Trade Wetrooms Reviews

Name: Trade Wetrooms
Address: 17 Blacklands Way, 17 Blacklands Way, Abingdon
Rating: 4.42

4.4 Rating 1,763 Reviews

86 %

of reviewers recommend Trade Wetrooms

Company Reviews

Metrics

Info

4.4

Based on 1,763 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Trade Wetrooms:

Trade price wet rooms, everything you need for DIY wet room projects, Nationwide Next day delivery, Order Online or Call our Wet Room Specialists!

Visit Website

Phone:

01235 608 843

Email:

customer.services@tradewetrooms.com

Location:

17 Blacklands Way,
17 Blacklands Way
Abingdon
OX14 1DY

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Trade Wetrooms 5 star review on 15th July 2024

Peter O'Neill

Trade Wetrooms 5 star review on 9th June 2023

Raymond Faragher

Trade Wetrooms 5 star review on 15th April 2023

Kelly Willmott

Trade Wetrooms 5 star review on 10th January 2023

Stephen Derbyshire

Trade Wetrooms 5 star review on 23rd July 2022

Stephen Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a wetroom floor for our new bathroom. Couldn't find a better deal anywhere. Kit arrived next day in perfect condition. Very easy to fit and works extremely well.”

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Posted 10 years ago

“Excellent customer service, ease of ordering and delivery arrived when it should have. Will definitely use again in the future.”

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Posted 10 years ago

“Quick delivery and helpful communication from the staff”

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Posted 10 years ago

“The sales team were very helpful and patient. They did a huge amount of research on my behalf, and matched the best price I could find elsewhere. On the whole, an ideal service selling first rate kit!”

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Posted 10 years ago

“The order process was really easy to follow and less confusing than other sites. Delivery arrived on time. So far so good.”

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Posted 10 years ago

“Excellent customer service, and great delivery. Will be ordering again soon. Thanks”

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Posted 10 years ago

“This offered the best value I could find for wet room trays and gilebacker board. Speedy delivery, well packaged. Haven't fitted it yet but it looks like decent quality.”

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Posted 10 years ago

“Found the website very easy to use and also the prices very competitive will certainly be using again”

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Posted 10 years ago

“Very fast delivery, good website.”

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Posted 10 years ago

Good Morning, Thank you for your review, We are pleased to hear that you were satisfied with our service, if we can help out in any way please get in touch, Kind Regards, TradeWetrooms

Posted 10 years ago

“Delivered on the right day at the time they gave. Gives a 1 hour slot on delivery day which is helpful. Haven't installed the item yet but it looks good. Delivery was a little bit expensive.”

Helpful Report

Posted 10 years ago

Good Morning, Thank you for your review, We are pleased to hear that your goods arrived safely and as expected our standard delivery charge covers for any size order even a whole bathroom all next day delivery! We do apologise you feel this is a bit steep. Best Wishes, TradeWetrooms

Posted 10 years ago

“Helpful advice and very prompt service.”

Helpful Report

Posted 10 years ago

Good Afternoon, Thank you for your review, We are extremely pleased to know that we were able to help you with your queries, if you do have any other issues please get in touch, Best Wishes, TradeWetrooms

Posted 10 years ago

“The product was well priced, promptly dispatched and well packaged. What more can you ask for?”

Helpful Report

Posted 10 years ago

Good Morning, Thank you for your feedback, We are pleased to hear that you were satisfied with our service, and we hope to hear from you again in the future. Best Wishes, TradeWetrooms

Posted 10 years ago

“Ok so if I hadn't got the order wrong to start with I would have been delighted, however, I ordered a wetroom tray online on the Monday and on Tuesday morning realised I had ordered the wrong size. I phoned Trade Wetrooms and they apologised that they were so efficient but the one I ordered had already been dispatched but they could send out another and arrange for collection of the wrong one at the same time (for a fee). Great, I was disappointed at the fee but totally understood and it had been my stupidity to start with. The new tray would, I was assured be dispatched that day (Tuesday for delivery on Wednesday) Great, only one days delay. On the Wednesday I arranged for someone to be at the delivery address to accept delivery but around lunchtime got a phone call from TW saying sorry but dispatch had been delayed but I would get it on Thursday. Stand down delivery receiver and wait for Thursday. Arrange for someone to be on site to receive tray and phoned TW to see if they could give a rough idea about time of delivery. No problem they said, we'll phone you back in a couple of minutes. Two hours went by. I phoned again. Oh sorry we'll get back to you in a minute. This was repeated a few times over the next couple of hours after which I spoke to someone who told me the delivery wouldn't be happening today but they had arranged for delivery before 10am on Friday. Stand down goods receiver for another day and arrange for them to be on site Friday morning. Friday morning 10.45am. Phone call to TW (again), "We'll phone you back in 2 minutes". I'm glad I didn't believe them. Eventually after several more phone calls trying to find someone who was in the least bit interested we got a call from the courier who eventually delivered that afternoon but of course he had no instruction to pick up the original tray so I then had to arrange for someone to be available the following Monday after getting an email from TW to say that the tray would be picked up sometime during the day. I haven't had the heart to look at the product yet..... I suggest if you want anything like customer service, you don't use this company.”

Helpful Report

Posted 10 years ago

Good Morning Mr Bates, Thank you for your feedback, We apologise that this has gone on for so long, we are having issues with the courier regarding this brand. This has now been passed on to management to get the problem resolved. As to the customer service we understand that you feel frustrated that you were not called back when promised and this issue will be dealt with. Most of the time our customer service team are waiting for answers back from couriers etc before they do call back to keep you informed so as not to bombard you with further calls with no update, but we do understand your frustration and can only apologise for the inconvenience this has caused you. Best Wishes Trade Wetrooms

Posted 10 years ago

“This was the first time I'd used Trade Wetrooms and it was a good experience - knowledgeable staff and great delivery service from stock. I'll be using them again.”

Helpful Report

Posted 10 years ago

Good Morning, Thank you for your feedback, We are pleased to know that you found our service helpful and we look forward to hearing from you again in the future, Best Wishes, TradeWetrooms

Posted 10 years ago

“Waiting to install today. The instructions are not very clear and no mention on whether the tanking systems can be used or how this is combined, so this leaves a little area of doubt on the actual fitting. The components and instructions are not clear enough to easily understand and could / should be improved. The combination using the options for the grates need better explaining also. The system however appears good and looks good quality.”

Helpful Report

Posted 10 years ago

Good Morning, Thank you for your review, We apologise that you feel the instructions were not sufficient, We will pass on your comments to the manufacturer and try to get this issue resolved, if you have any more questions please get in touch, Best Wishes, TradeWetrooms

Posted 10 years ago

“Products always in stock, fast delivery and great prices. I've used you before, and will use you again”

Helpful Report

Posted 10 years ago

Good Morning, Thank you for your feedback, We are pleased to hear that we've gained another loyal customer! We look forward to hearing from you again soon, Kindest Regards, TradeWetrooms

Posted 10 years ago

“Quick service, very helpful and good value product”

Helpful Report

Posted 10 years ago

Good Morning, Thank you for your review, We are pleased to hear that you were impressed with our service, If we can assist you further in anyway please get in touch, Kind Regards, TradeWetrooms

Posted 10 years ago

“Good web site with clear instructions and helpful add on boxes Quick delivery with helpful driver Well packaged and all arrived as ordered. Will use again!”

Helpful Report

Posted 10 years ago

Good Afternoon, Thank you for your review, We are pleased to know that you found our website helpful and are glad to know everything arrived safe and sound. We look forward to hearing from you again, Best Wishes, TradeWetrooms

Posted 10 years ago

“Easy to do business with. Product arrived promptly and in good condition.”

Helpful Report

Posted 10 years ago

Good Afternoon, Thank you for your feedback, We are pleased to know that you were satisfied with our service, if there is anything we can do to assist you in the future please get in touch, Best Wishes, TradeWetrooms

Posted 10 years ago

“on each and every contact I have made with Trade wet rooms the staff including the MD on a number of occasions has provided me with all the information and detail needed to ensure my order was suited to the task. The deliveries arrived as scheduled and all the support information has been clear to work from.”

Helpful Report

Posted 10 years ago

Hi There, We are pleased to hear that as a company we all worked together to assist you in every possible way, if there is anything else we can assist you with please get in touch, Best Wishes, TradeWetrooms

Posted 10 years ago

Trade Wetrooms is rated 4.4 based on 1,763 reviews