Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 5,211 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 5,211 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 11th October 2025

195

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2 radiators + valves in the website. Next day they emailed me saying both out of stock but they sent the valves anyway. 15 days later, we are still waiting for the refund and they sent me emails to make a review. So here it is.”

Helpful Report

Posted 3 years ago

Apologies for the radiators being out of stock, there is a short time delay between the warehouse updating the stock system and this then feeding through to our website and your order must have come through during that period. They should have been refunded as soon as you asked but there was a delay with this which, upon investigation, was due to human error, we are very sorry about this. Everything has now been rectified and fully refunded for you. If you would like to order again at any point we will ensure you receive a generous discount by way of an apology. Sorry again.

Posted 3 years ago

“Whilst Trade Radiators online portal is buggy and needs more investment to make it user friendly, the human customer service is excellent and I’ve been very impressed by my communication with all staff but particularly Amanda, who was very prompt and solutions focused.”

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Posted 3 years ago

That's great to hear Luke, thank you. We're currently in the process of having a huge upgrade to the website which will be why you had a few glitches (us too) so this will all be smoothed out in the coming days/weeks. We hope to welcome you you back again in the future.

Posted 3 years ago

“excellent quick service”

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Posted 3 years ago

Thanks for the 5 star review and super feedback!

Posted 3 years ago

“Perfect & next day delivery”

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Posted 3 years ago

Great to hear that Kim, thank you so much!

Posted 3 years ago

“quick service keep it up”

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Posted 3 years ago

Thanks for the 5 star review, we're glad you're impressed with our service, thank you! :-)

Posted 3 years ago

“Good price, easy on line ordering, quick delivery and excellent communication. Very pleasant delivery man, and everything in good order. Would highly recommend.”

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Posted 3 years ago

What an amazing review, thank you Andrew! We hope to welcome you back soon.

Posted 3 years ago

“Great quality radiator & valves at very competitive price. Very fast delivery too! Would highly recommend to anyone.”

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Posted 3 years ago

Thank you so much Paul, that is great for us to hear, we are a small business/team so this genuinely means a lot, thank you!

Posted 3 years ago

“Really good radiator for our revamped bathroom - was really well packaged and now looks good and performs great.”

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Posted 3 years ago

We are delighted that you're so happy with your purchase Allen, thank you for choosing Trade Radiators.

Posted 3 years ago

“Excellent service, arrived on time”

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Posted 3 years ago

Thanks for your 5 star review Andrew and thank you for choosing Trade Radiators, we hope to welcome you back again in the future.

Posted 3 years ago

“Ordering and delivery was excellent. Very pleased with radiator purchased. Thanks.”

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Posted 3 years ago

Fantastic to hear, thank you for choosing Trade Radiators!

Posted 3 years ago

“Excellent service, as usual.”

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Posted 3 years ago

Great to hear, thank you so much for the 5 stars!

Posted 3 years ago

“Fantastic service thank you”

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Posted 3 years ago

Thank you very much Mark, glad you're happy shopping with us.

Posted 3 years ago

“Excellent”

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Posted 3 years ago

Thank you very much indeed for the 5 star review Julia :-)

Posted 3 years ago

“The radiator has yet to be fitted, but I am pleased with its appearance and the service provided.”

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Posted 3 years ago

Thank you for your positve feedback, much appreciated!

Posted 3 years ago

“Ordered a set of Trv’s, easy order on website, delivery was quick and easy to track. So far so good. Just have to get round to fitting.”

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Posted 3 years ago

Thank you very much for the lovely 5 star review! :-)

Posted 3 years ago

“The service was extremely quick and they were helpful on the phone but having warned me that the radiator was heavy and the delivery did not include bringing it into the house, they unexpectedly delivered a day early when I was on my own for the day. The driver rang the bell and left the radiator outside. I did not even see the driver, so he wasn't even sure if there was anyone home. I am 75 years of age with a back problem and I had to struggle on my own to get it up the steps into the house. I had arranged to have someone assist me on the planned delivery day but not the day before.”

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Posted 3 years ago

Apologies for any mix up Robert. Thank you very much for your positve review.

Posted 3 years ago

“OMG AMAZING . Such quick service Fantastic service and support throughout . Product looks great quality , havnt put it on as yet !!”

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Posted 3 years ago

What a fantastic review, thak you so muck Jane! :-)

Posted 3 years ago

“Always been great to deal with - rapid shipping, and ACTUAL customer service when you need it. We had to return one radiator (Our fault, wouldn't fit). They quickly provided a path to get the radiator picked up with minimal fuss.”

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Posted 3 years ago

Wonderful 5 star review Jim. Thank you for sharing your positive experience.

Posted 3 years ago

“Excellent service and what look like good quality items. Rapid delivery and friendly advice.”

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Posted 3 years ago

Thank you for your positive review, we really appreciate it and look forward to welcoming you back in the future.

Posted 3 years ago

“Ordered the valves and piping for our new radiator miday and received the good dead on 24 hours later . Excellent service and also great on team chat line who are there with support . Really impressed thank you 😊”

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Posted 3 years ago

Thank you so much for the lovely review. It is much appreciated!

Posted 3 years ago

Trade Radiators is rated 4.7 based on 5,211 reviews