Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.57

4.6 Rating 860 Reviews

89 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 860 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0203 941 6101

Write Your review

Tell us how Travertine Store made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Travertine Store 5 star review on 25th August 2024

VALERIE ELLIS

Travertine Store 5 star review on 9th June 2024

PAULA EDWARDS

Travertine Store 5 star review on 20th October 2023

REX DURHAM

Travertine Store 5 star review on 9th December 2022

KATIE LEE

Travertine Store 5 star review on 12th December 2021

Customer

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice tiles. Good service.”

Travertine Store 4 star review on 15th January 2018

Helpful Report

Posted 7 years ago

“Shop excellent and the ordering and help was very good. The one problem was there was no telephone call before the delivery arrived and the delivery driver was not helpful. I would buy again and recommend Travertine Store”

Helpful Report

Posted 8 years ago

“haven't fully opened the package yet so can't comment on quality. The delivery was quick and on time although the driver struggled a bit with unloading - gravel drive”

Helpful Report

Posted 8 years ago

“Delivered on time. Friendly and helpful service.”

Helpful Report

Posted 8 years ago

“I'm overall happy with the tiles. There was though a number with chips and cracks through that meant they were unuseable. In addition delivery of dropping on driveway isn't ideal.”

Helpful Report

Posted 8 years ago

“Unable to give full review on Three Coloured Travertine Mosaic Tumbled 23 x 23 mm tiles as waiting for them to go on kitchen wall, but very satisfied with them so far - they look gorgeous and came well packaged.”

Helpful Report

Posted 8 years ago

“Attractive tiles, great value for money, and the delivery turned up when expected. Only problem was delivery agent had a large lorry and wouldnt come up unmade lane, or in to private drive, even though details had been in my booking. My husband and I had to transport a ton of tiles 500 yards. Delivery restrictions need to be much clearer on website and in order confirmation details.”

Helpful Report

Posted 8 years ago

“Friendly customer service. Decent quality product. Dealt with issues efficiently.”

Helpful Report

Posted 9 years ago

“...........”

Helpful Report

Posted 9 years ago

“The service and overall encounter with this company was fantastic, howveer I must say that I think the product could be packaged better, while moving the tiles from the pallet to my house several tiles had corners broken off and one tile is broken in half. So for that reason I am only giving 4 stars, otherwise it would have been a 5 star.”

Helpful Report

Posted 9 years ago

“Bought good quality granite tiles at a very competitive price which were delivered in good order when promised. Happy to recommend.”

Helpful Report

Posted 9 years ago

“Very helpful. Thank you”

Helpful Report

Posted 9 years ago

“good deliver on time i am happy with the service i would recommend it.”

Helpful Report

Posted 9 years ago

“I thought the tiles were good value for money.They were well packaged and arrived on time.”

Helpful Report

Posted 9 years ago

“Travertine arrived fuss free within 48 hours of order. Very helpful driver from the delivery company. Only minor compliant is the packing of the tiles. A few had managed to work loose during transportation damaging a couple of edges. However as around 20% of the tiles are being cut this was never going to be a problem.”

Helpful Report

Posted 9 years ago

“My communications with this company were very good - they are swift to reply. Unfortunately I am not so happy with the tiles. I bought the polished mocha creme limestone and firstly my builder didnt realise the tiles should be sealed before grouting (which has left horrible marks which Im having to research how to remove) and secondly, there was a large difference in the colour of the tiles. I seemed to get 2 different batches - the majority were heavily naturally marked which were lovely and the other batch were very significantly not so heavily marked, which although also lovely, are very different. Fortunately we were able to lay (about 8) of the less marked tiles in an area where they are slightly hidden. I appreciate these tiles are a natural product and of course will differ from one another but these 2 batches were so different. Please make sure you seal BEFORE grouting as well as after. They are also less polished than I expected - I did get a sample which seemed more uniformly polished than the ones that arrived. I think in hindsight perhaps limestone was not the best purchase for my taste.”

Helpful Report

Posted 9 years ago

Many thanks for the feedback. Normally builders should know to seal twice as laying natural stone is different than laying ceramic or porcelain. Most of the problems can be avoided if correct procedures are followed. We thank you for your time for this informative feedback, Even though you have faced problems during installation, we hope that you still have a fantastic looking floor.

Posted 9 years ago

“Dealing with Monica is a delight. What has stopped me giving a very good is that the delivery did not make it to us. Instead it was left at a post office which is 3 miles away and unpack it there so I could lift them into the car.”

Helpful Report

Posted 10 years ago

“Ok”

Helpful Report

Posted 10 years ago

“Monika was very helpful in advising me when delivery was due quality tiles and a lot cheaper than other stores”

Helpful Report

Posted 10 years ago

“Ordered 8Mtrs of slate. Should have received 89 off 300mm x 300mm tiles - received 87. 5 of which were broken. Quite loosely packaged on a pallet. Package them better and I'd have no complaints. Will use again though.”

Helpful Report

Posted 10 years ago

Travertine Store is rated 4.6 based on 860 reviews