Trade Wetrooms Reviews

Name: Trade Wetrooms
Address: 17 Blacklands Way, 17 Blacklands Way, Abingdon
Rating: 4.47

4.5 Rating 1,674 Reviews

87 %

of reviewers recommend Trade Wetrooms

Company Reviews

Metrics

Info

4.5

Based on 1,674 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Trade Wetrooms:

Trade price wet rooms, everything you need for DIY wet room projects, Nationwide Next day delivery, Order Online or Call our Wet Room Specialists!

Visit Website

Phone:

01235 608 843

Email:

customer.services@tradewetrooms.com

Location:

17 Blacklands Way,
17 Blacklands Way
Abingdon
OX14 1DY

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Trade Wetrooms 5 star review on 15th July 2024

Peter O'Neill

Trade Wetrooms 5 star review on 9th June 2023

Raymond Faragher

Trade Wetrooms 5 star review on 15th April 2023

Kelly Willmott

Trade Wetrooms 5 star review on 10th January 2023

Stephen Derbyshire

Trade Wetrooms 5 star review on 23rd July 2022

Stephen Derbyshire

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Looks like you sent the item out quick but not received them as i paid for next day delivery”

Helpful Report

Posted 4 years ago

“Paid for next day delivery and as of yet still haven’t received my purchase or been contacted to say when I may receive my delivery.”

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Posted 4 years ago

“Not happy with communication from purchase to delivery, paid extra for fast delivery but was never told when it would be so missed the delivery and had to delay the job”

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Posted 4 years ago

“Did not deliver within three days was delayed and we would like our £18.00 delivery refund. This is within the terms of your promise to deliver immediately. Kind regards, John Aves”

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Posted 4 years ago

“Wasn't advised there would be 2 deliveries for 1 order”

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Posted 4 years ago

“We had no email or text to say when delivery was being made, name on the parcel was completely wrong and none of the boxes been sealed. tried to ring but no one would answer the phone.”

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Posted 4 years ago

“Emailing and ordering was very easy, but the delivery is very strange, I ordered 3 items, 1 hasn't arrived as yet and the other two came on two different day's even tho I ordered them at the same time.”

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Posted 5 years ago

“Struggled to get through on phone but were coming to end of covid lockdown,I order was deleriverd promptly so cant complain”

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Posted 5 years ago

“Ordering online was relatively easy - I am hoping the items arrive in good time I have allowed 7 weeks before work starts so watch this space 🙂”

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Posted 5 years ago

“Stupidly asked for my review before the product was delivered. So here is my review..............”

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Posted 5 years ago

“Product was very good, but the webpage was misleading as showing pictures of the drain kit yet that was not included in the price, you need to ensure this is obvious not hidden in the text. Apart from that it was all ok.”

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Posted 5 years ago

“The price of my Aqua Dec Easy fit was very competitively priced, after doing a lot of web surfing. So I was very pleased with Tradewetrooms pricing. I have not yet installed the product. It did however arrive very quickly and well packaged, so no complaints there. I returned to tradewetrooms because I needed 1.5m length of impey tanking membrane to enable me to finish the job. I did not want to pay for a full impey kit costing £200+ just for the 1.5m I required. I emailed trade wetrooms to ask if there was a way of sourcing just the 1.5m of membrane or a suitable alternative. The reply was just a link to the full kit impey products that I had already looked at and said I didn't need. So you were lacking in customer service and advice in this area, hence my lower score for customer service.”

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Posted 5 years ago

“The price of the product was good. Paid for Next day delivery ended up being 3 days. Product arrived not in perfect condition, will make do, as unable to wait until another one arrives”

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Posted 6 years ago

“Fast delivery and Helpful on phone”

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Posted 6 years ago

“Delivery was on time but the item did not have a 50 -40mm adaptor in the kit as described so I couldn't install . Also the shower outlet instructions look good but are really clear! The shower outlet does not lock into the base! For the price its poor!”

Helpful Report

Posted 6 years ago

“Still waiting for waste to arrive despite being told waste and try would arrive on the the same day.”

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Posted 6 years ago

“Unfortunately there was an item missing and the shower tray was slightly damaged on arrival. However, the transaction was easy, staff were friendly and organised for the missing part to be delivered separately, so overall fine.”

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Posted 6 years ago

“Buying off the website was simple and straightforward and I liked the options they recommend alongside the wetroom tray so I can buy everything in one place. However, I placed the order on a Wednesday evening so was expecting everything by Friday. My builders were coming that day as well so perfect fit. Unfortunately only 2/3 out of the order turned up. The most important thing...the tray didn’t arrive until Monday. I do think it is an isolated case, but a little annoying as I had to chase up and it also pushed all my timings out of line”

Helpful Report

Posted 7 years ago

Hello Thank you for your feedback, we are sorry that only part of your order arrived on the allocated date, unfortunately, on occasions, this can occur, however, we have taken this into account and we will aim to improve this so this does not happen again. Apologies again for any inconvenience caused. Best Wishes Tradewetrooms

Posted 7 years ago

“We ordered a 1200 by 900mm wet room tray on a Tuesday for next day delivery. Having placed the order on that basis we were advised that it couldn't be delivered until the Thursday. Fair enough, we waited in all Thursday to be advised that there was a problem but it could be delivered Saturday. Again we changed plans and waited in only for nothing to arrive. It finally arrived on the Monday 5 days after planned. The tray is as described and came with all the accessories. It will be installed later this week and we'll see how we get on. They are a genuine firm, but in our case unable to meet their promises on delivery.”

Helpful Report

Posted 7 years ago

Hello Mark Thank you for your feedback, much appreciated, upon looking at your order i can see that this item was out of stock, we were expecting the stock to arrive the next day, for delivery for you on Thursday, however, unfortunately, we were let down by the delivery and it arrived later than expected. Apologies for this. Best wishes tradewetrooms

Posted 7 years ago

“Overall, a reasonable service, staff are friendly and helpful, delivery was (for the most part) on time”

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Posted 8 years ago

Hello Neal Thank you for your feedback, we hope to hear from you soon. Best Wishes Trade Wetrooms

Posted 8 years ago

Trade Wetrooms is rated 4.5 based on 1,674 reviews