Traditional Beams Reviews

Name: Traditional Beams
Address: Traditional Beams, The Warren Workshop, Margrove Park, Boosbeck, Saltburn-by-the-sea, North Yorkshire
Rating: 4.90

4.9 Rating 3,058 Reviews

98 %

of reviewers recommend Traditional Beams

4.9

Based on 3,058 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Traditional Beams:

We help home owners interior dreams become a reality through our unique range of handcrafted timber products.

Visit Website

Phone:

01287236623

Email:

info@traditionalbeams.com

Location:

Traditional Beams, The Warren Workshop,
Margrove Park, Boosbeck,
Saltburn-by-the-sea
North Yorkshire
TS12 3BZ

Write Your review

Tell us how Traditional Beams made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Traditional Beams 5 star review on 7th June 2025

1088

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely made up with the beam, looks amazing.”

Traditional Beams 5 star review on 5th March 2023

Helpful Report

Posted 2 years ago

Hi Carole, Thanks so much for leaving a review and a photo of your beam. We are thrilled to hear how happy you are with your rustic oak beam and we hope to see you again in the future.

Posted 2 years ago

“Ordered two beams from Traditional Beams, over a couple of years, and can’t fault the process or the quality. Would recommend”

Helpful Report

Posted 2 years ago

Hi Sarah, Thanks for taking the time to write a review. It's great to hear you have ordered from us twice and you can't fault the quality or process. Thanks for choosing Traditional Beams.

Posted 2 years ago

“Ordered a Rustic beam, as described, lovely piece of wood. Very helpful company and a pleasure to deal with.”

Helpful Report

Posted 2 years ago

Hi Carolyn, Thanks for taking the time to write a review. We really appreciate it. We are pleased to hear your beam was lovely and you found our customer service helpful. We hope to see you again.

Posted 2 years ago

“Absolutely stunning beam.Very heavy,and good quality.The colour is perfect aswell.Definitely recommend to buy from.Many thanks ++++”

Helpful Report

Posted 2 years ago

Hi Rachel, We are pleased to hear you found your beam to be absolutely stunning. It's lovely to hear you would recommend us. Thanks so much for leaving us a lovely review.

Posted 2 years ago

“The Beam we ordered is perfect, excellent quality and fantastic service!”

Helpful Report

Posted 2 years ago

Hi Dean, Thanks for leaving us a 5 star review. We are pleased you found the beam to be perfect and the service fantastic too. We hope to see you again,.

Posted 2 years ago

“Fantastic beam and really lovely customer service. I had a slight issue with my first order which they rectified straight away. We are so happy with it!”

Traditional Beams 5 star review on 27th February 2023

Helpful Report

Posted 2 years ago

Hello, We are thrilled to hear you are happy with your beam. The photo looks great. Thanks for sending it over! We hope to see you again.

Posted 2 years ago

“Very helpful over the phone Great product”

Helpful Report

Posted 2 years ago

Hi Sandra, thanks for your 5* review. We are pleased to hear you found our customer service team helpful over the phone and you are happy with your order :)

Posted 2 years ago

“So so happy with the outstanding customer service I received from Catherine! She went over and beyond to help me to replace my item as I had ordered the wrong style of beam. The new beam is perfect and I love it ! I was truly treated like a VIP ! I would definitely recommend this company and use them again in the future.”

Helpful Report

Posted 2 years ago

Hi Karen, thank you for your kind review! We are pleased to hear you were happy with the outstanding customer received you received from us and you love your new beam :) Thank you for recommending us and we look forward to hearing from you again in the future!

Posted 2 years ago

“Lovely product, as described, production and delivery timescales very accurate”

Helpful Report

Posted 2 years ago

Thank you for your 5* review! We are glad you are happy with your order and service you received from us :)

Posted 2 years ago

“Prior to placing an order I called to ask about a sizing and fixing query, very helpful advise. Delivery was as said and arrived securely packed. Fitting was straightforward too with fixings guidelines on line. Happy customer.”

Helpful Report

Posted 2 years ago

Hi Juan, thanks for your feedback! We are glad you are happy with the service/advice you have received from us and you found our installation instructions easy to follow and straightforward. We hope to see you again in the future!

Posted 2 years ago

“The product itself is beautiful. Well cut and finished. Nice cracking through the wood. Really completed our fireplace and absolutely love it! Thank you! Only criticism is related to communication. I ordered the item on (or around 3rd December). Was completely fine about the product not being ready before Xmas, but got an email on 4th Jan (or so) telling me it was only just going into production. Turned out this was not the case and received the item a few days later. Maybe a comms error only.”

Helpful Report

Posted 2 years ago

Hello, thank you for your 5* review! We are pleased to hear you are happy with your order and the quality finish of it. Sorry to hear your order was delayed a few days during our busy period, any dates provided on the website are only ever estimated as everything is handmade to order.

Posted 2 years ago

“We ordered a 6 foot shelf and it is amazing quality, we did have to contact the company to get another bracket, as the 3 supplied weren't sufficient. We also had to purchase alternative screws as we were putting the shelf onto a stud wall rather than a plasterboard wall. But both of these queries were dealt with quickly and efficiently by the customer service team, so we have been very impressed with the company as a whole.”

Helpful Report

Posted 2 years ago

Hi James, thanks for your review. The shelves you have purchased are for solid masonry walls or can also be fixed into timber studs as long as they are strong and sturdy, each customer has a different wall type so sometimes require different fixings. We are happy to hear you were very impressed with our company as a whole and we hope to see you again soon!

Posted 2 years ago

“Thank you for your wonderful craftsmanship, great material and excellent communication.”

Helpful Report

Posted 2 years ago

Thank you for your feedback! We are pleased to hear you are happy with your purchase and the communication you received from us. We hope to see you again in the future!

Posted 2 years ago

“Great service, fantastic product, looks amazing.”

Helpful Report

Posted 2 years ago

Hi Jonathan, thanks for your 5* review. We are thrilled to hear you are happy with the service and product you received from us and we hope to hear from you again in the future :)

Posted 2 years ago

“Great oak shelves, easy to put up. Look lovely in my cottage. Thank you Traditional Beams.”

Traditional Beams 5 star review on 15th January 2023

Helpful Report

Posted 2 years ago

Hi Nicola, thanks you for your review, we are glad you are happy with your Oak shelf. Our shelves are kiln dried but please ensure you keep your radiator on a minimal heat to avoid any movement :)

Posted 2 years ago

“Excellent product and communication.”

Helpful Report

Posted 2 years ago

Hi Neal, thank you for your 5* review! We are thrilled to hear you are pleased with your order and the communication your received from us :)

Posted 2 years ago

“Great customer service. Visited the showroom before buying and were very helpful - I even picked up a brilliant chopping board whilst we were there. Oak beam is fantastic and great prices, too.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to visit our showroom, we are glad you were happy with the customer service you received from us and we managed to help you select the perfect beam for you :) The chopping boards will be going live on the website soon :D

Posted 2 years ago

“Beautiful shelves. Excellent customer service! Even two years after I ordered these I called up to replace some brackets as we are moving house and they have sent us out some new ones at an extremely reasonable price! Will definitely use Traditional Beams again”

Helpful Report

Posted 2 years ago

Hi Shirin, thanks for your kind review. It's lovely to hear you found our customer service excellent and the Pine Shelves you ordered 2 years ago still beautiful :) We look forward to hearing from you again!

Posted 2 years ago

“Burnt far too quick for OAK,lots of the product was crushed sawdust.not a oak log overall dissatisfied.”

Helpful Report

Posted 2 years ago

Hi Kevin, we are sorry to hear you are dissatisfied with your order. As specified on our website we do advise due to the small size of them they are best used in conjunction with logs. The main benefit of our oak briquettes is fast, intense heat making them an exceptional fuel to get your stove up to temperate.

Posted 2 years ago

“I was very pleased with the service I received from this company.”

Helpful Report

Posted 2 years ago

Hi Kenneth, it's great to hear you were very pleased with the service you received from us. Thank you for shopping with Traditional Beams :)

Posted 2 years ago

Traditional Beams is rated 4.9 based on 3,058 reviews