Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 5,468 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 5,468 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

1412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

Write Your review

Tell us how Trade Radiators made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Trade Radiators 5 star review on 10th June 2026

V Customer

Trade Radiators 5 star review on 9th June 2026

Trade Radiators 5 star review on 4th June 2026

V Customer

Trade Radiators 5 star review on 24th May 2026

V Customer

Trade Radiators 5 star review on 12th April 2026

V Customer

206

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poorly packaged and slight damage to one of the rads... these items should be a lot more protected”

Helpful Report

Posted 5 years ago

Sincere apologies for the transit damage, upon checking your order you didn't contact us to let us know about it to allow us the opportunity to replace it for you. Please always contact our Customer Service team with issues of any kind, we are here to help, thank you.

Posted 4 years ago

“Placed my order then I received e Mail to say that the radiator was out of stock. I was offered another same model But in a different colour. I accepted this. I never received any information that this was on its way and when I e mailed I was told I would receive an e Mail when it was dispatched Never heard a thing for well over the delivery timescale. I e mailed again more than once and never received a reply. I had to end up phoning to be told that there was an error made with stock levels and it was out of stock. I did think of going elsewhere but with having someone booked to fit this I decided to check for another radiator. I called back with the one I wanted and I have to say from here the service was excellent. It was ordered I was partially refined for the difference in the price and received goods 2 days later as promised. For this part I would score them a 5. If only they had kept me informed at the beginning I would have scored higher”

Helpful Report

Posted 5 years ago

Apologies that were were issues initially, glad we managed to get you all sorted thereafter and that you were happy with our service, thank you.

Posted 4 years ago

“They placed the radiator outside my front door and left.”

Helpful Report

Posted 5 years ago

Apologies that this happened, the couriers were really struggling with driver/staff shortages due to COVID and Brexit so at times logistics fell short of our usual standards for which we are truly sorry.

Posted 4 years ago

“Even though the website indicated 7-10 days delivery it was eventually 16 days. No contact from them during this time - I had to email/phone them. Can’t complain about the price, though.”

Helpful Report

Posted 5 years ago

Posted 4 years ago

“My new radiator is still boxed I am waiting for the Plumber to hang it once he has done so I will Gladly write a review.”

Helpful Report

Posted 5 years ago

Thank you very much for the positive review and feedback!

Posted 4 years ago

“Decided to buy from Trade Radiators because they offered next day delivery. It took a few days. Ordering wasn’t great either as I had to call to check whether it was in stock as site giving conflicting messages.”

Helpful Report

Posted 5 years ago

Apologies for the delivery delay, the couriers were really struggling with driver/staff shortages due to COVID and Brexit so at times logistics fell short of our usual standards for which we are truly sorry. Glad we managed to get you all sorted in the end. Sorry again for the inconvenience.

Posted 4 years ago

“Ordering was ok we had one radiator arrive within 2 days still waiting on the other two, which should be here this week I hope”

Helpful Report

Posted 5 years ago

Posted 4 years ago

“I am still awaiting a missing radiator but I am having to chase you and no one is getting back to me.”

Helpful Report

Posted 5 years ago

Posted 4 years ago

“Radiators are great but how come delivery was unloading from truck service only?! How is a single female person expected to carry them to the flat on 4th floor, especially when they have been delivered late in the evening? You shouldn't use delivery courier for such heavy items. Small items are delivered to our door so there is no excuse not to deliver heavy items to our door.”

Helpful Report

Posted 5 years ago

We do advise on the site, the T&C's on your order and all further emails that delivery is generally kerb side, sorry if you missed this.

Posted 4 years ago

“Contacted trade radiators by phone three times , each time I was promised someone would return my call shortly , but didn’t , so sent a email , no reply , simply needed to know approx delivery date of item purchased . Delivery merchants where great , very helpful and informative”

Helpful Report

Posted 5 years ago

Our apologies that the dispatch took longer than normal, as explained when we spoke with you we are currently experiencing delays with the Reina warehouse. As discussed on the phone and advised on your order receipt email, we would send you a dispatch email as soon as the goods left the warehouse (which we did) and we are very sorry this took longer than it should have.

Posted 5 years ago

“Radiator looks good on my kitchen wall so I'm happy with the quality of the product. The ordering process was hampered by the website not working properly and taking online orders so I ended up phoning Trade Radiators instead. The radiator was delivered on the correct day. Apollo radiators who delivered it, unfortunately just dumped the pallet with the radiator on it by my front door - verbally asked our surname as they were getting back into the lorry and before we could ask them to actually move it into the garage :-(”

Helpful Report

Posted 5 years ago

Glad to hear you're pleased with your new radiator Jennifer, thank you. The courier/driver is not contracted or insured to go onto your property so cannot move things into a house, garage, shed or any sort of outbuilding, we do state this clearly and also further remind you in your dispatch email.

Posted 5 years ago

“I ordered black straight trvs it took 2 weeks to receive them and when they arrived they were white”

Helpful Report

Posted 5 years ago

We are really sorry about the mix up, looks like we rectified this as soon as you let us know, sorry again.

Posted 5 years ago

“radiator arrived bent-needed it desperately so had to accept it”

Helpful Report

Posted 5 years ago

Thank you for your review. We are really sorry that this has arrived damaged, all damages should be reported to our Customer Service team (to allow us to rectify this for you) which, on checking, you don't appear to have done. We will report this to them now for you and they will be in touch. Thank you and sorry again.

Posted 5 years ago

“Disappointed with the delivery service. Parcel was left outside in the rain. There were people in the house. Should’ve pressed the doorbell Haven’t fixed the unit yet so can’t comment on the performance yet. No complaints about the appearance”

Helpful Report

Posted 5 years ago

Sorry that the parcel was left for you, it sounds like the driver didn't press the bell hard enough, our sincere apologies.

Posted 5 years ago

“Delivery was expected, mid October, arrived over a week late. Good price and good product though”

Helpful Report

Posted 5 years ago

Hi Thom, the ETA on the towel rail you ordered was always the end of October and it arrived on time with us and was dispatched to you and delivered on time (30th October). Glad you're happy with your purchase. Thanks for shopping with us.

Posted 5 years ago

“The products were as advertised and good quality. Communication and delivery could have been a whole deal better - all very stilted.”

Helpful Report

Posted 5 years ago

Thank you very much for your review! We take all feedback on board and look forward to helping you in future.

Posted 4 years ago

“Product was what we required and description accurate but delivery took longer than expected and had to chase on 2 occasions.”

Helpful Report

Posted 5 years ago

Thanks for your review Gavin, glad you're happy with the product. The courier was 1 day late, apologies for the inconvenience this has caused you. We do remind customer in their dispatch email: "Please be aware that delivery delays are not uncommon at the moment due to the COVID crisis which has had a huge impact on logistic networks across the country and we appreciate your patience."

Posted 5 years ago

“I feel the delivery service wasn’t fantastic as you only knew literally 5 mins before delivery. Also the radiator isn’t fantastic quality as the tops look like raw material for about 3 inch down from the top and the bottom of the radiator the middles look like they are black nickel they are a different finish.”

Helpful Report

Posted 5 years ago

Hi Tony, thanks for your review. You purchased a 'raw metal' radiator which does of course show the raw metal itself with manufacturing lines, this is a deliberate (and very popular) finish as shown on the website. If you buy a painted (powder coated) radiator of course the metal isn't visible but raw metal has a clear lacquer so that you can see the variations of the sections which is the main appeal of this type of finish. Hopefully you're happy with it now as we can see you didn't contact us to arrange a return. Thank you for shopping with us.

Posted 4 years ago

“sent faulty valves but I had to pay to return them.”

Helpful Report

Posted 5 years ago

This would always be refunded in full for you in that situation, apologies if you didn't realise that.

Posted 4 years ago

“Efficient do what they are supposed to no fuss”

Helpful Report

Posted 6 years ago

Thank you very much for the positive review Edward!

Posted 4 years ago

Trade Radiators is rated 4.7 based on 5,468 reviews