Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,756 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Metrics

4.3

Based on 9,756 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Travelodge UK 5 star review on 15th August 2023

Bristowe B

Travelodge UK 5 star review on 5th August 2023

Simpson

Travelodge UK 5 star review on 1st August 2023

Matthews

Travelodge UK 5 star review on 31st July 2023

Suzanne T

Anonymous

Anonymous // 01/01/2019

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“Was easy thank you”

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Posted 5 months ago

“booking quick and easy, but I think your prices could be better, or offer a frequent user discount”

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Posted 5 months ago

“Very good service very helpful staff”

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Posted 5 months ago

“Always easy to book a Travelodge room on the website or on the app. Easy to amend dates to find the best deal before booking.”

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Posted 5 months ago

“very easy to compare prices in Cardiff and book”

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Posted 5 months ago

“Easy to book confirms by email. Rooms always clean enough towels. Only weakness internet not always works. Used for 20 years ideal for overnight stay. Trustworthy..”

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Posted 5 months ago

“Very easy to book and staff great when we arrive. We use Travel lodge regularly and never had any complaints.”

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Posted 5 months ago

“Received an email with a Black Friday offer… already had hotel booked in Manchester same night for double the price! Cancelled and booked with travel lodge within 2 mins! Very easy booking”

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Posted 5 months ago

“The Tolworth travel lodge are extremely helpful especially Jo on reception and Koosh all of them helpful to be honest”

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Posted 5 months ago

“Convenient and good value”

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Posted 5 months ago

“Always easy to book and add any extras online”

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Posted 5 months ago

“Booking online is nitemare for some reason the room was booked in my guess name”

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Posted 5 months ago

“I got sucked into the site to pursue ‘offers’ which then became unavailable! Booking experience was poor. Would not accept my password and didn’t respond to ‘forgotten password’’. Then said site down for work. Must have taken a dozen attempts to finally book.”

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Posted 5 months ago

“Good but sadly no twin bedded room options.”

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Posted 5 months ago

“A great place to stay. Everything is within walking distance.”

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Posted 5 months ago

“Can you sort out the single beds to double beds it keeps defaulting to single when you are searching each time. The dates or hotel stays the same when searching but not beds allocation. Thank you”

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Posted 5 months ago

“Easy to book.”

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Posted 5 months ago

“Reasonable prices for a comfortable stay. We use Travelodge frequently and have never been dissatisfied”

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Posted 5 months ago

“Great price and easy to book”

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Posted 5 months ago

“You obviously issue these invites without any thought or recognition of circumstances. I didn't actually get to stay in Acton despite booking and paying for it months in advance. I was contacted at 8.20pm Sat25.11.23, whilst on my way to check-in, to be told you had made an error and there was no room for me, without offering any solution other than refunding my money. When I stated that was completely unacceptable I was eventually provided with a room at Park Royal which is a hotel I would never choose to stay at as it was nowhere near where I was visiting, has no restaurant facility and is sandwiched between the A40 dual carriageway, which is both busy and is carrying out significant roadworks throughout the night, and a railway line which runs freight throughout the night. I had to take additional cabs and was completely inconvienced. Other than this survey request I have received no contact, no apology and no compensation of my additional cost and inconvenience. As previously stated this solution was only provided because of my insistence that nothing could be done for me was completely unacceptable. All of this is completely unacceptable. I stay in a Travlodge at least once per month and have already made advance bookings that I am now seriously considering cancelling after being treated like this. I would like both an apology and compensation of the additional cost I incurred as a result of you mistake.”

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Posted 5 months ago

Travelodge UK is rated 4.3 based on 9,756 reviews