The price of my Aqua Dec Easy fit was very competitively priced, after doing a lot of web surfing. So I was very pleased with Tradewetrooms pricing. I have not yet installed the product. It did however arrive very quickly and well packaged, so no complaints there. I returned to tradewetrooms because I needed 1.5m length of impey tanking membrane to enable me to finish the job. I did not want to pay for a full impey kit costing £200+ just for the 1.5m I required. I emailed trade wetrooms to ask if there was a way of sourcing just the 1.5m of membrane or a suitable alternative. The reply was just a link to the full kit impey products that I had already looked at and said I didn't need. So you were lacking in customer service and advice in this area, hence my lower score for customer service.