Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 5,225 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 5,225 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

Write Your review

Tell us how Trade Radiators made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Trade Radiators 5 star review on 11th October 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good selection, fast delivery, all round top notch service.”

Helpful Report

Posted 5 years ago

Splendid feedback, thank you.

Posted 5 years ago

“Delivered very quickly, looks fantastic 😊 just need to instal once room is ready, looks like the picture 👍🏽”

Helpful Report

Posted 5 years ago

That's fantastic to hear, thank you Carol, enjoy your lovely new radiator.

Posted 5 years ago

“Very unreliable company. They promise delivery for items not included in initial order but do not keep promises. They do not return phone calls, and when queried, want names of whom you spoke to rather than addressing the problem. I have had three promises made about delivery, and each one was broken, to the extent that my heating installers have left in the middle of my installation and asked me to rebook AFTER I have physically received the missing radiators.”

Helpful Report

Posted 5 years ago

Thanks for your review Asif. We have checked and it's not that anything was missing or promised but that you had 2 radiators on back order which you were fully aware of when placing the order. You asked us to dispatch the rest of the order right away and wanted to wait on the further 2. The 2 back order items came in only slightly later than the expected time and were dispatched right away, you were aware that delays are not unusual due to COVID effecting shipping containers and logistics. We only confirm customer delivery dates once the goods are physically being dispatched to you and we did this on both occasions. We do not ever promise anything until we can physically deliver at which point we provide you with delivery tracking info. We are really sorry that you had tradesmen in without having all of the products, we do advise against this (booking tradesmen without goods) for this very reason and in case you may have measured wrong or ordered incorrectly which you may not realise until you have the goods there.

Posted 3 years ago

“Great product and service quick delivery every time i have used them”

Helpful Report

Posted 5 years ago

Thanks for the positive review Anthony and being a loyal customer, we genuinely appreciate it. :-)

Posted 5 years ago

“Great service, they called me to let me know the date and time for the delivery. Delivery was on time, all radiators in great quality as on the pictures. The driver was friendly and patient as I was opening every radiator to check for damages or Faults. Just waiting my next order to arrive.”

Helpful Report

Posted 5 years ago

That's really good feedback Daniela, thanks so much!

Posted 5 years ago

“Excellent. Telephone communication very good and speedy delivery.”

Helpful Report

Posted 5 years ago

That's really great to hear, thank you Julie.

Posted 5 years ago

“Good selection of radiators and delivered within a couple of days of the order.”

Helpful Report

Posted 5 years ago

Delighted you're happy shopping with us, thank you Thomas.

Posted 5 years ago

“Very good site to use. Towel rail not installed yet, but a good looking item at a very good price. Thanks.”

Helpful Report

Posted 5 years ago

Thanks for the great feeback Tom.

Posted 5 years ago

“Absolutely terrible service. Promised calls back on several occasions and never happened.”

Helpful Report

Posted 5 years ago

Apologies that this happened. One of your parcels went missing and we were trying to locate it for you, we then dispatched a new one instead which you duly received. The couriers were really struggling with driver/staff shortages due to COVID so at times logistics fell short of our usual standards for which we are truly sorry. Glad we managed to get you all sorted in the end. Sorry again for the inconvenience.

Posted 3 years ago

“Amazing service and fantastic website offering me all the advice I needed and the images are clear for the products. I stopped short of purchasing the radiator as part of my order as I found it cheaper elsewhere. Am kicking myself because I only saw your price guarantee afterwards. Will definitely be using you as I replace more radiators in the house.”

Helpful Report

Posted 5 years ago

We will look forward to welcoming you next time Gregory.

Posted 5 years ago

“Great work getting what I needed to me as quick you did, order one night, dispatched the next day arrived the next day again.”

Helpful Report

Posted 5 years ago

We do our very best with our service so really appreciate your helpful review Stuart, thank you.

Posted 5 years ago

“Really good easy to use website prices very competitive my only down was when I phoned up and left a message nobody got back to me”

Helpful Report

Posted 5 years ago

Thanks for the review Roy. I cannot see that any message was left by yourself in relation to this order, apologies about that. We certainly would have been in touch if we had one.

Posted 3 years ago

“ordered standard type radiator in stock on the 16/6. Payment taken on the 17/6. Advised rad dispatched on the 23/6. It is now the 2th of July, and I am still waiting for a delivery! Spoke to customer services twice, with a different excuse each time.”

Helpful Report

Posted 5 years ago

Apologies that this happened, we did dispatch within the correct timescales but the couriers were really struggling with driver/staff shortages due to COVID so at times logistics fell short (delayed/lost parcels etc) of our usual standards for which we are truly sorry. Glad we managed to get you all sorted in the end. Sorry again for the inconvenience.

Posted 3 years ago

“Faultless Service Good price, good quality and fast delivery. Can't ask for more”

Helpful Report

Posted 5 years ago

Great comments, thank you Mike.

Posted 5 years ago

“The radiator hasn’t been installed yet but very quick delivery”

Helpful Report

Posted 5 years ago

Thanks for shopping with us Rebecca and for your 5 star review, enjoy your lovely new radiator.

Posted 5 years ago

“Top class company with swift dispatch at a VERY reasonable price for Aladdin HV30C cartridges. Thank you”

Helpful Report

Posted 5 years ago

Thanks for your comments Frank. :-)

Posted 5 years ago

“Delighted with radiator.arrived extra fast.”

Helpful Report

Posted 5 years ago

We're really pleased you're happy, thank you Mary.

Posted 5 years ago

“Great quality products, friendly and helpful customer service and very fast delivery. Totally recommend to anyone”

Helpful Report

Posted 5 years ago

That's a fantastic recommendation, thanks Jason.

Posted 5 years ago

“Very quick delivery. The valves look lovely. Just waiting for the plumber to fit them.”

Helpful Report

Posted 5 years ago

Thank you Mrs Ridge. :-)

Posted 5 years ago

“We needed black matt radiator valves and Trade Radiators were very competitively priced. Ordering online was a breeze and we were kept informed of the order from dispatch to 2 hour delivery window. Great stuff 👍”

Helpful Report

Posted 5 years ago

We really appreciate your positive and helpful review Sandeep, thank you for choosing Trade Radiators.

Posted 5 years ago

Trade Radiators is rated 4.7 based on 5,225 reviews