Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 5,469 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 5,469 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

1412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 10th June 2026

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Trade Radiators 5 star review on 9th June 2026

Trade Radiators 5 star review on 4th June 2026

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Trade Radiators 5 star review on 24th May 2026

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Trade Radiators 5 star review on 12th April 2026

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206

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Radiator arrived on time & looked the part. Unfortunately the element for dual fuel (which I had checked WAS the correct one by calling ahead before placing my order) didn’t fit the unit as it was too long. I’m now waiting for the replacement.”

Helpful Report

Posted 6 years ago

Sincere apologies that this happened Heather. The wrong element was accidentally sent with the towel rail and we then sent the correct one to follow. Sorry again for the inconvenience.

Posted 4 years ago

“I have removed the original negative review following positive feedback from the company albeit after a few more days than I might have expected.”

Helpful Report

Posted 6 years ago

Thanks Mr Hickey. You may have forgotten that you actually ordered an out of stock item, you 'pre-ordered' the valves meaning you get a dispatch email (following the order confirmation email you already have) when they are back in stock and being dispatched to you. The order is in place exactly as it should be so your review is more than a little unfair.

Posted 6 years ago

“Please change your courier. I had to be available for over 2 and a half days - no information from APC and seemingly no confidence in their service. Its not much to ask to receive a 2 hour delivery window and when I arrange a full day to receive the parcel and for nothing to turn up - and still not have information is poor.”

Helpful Report

Posted 6 years ago

Our sincere apologies the courier service was less than our usual standard on this occasion. Sorry.

Posted 6 years ago

“Very good service. But there was slight damage (dent) to the underside of the bottom tube of the radiator,”

Helpful Report

Posted 6 years ago

Apologies for the inconvenience. We do sort out damages really quickly providing next day replacements. Please report to our Customer Service team on info@traderadiators.com or 01412250430 and we will sort this out for you right away. Thank you.

Posted 6 years ago

“Not very happy receiving a radiator that's damaged”

Helpful Report

Posted 6 years ago

Sorry to hear your radiator was damaged, we've checked our records and you hadn't notified us of any damage or issues on the order. Any damages or issues of any kind should be reported to our Customer Service team by emailing info@traderadiators.com or calling 0141 225 0430 allowing us the opportunity to rectify this for you. Thank you.

Posted 6 years ago

“No complaints about customer service. It’s such ashame we had to return the radiator due to the amount of damage. Very frustrating and time consuming having to wrap the item ready for the return.”

Helpful Report

Posted 6 years ago

We're really sorry that there was transit damage to your radiator, we do offer swift replacements but you decided just it have it collected and refunded. Our apologies for the inconvenience.

Posted 6 years ago

“Online,advice,poor,leading,to,delivery,without,all,parts,and,extra,expense.Radiator,solid,and,now,works,well.This,will,not,leave,space,between,words!!!”

Helpful Report

Posted 6 years ago

Thanks for your review Steve. I understand that when you were speaking with our adviser Stacey there had been crossed wires in regards to the electric / non-electric towel rail for which she did then apologise most profusely to you when you made us aware that you had not received exactly what you'd been expecting. Stacey then immediately resolved this for you and sent you the additional required parts (element and fluid filling kit) and gave you the fluid filling kit free of charge by way of an apology for the misunderstanding, the parts were delivered at 8.30am the following morning. Apologies again for the inconvenience. Julie (Manager)

Posted 6 years ago

“Radiator arrived well packaged & undamaged. Not fitted yet but looks good quality. Staff helpful and offered advise about products. Only negative was unreliable courier service DX couriers. I would be hesitant to order again only because of DX couriers.”

Helpful Report

Posted 6 years ago

Thanks for your review Lynn, we are sorry you were less than satisfied with the delivery as this normally goes very well.

Posted 6 years ago

“The radiator got delivered, still in the box”

Helpful Report

Posted 6 years ago

Thanks for the 5 star review John, we're sure you'll be over the moon with your new radiator.

Posted 6 years ago

“Radiator looks amazing, unfortunately it has not been fitted yet as it didn’t arrive the next day even thou the email advised it would”

Helpful Report

Posted 6 years ago

Thanks for your review Paul and apologies that there seems to have been a slight delay with the courier. The order was dispatched by us for next day delivery and we didn't hear from you regarding any issues, so apologies again. Enjoy your amazing new radiator and thanks for shopping with us.

Posted 6 years ago

“Radiators arrived in excellent condition well packaged but I waited in all day then I received a phone call at 6:30 pm saying they couldn't deliver till the next morning. Waisted a whole day.”

Helpful Report

Posted 6 years ago

Thanks for your review , fantastic to hear that you were so happy with your radiator. Sorry you seem to have had a less than satisfactory experience with the courier.

Posted 6 years ago

“The courier didn’t deliver and said they had. I had to call on a daily basis from that day til the middle of week following to make sure my order was delivered.”

Helpful Report

Posted 6 years ago

Thanks for your review. I am very sorry you had a negative experience with DX couriers, this is not our usual standard of service at all. Please accept our sincere apologies.

Posted 6 years ago

“Delivery man refused to allow the recipient to sign for the item as "UNCHECKED". Instead deleted this "signature" and asked for the name of the recipient and signed on behalf of recipient”

Helpful Report

Posted 6 years ago

You do have 3 working days to check the goods yourself and notify us of any damages within that 3 day period so you have plenty of time. Any issues please do not hesitate to contact our helpful Customer Service team on 0141 225 0430. Thank you.

Posted 6 years ago

“Order received damaged .New radiator sent out next day .Great customer service . Good products would highly recommend website.”

Helpful Report

Posted 7 years ago

Thanks for your honest and positive review!

Posted 6 years ago

“Towel rail is of a very good quality at an excellent price.Trade radiators were very helpfull during the ordering over the telephone.Delivery by DX couriers was appalling,was told delivery would be next day (Wednesday) radiator finally arrived the following Monday.Would I order from trade radiators again ?not if the radiator was needed urgently.May be a more efficient courier is needed.”

Helpful Report

Posted 7 years ago

Thanks for your review Roger. I am very sorry you had a negative experience with DX couriers, this is not our usual standard of service at all. Please accept our sincere apologies. Julie (Manager)

Posted 7 years ago

“Radiator delivered very well wrapped could not inspect when I eventually did it had a small chip on the top and bottom looked as though was done in transit anyway touched it up with white enamel no problem,would use you again, thanks Ken Jarman”

Helpful Report

Posted 7 years ago

Thanks for your review Ken. I had a look at your order and you haven't contacted us to let us know there were any issues with the radiator as we would have resolved this quickly for you. We are here to help so please don't hesitate. Thank you and we look forward to welcoming you back again next time. Julie (Manager)

Posted 7 years ago

“Prompt delivery with no problems, however the towel rail ordered had a significant scratch on one side,fortunately it faces the wall and cannot be seen, it would have been returned had it been seen. The scratch does not appear to have happened during transit and therefore I assume it was sent out like that!!! Packaging was very good.”

Helpful Report

Posted 8 years ago

Thanks for your review. I have looked at your order and you have not actually contacted us to let us know there were any issues. We have a swift and efficient swap out policy for damaged items but we do need to know about it to be able to do anything about it. If you can please contact our Customer Service team on 0141 225 0430 they will be happy to help. Thanks. Julie (Manager)

Posted 8 years ago

“Good price on radiator and valves . Promised next day delivery if ordered before 2pm. Unfortunately only the valves arrived the radiator was nowhere to be seen. Telephone call to Trade Radiators explaining the problem. I had a plumber waiting to fit same items! Was told it was a mix up with transport company who for some strange reason had split the order and sent it to different depots. The radiator did arrive before the noon the next day, but by that time my plumber wasn't available and i'm still waiting for it to be fitted. The product appears to be in god order but cannot test it yet!”

Helpful Report

Posted 8 years ago

Thanks for your review. I am sorry you had issues with the courier delivery as this is not our usual standard of service at all. Please accept our sincere apologies. Julie (Manager)

Posted 7 years ago

“Ordered a towel rail which turned out to be damaged, I informed trade radiators and received a swift refund.”

Helpful Report

Posted 8 years ago

I'm sorry you had problems with courier damage. Transit damages are usually low so it sounds like you've been unlucky on this occasion so apologies. Julie (Manager)

Posted 8 years ago

“The speed of delivery was excellent and the quality and packaging of the designer radiators that I ordered was also excellent. Where the service was poor was the stock levels and time of delivery. After ordering and paying for two vertical designer radiators back in March 2017 the second one has only just arrived (end of July 2017). In the meantime I have had alternatives sent (wrong height) so sent back. Eventually the radiator I ordered came back into stock and was sent out to me, to be fair they did go halves as I upgraded one of them to a double vertical radiator but the hassle getting this far hasn't really been worth it.”

Helpful Report

Posted 9 years ago

Hi Dave, Thank you for your review. I have looked into the issues raised and we did inform you at the time that both items were out of stock, however this was then delayed which is of course of great inconvenience to you and I apologise for this. We had a few production delays with one factory which has thankfully now been resolved. With regards to the incorrect height arriving I'm afraid this was my own error when processing so I'm very sorry about that. Thankfully your order has been completed and any issues resolved, however please do not hesitate to contact me should there be anything further I can assist with. Kind Regards, Stacey Love (Assistant Manager)

Posted 9 years ago

Trade Radiators is rated 4.7 based on 5,469 reviews