Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,756 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Metrics

4.3

Based on 9,756 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Travelodge UK 5 star review on 15th August 2023

Bristowe B

Travelodge UK 5 star review on 5th August 2023

Simpson

Travelodge UK 5 star review on 1st August 2023

Matthews

Travelodge UK 5 star review on 31st July 2023

Suzanne T

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I want a refund u charged me £74 to live in a room that was not clean”

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Posted 9 months ago

“Complete and utter rubbish ,I live in Scotland and you don't even recognise my postcode”

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Posted 9 months ago

“O dear, sadly I have to say that our Travelodge stay was not at all good. But first the positive. The duty staff tried really hard to help and were friendly. There is vegan yoghurt for breakfast. Well with that over let’s get down to the bad The setting for the Wycombe Travelodge is poor rammed down beside a flyover, no on site parking, homeless people sleep outside the door of the hotel and the entrance is dark and doesn’t feel safe (for guests or the homeless). We stayed in room 422 the corridor had a distinct smell of urine when we arrived though this dissipated the next day (or we got used to it?). Arrival in the room we found that the smell was worse and we had to use deodorant to cover it up. We then found large pool of blood on the duvet The toilet seat was broken The car park is in the Eden Shopping Centre (quite a walk) Pillow may well have been run over by a steam roller. Breakfast is OK but did not make up for it I noticed they had a happy hour as it is probably necessary to get plastered before going back to the room. On the whole, terrible I will never return to the brand it was an endurance test. I have stayed in hotels around the world and this was on a par with some accommodation in China in the mid 1990s. A true waste of money. Get a grip Travelodge.”

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Posted 9 months ago

“Booked a room in Glasgow 1st December 2023 using my credit card. The payment appeared to be unaccepted, tried 3 times with this card then used another card which showed having been accepted. When I checked my e-mail There appears to be four bills from you for the same booking. Phoned immediately was told customer services would contact me within 5 days to sort this out. Still waiting 10 days later”

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Posted 9 months ago

“Me and another customer and his children complained of the flying ants in the room and heard the staff joking about him and his children should be used of flies were there from (africa) there were urine stains around the hotel some sort of toilet cleaner in the soap dispencer and the staff threatend us that if i complained she would lie to the police with her co manager(racist Stephanie) and (racist gemma)at frankly service m5 southbound.”

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Posted 9 months ago

“Lack of security as doors couldn’t be locked from inside and windows didn’t close properly. Toilet flush not working properly.”

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Posted 9 months ago

“Clean friendly”

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Posted 9 months ago

“I booked a room in Sportcity Manchester and added on the same page and time additional room for my family member, only for her to be sent to another Travelodge on M62 with the Google map directing you to the end of nowhere, it took us 4 hours till 4.30 am after driving back and fort to sport city to be told that the post code only directs one to the back of the hotel. After contacting the customer service on phone, he was convincing me that it’s my fault and that I should accept it like that”

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Posted 9 months ago

“Nightmare, gave up on the end. Your loss I have to say”

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Posted 9 months ago

“Room 123 ground floor. No one in Reception from 07.10 when electric lead fir CEPAP machine was returned and we needed our breakfast - 6 other boxes in Reception until we left at 8.15 NO breakfast. REFUND x 2 please. Constantly White flashing fire ceiling alarm lit the room up - video taken. Funny but then stopped???? Washing machine spinning twice in the night woken up both times night. Called Travel Lodge booking and given phone direct to Burton hotel. Called at 8.25 ‘sort my no one to take your call goodbye’. Called again at 9 am when receptionist said she was in reception - I said you are invisible then!!!😫😫😫 Very badly let down at this hotel. Await your comments. Regards, Jim Ashmore”

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Posted 9 months ago

“Not clean rubbish showet”

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Posted 9 months ago

“I was rushed into hospital with Cellulitis & was allergic to the penicillin so unable to use my booking. My brother eventually managed to cancel the booking but we are not getting a refund from Travelodge. Passwords etc are private so how are other people supposed to cancel on my behalf? I can understand no refunds on rooms but NO refunds on breakfasts? Travelodge had enough notice that we would not be there for food.”

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Posted 9 months ago

“Impossible to talk to your customer service, no possibility of talking to you on the phone, despite numerous attempts”

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Posted 9 months ago

“Mattress cover was dirty as carpet,”

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Posted 9 months ago

“Case number: 15071-2097137 Horrible experience,this is the hotel corridor and my bathroom stay,clumps of dust in the corridor,bath was black and the cleaner would not let us use cleaning products too clean our bath,we had too go out and purchase our own,hair hanging from the tap,pubic hair found inside the bath,vent full of dust,soap dispenser empty.absolute shambles if I could give 1 star I would,strongly would not recommend espically for £80 stay.”

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Posted 9 months ago

“Contacting Travelodge is difficult. The number given to contact is a premium no, that costs 13 pence per minute and waiting times are long. I could not find the email to contact, when replied to Travelodge's email, I had a message that the email could not be delivered. They should have a better system for contacting them.”

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Posted 9 months ago

“Such poor quality. The place is so tired and smells of damp. And it’s not cheap.”

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Posted 9 months ago

“Hard mattress on bed, solid pillows no softness, no telephone contact with reception, no cleaning done in room over 4 night stay, booked extra night but could not pay for this at reception and central booking uses a premium cost phone number so receptionist called on her phone as I did not have mine at the time of booking unlikely to stay with Travelodge in future. will unsubscribe to your emails. Staff were pleasant but Travelodge system is not helpful to elderly - I am 80 and found the system to be stressful.”

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Posted 9 months ago

“Purely based on the booking experience , due to Visa credit card not being accepted , so I had to go to a cash machine , draw £250 out of the credit card , then go to a Post Office pay the £250 into my current account and pay with my debit card .Why doesn't Travelodge accept all Visa cards?”

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Posted 9 months ago

“I am very dissapointed in the booking procedure, the calendar is very misleading, virtually every calandar when you book online starts on a Monday, yours starts on a Sunday, so I booked the wrong dates/days, then had to pay £10,.00 to change it, I am furious”

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Posted 9 months ago

Travelodge UK is rated 4.3 based on 9,756 reviews