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Trade Wetrooms Reviews

4.5 Rating 1,698 Reviews
87 %
of reviewers recommend Trade Wetrooms
Company Reviews Metrics Info
4.5
Based on 1,698 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 85%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Trade Wetrooms Reviews

About Trade Wetrooms:

Trade price wet rooms, everything you need for DIY wet room projects, Nationwide Next day delivery, Order Online or Call our Wet Room Specialists!

Visit Website

Phone:

01235 608 843

Email:

customer.services@tradewetrooms.com

Location:

17 Blacklands Way,
17 Blacklands Way
Abingdon
OX14 1DY

Write Your review

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Lucy Taylor
Verified Buyer
“Service was good, however production description was very misleading, - it literally is the toilet seat only, no lid included. however the picture online was of a toilet seat and lid. What am I ment to do with just a seat ???? not good.”
Helpful Report
Posted 8 years ago
Hello Lucy Thank you for your feedback, i'm sorry you feel this way, we have taken this information on board and will ensure confusion like this does not occur in the future. Best Wishes Trade Wetrooms
Posted 8 years ago
Mike Hughes
Verified Buyer
“Appalling service. Next Day Delivery? Apparently not. Order placed Monday lunchtime. Website confirmed if order placed within next half hour or so, would qualify for next day delivery. Fantastic! Email of order confirmation came. States will get email confirming dispatch so can track. 3pm the following day, nothing more received. Called 'customer services' number. Explained what's happening. Very rude and abrupt person on the phone, put me on hold to check, then told me would indeed be delivered by 6pm to site where am working. 6pm came and went, no sign. Couldn't contact as customer services closes at 5.30pm! Waited and waited, had booked in the work to fit and also didn't want delivery turning up with no one around to receive. 8pm I left. Wasted time and had to cancel the job to install. Got home, checked email, order wasn't even processed and delivery confirmed until nearly an hour AFTER I'd rang. A full 26+hrs after the original order. Was very frustrated and angry, left till the following day to send email to customer services. Still didn't know whether it would actually be delivered by now (Wednesday) - today is Friday and I still haven't had an acknowledgement let alone a response. The items have since been delivered, but let's face facts, this company has no regard for the customer, isn't willing to deal with the complaints made and is happy to put blatant lies on their website about delivery expectations. Next time I will pay more to go elsewhere, as I'd be more likely to get any degree of service from them. This isn't how a business should be run, and had they bothered to actually look into the issue when I called and perhaps apologised for a delay and said would be the day after...... Well then I may have been just discontented about the delay. To be lied to and then ignored is frankly nothing short of a joke.”
Helpful Report
Posted 9 years ago
Rupert Wilder
Verified Buyer
“Towel rail arrived within 2 days as per website. Nice product but slightly dented. I didn't have time to send back as wife and new baby coming home from hospital and needed a fully functioning heating system so just had the plumber put it on upside down to hide the damage!”
Helpful Report
Posted 9 years ago
Trade-wet-rooms
Verified Buyer
“We were not notified of delivery day I received a call when delivery person rang to say no one was in.When I arrived home only 3 of 4 pieces had arrived. A phone call the next to you office was dealt with efficiently & the missing item was delivered that day.”
Helpful Report
Posted 10 years ago
Alan Massey
Verified Buyer
“My order was only partially delivered, left at the back of the house, with no note left by the delivery courier to say why only two items were delivered. Please call me on 01224 780314, as I have no reason from Trade wetrooms either??? Alan Massey”
Helpful Report
Posted 10 years ago
Trade Wetrooms is rated 4.5 based on 1,698 reviews
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