.

Posted 3 months ago

“I recently purchased some sample tiles from yourselves. They arrived I loved them I wanted to buy 10m2 of them. You didn’t have them in stock and I was told you won’t be getting them in stock anytime soon. Pretty pointless buying the samples in the first place wouldn’t you agree?”

Helpful Report

Posted 3 months ago

Thank you for your interest in our products, Mr Clark. Our website receives live stock information, therefore, it is possible to check this before placing any sample orders. To kindly highlight, we still had around 3.2 square meters of this item in stock when you had placed your sample order with us. Companies like ourselves cannot assume customers placing a sample order would want to place an actual order more than the quantity available and refuse to send out a sample request. Also, companies like ourselves cannot refuse to sell any stock available to other customers because we recently sent out samples for an item to other customers. Would you also agree that companies like ourselves can run out of stock of any of their range of items and depend on manufacturers, container companies, shipping companies, and hauliers for the timing of receiving their purchase orders, which can effect the dates of when they are received? Thank you again for your interest in our product.

Posted 3 months ago

“I had 1200 x 600 honed. Travertine. Fantastic quality. No damaged tiles. All tiles exact thickness and measurements. Amazing quality for the price.”

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Posted 3 months ago

“Very good website and prompt delivery of samples. Thank you”

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Posted 4 months ago

Travertine Store is rated 4.6 based on 830 reviews