Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,606 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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244

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have at home two of your products, the pressure cooker with smoker and halogen oven. Generally we are happy to use them nearly every day, they work nearly excellent. But there is few issues, why I cant give it 5 stars. Halogen oven: the print near setting buttons started to come off after short period of use, shortly there will be no signs of temperature and time settings. Also timer got stuck few times, so we cant any more let cook the meal and leave the house. And the pressure cooker: the manual is very poor, we needed to find on its own, how to operate the device. And my disappointment just grew bigger after I discovered the crack near the handle. This must happened during shipping, but I found it about two weeks after delivery. I did not spot it straight after box opening, it expanded and become visible after first use. But I am convinced that third time will have a good luck, I am going to order another p. cooker smoker for my friend as a wedding gift. Hope this time will be everything OK!!!”

Helpful Report

Posted 8 years ago

Hi Martin, thank you for taking the time to leave us a review. I am very sorry to hear you have had problems with your halogen oven and pressure cooker. I have passed on your feedback about the transfers coming off so we can look into improving this in the future. If your cooker and halogen oven are under a year old you can ask the retailer for a replacement. If they are over a year old and you registered for the extended warranty with us, or if you need help using your pressure cooker then please contact us on 0333 220 6066 or email us on customerservice@towerhousewares.co.uk and we will be happy to help. We are however happy to hear that you are enjoying using our products overall, I hope the issues you are currently having get resolved for you soon. Kind regards, Tower Support Team

Posted 8 years ago

“Good product. Non stick surface needs to last longer.”

Helpful Report

Posted 8 years ago

“Aesthetically pleasing, cleans well and does the job. The non-stick surface would be better if it maintained its effectiveness for longer.”

Helpful Report

Posted 8 years ago

“Recently bought AIRWAVE DIGITAL ROTISSERIE.It is really good for chips.But rotating drum difficult to clean.”

Helpful Report

Posted 8 years ago

“This set of pans was reasonable for the price. Lightweight. However design and materials are only average. The 'non-stick' quality of the smaller frying pan is poor. The lid-handles trap water between the plastic handle and the glass lid - you can release this water by undoing the screw that attaches the handle to the lid, but this is a nuisance. Water is also trapped between the glass lid and its chrome edging, which results in minor (but unsightly) corrosion to the edging. And beware of hitting the outer finish of the pans - the finish can chip. But despite these drawbacks, the pans are still reasonable for the price, and their light weight may be a real positive factor for people with handling / grip problems...”

Helpful Report

Posted 8 years ago

“Very pleasing but quite heavy 2 lift”

Helpful Report

Posted 9 years ago

“Might be very good but Instructions are DIRE - not even a couple of recipes to get you going. No setting even for a decent basic jacket potato. What you have to realise is that most purchasers are coming from a plain microwave and need some informative manual - not just a list of times and weights for various things. I need to know how to combine more than one method of cooking - I have bought several combination cooker recipe books to no avail. I am just reduced to heating up cold coffee at the moment as I am too afraid to use it. Have cooked a small chicken using AC3 as per Ideal World demo which turned out fine, but I have looked at other makes and they ALL provide a comprehensive recipe book.”

Helpful Report

Posted 9 years ago

“I purchased this Tower Glass kettle to replace a virtually identical Russell Hobbs one which I used for 3 years until the pop-up lid finally fell to pieces. It seems that most kettles have these pop-up lids which use a very complex arrangement of delicate plastic parts with little springs and tiny screws holding it all together. They seem doomed to failure after repeated boiling which affects the plastic making it prone to splitting in these delicate areas. I would much rather have a pull off lid. Manufacturers take note: most customers would prefer this to a lid which doesn't last and once the lid has failed the kettle has to be discarded - what a waste. Anyway I am taking a chance on the Tower kettle but I can see that the lid is already not sitting flat on the surface of the kettle top (after only 2 weeks). It still works fine but I think it will be only a matter of time ... I really hope that I'm proved wrong and that Tower have come up with a quality product for a reasonable good value price. I wasn't prepared to spend more as all modern kettles seems to have these failure prone pop-up lids. Everything else about the kettle looks good - the little blue lights that come on are nice and bright and it boils and switches off as it should - so far. However as I've only had it for 2 weeks it's a bit early to make a judgement.”

Helpful Report

Posted 9 years ago

“I bought my Air Fryer this week. It is easy to use and it cleans itself, what more could I want. The product looks good, special rubber feet for safety. so far so good. won't want to use my full size cooker.”

Helpful Report

Posted 9 years ago

“It is an excellent product although the manual is somewhat scant which is a shame because it is difficult to get the best from it.”

Helpful Report

Posted 9 years ago

Good Morning, Thank you for your review. We will be in contact directly to discuss the product you have and our manuals. Kind Regards

Posted 9 years ago

“Price and delivery very good. Kettle adequate if a little lightweight but on / off switch very flimsy. When switching on care needs to be taken to ensure activation. Switching off OK. Regards Richard.”

Helpful Report

Posted 10 years ago

“Good product but not suitable for ceramic hobs.”

Helpful Report

Posted 9 years ago

“I bought the multi cooker and am having difficulty with the slow cooker. I can't seem to get the time over 1.39hr and the instruction on this is very vague, also the temperature..should it not just set to slow cooker temperature?”

Helpful Report

Posted 9 years ago

Good Afternoon, Thank you for taking the time to provide us with a review. I have contacted you via email to address your issues further. Kind Regards Tower Housewares Customer Services

Posted 9 years ago

“Had this a couple of months and tried a few tweaks on recipes. The recipes in the leaflet contain large amounts of sugar and milk powder and give an over-sweet loaf. The bread produced is more akin to cake than good bread, ( maybe because the mixing process does not develop the gluten in the same way as hand kneading ), and is very crumbly when cut. The loaves I now get are tasty , edible and I like the convenience but they are very far away from good hand-made loaves. I'd say this product produces decent breadstuffs for those who either cannot bake by hand or like convenience. Also , people I know that cannot tolerate supermarket loaves have found these to be easily digestible. Overall - middling. You get fair but not really good bread.”

Helpful Report

Posted 10 years ago

Good Morning, Thank you for your purchase of our bread maker. I am sorry to hear that you are not fully satisfied with the product. If you would like to contact us at support@customersvc.co.uk we will be more than happy to assist you. Kind Regards Tower Customer Service

Posted 10 years ago

“Having had a Prestige self quick de-pressureising pressure cooker for the last 20 years, it was a forced (bad) decision to buy a new pressure cooker both without a timer AND - as it turns out - one that does not self depressurise quickly. "Pour cold water on it" to reduce the pressure quickly !!! Talk about retrograde technology!!!”

Helpful Report

Posted 10 years ago

Good Afternoon Garth, We are sorry that you are not fully satisfied with your new pressure cooker. Unfortunately this model is a standard cooker and does not come with a timer or controlled pressure reduction. However, we do have other models of electric pressure cookers that come with both these functions. If you would like any further information, please don't hesitate to contact us directly. Kind Regards, Tower Customer Service Team Tel: 0871 221 3623 Email: customerservice@towerhousewares.co.uk

Posted 10 years ago

“Bought a set from ideal world , had a problem with small frying pan ,seems as though ceramic coatinghas been burned even though this is supposed to be impossible Coating has marks which are immovable , supposed to be wipe clean , Pan has not been used differently to the rest of the set , always use plastic tools and clean pans after use lesleym972@aol.com”

Helpful Report

Posted 10 years ago

Good Afternoon Lesley, We are sorry to hear that you are having an issue with your new pan. We will be in contact directly to discuss possible solutions to your problem. Kind Regards, Tower Customer Service Team

Posted 10 years ago

“In terms of the non-stick feature the pan appears to be very good although cooking materials do adhere to the coating but can be wiped free with kitchen paper when cool. The pan heats quickly and evenly with no obvious hot spots. I would have given a higher rating but the handle has already loosened on the 'rivets' after just a few days of use. I suspect cleaning water will seep in between pan and handle and possibly rust through rivet.”

Helpful Report

Posted 10 years ago

Good Afternoon John, We are glad that you are happy with the non-stick capacity of the pans. If you are unable to tighten the rivets we will be happy to send out replacement handles to remedy the issue. Please contact us if there is any further assistance you require. Many Thanks, Tower Customer Service Team Tel: 0871 221 3623 Email: support@customersvc.co.uk

Posted 10 years ago

“A little disappointed no clear instructions, some items you ave to try to imagine what they are for, for the price dont think i will use the attachments has i say instructions on how to use would have helped”

Helpful Report

Posted 10 years ago

Good Morning Christine, We are very sorry to hear that the instructions you have received are unsatisfactory, We are currently updating all our manuals to make them more user friendly. If you would like to email or call us with your details we will be happy to send you an updated version specific to your item. Many thanks Tower Customer Service Tel: 0844 984 0055 Email: support@customersvc.co.uk

Posted 10 years ago

“It was not as good as I expected”

Helpful Report

Posted 10 years ago

Good Afternoon John, We are sorry to hear that you are not fully satisfied with your purchase. If you would like to discuss any specific concerns then please contact us at your convenience. Kind Regards, Tower Customer Service Team Tel: 0871 221 3623 Email: support@customersvc.co.uk

Posted 10 years ago

“Unfortunately on the 4th use the Tower Vita Blend started blowing a black powder at me and the most awful sound. I had just got the hang of properly juicing and then this happened. I wasn't best pleased, but because it was so new - i got a refund at Morrisons. But now I don't own a juicer, just a blender.... I was really hoping it would be a success, but it seems it was not meant to be. I hope no-one else has had this problem and it was just a one off technical fault.”

Helpful Report

Posted 10 years ago

Tower is rated 4.2 based on 5,606 reviews